Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#203 of 1,147 hotels in London
Location
Cleanliness
Service
Value
See why so many travelers make Park Grand Paddington Court their hotel of choice when visiting London. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a refrigerator, and you can stay connected during your stay as Park Grand Paddington Court offers guests free WiFi. The hotel features a 24 hour front desk, a concierge, and room service. Plus, Park Grand Paddington Court offers a fitness center and breakfast, providing a pleasant respite from your busy day. Given the close proximity of popular landmarks, such as Buckingham Palace (1.8 mi) and Primrose Hill (1.9 mi), guests of Park Grand Paddington Court can easily experience some of London's most well known attractions. During your visit, be sure to check out one of London's popular tapas restaurants such as Dishoom Covent Garden, The Shed, and StreetXO, all a short distance from Park Grand Paddington Court. If you’re looking for something to do, Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Park Grand Paddington Court Hotel. We’re sure you’ll enjoy your stay at Park Grand Paddington Court as you experience all of the things London has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Residential Neighbourhood
Languages Spoken
English, Italian
Location
27 Devonshire Terrace, London W2 3DP England
Park Grand Paddington Court
4,277 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Park Grand Paddington Court enjoys a celebrated location, with guests frequently praising its convenience to Paddington station and central London sights. The rooms elicit mixed reactions; while cleanliness and comfort are noted, some guests find them to be compact and occasionally noisy. The amenities and atmosphere are generally well-received, highlighting the hotel's tidiness and contemporary comforts, despite occasional service hiccups and an uninviting bar area.
Service experiences vary, with commendations for efficiency often overshadowed by reports of unresponsiveness. The hotel's value is a point of contention, as some guests feel charges are excessive relative to the quality offered.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
The location of this hotel is perfect!Just a 5 minute walk from paddington and Lancaster gate stations. Excellent service and staff and management were always pleasant and happy to assist. We booked this hotel as we needed a separate room for our 3 kids and 2 rooms elsewhere was very much more expensive over the festive period. However, the rooms are tiny, unless you book a club room. Tiny meaning you can barely open one shared suitcase. Positives: excellent shower and underfloor heating in the bathroom Clean comfortable rooms and bed Excellent location Warm, friendly staff Negatives: rooms are just way too small - and I think it is solely for this reason that I wouldn’t want to return.
Read more
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyManagerPCH, Guest Relations Manager at Park Grand Paddington Court
Responded 30 Jan 2020
Dear Worldwise616 Thank you for the time spent writing the review about your experience with us, We are glad you found the location ideally for your needs, however I do apologized if the room size did not match your expectations. We do have a different ranges of room so for your next stay you might be interested in booking for a Club Room which will allow you to more space in the room and I am sure it will match your expectations. We are happy to know our staff has made your experience with us fantastic and they will very excited about your review which I would like to share with them. Thank you once again for choosing Park Grand Paddington Court, We hope to see you soon. Kind Regards Cyn Ann Fernandes Guest Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Treated by daughter for couple days as a birthday treat .. Staff went out of there way As we walked into our very spacious club hotel room there were balloons a rose a little cake and chocs on the bed and some wine The room was nice and light. Our beds were so comfy ..and dif lighting either u could set it at day or night! large tv perfect to watch from our beds there was coffee/tea kettle etc.. fruit water all in room plus not that we needed it a microwave .. an iron which came in handy and of course a powerful hairdryer ... The bathroom was just lush ..underfloor heating a large walk in shower with a powerful shower nice thick towels plus besides the main large mirror was a lovely lit up magnifying mirror .. Breakfast was amazing both of us had a fry up each morning every thing u could think of was there .. plus the option of continental or cereals or fruit massive selection of different breads .. On day 2 my daughter was able to have poached eggs cooked fresh for her .. We requested some xtra coffees and milk which was bought to our room immediately... We couldn’t fault any of our stay at the Grand Park Paddington Court .. and when I visit London again I shall definitely be booking to stay there again .. Should also add how quiet at night it was and our room faced on to the road with deep black out curtains ..
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak G, General Manager at Park Grand Paddington Court
Responded 3 Mar 2020
Dear Getaway729764, Thank you so much for taking the time to share such a wonderful feedback. We are absolutely delighted that you thoroughly enjoyed your stay and our services and facilities exceeded your expectations. We are very proud of our team especially who ensured your stay was a memorable one. We look forward to welcoming you back in the future. Kind Regards, Vinayak G General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Old but renovated row houses, appear to have once been multiple buildings now under one roof. Near several High Street restaurants as well as Paddington rail and tube stations, convenient if taking morning Heathrow Express train. Very small room even for London, both suitcases had to be placed on the floor, but it was nicely appointed and bright. Pretty nice bathroom amenities, and nice to have free bottle of wine and bowl of fruit in room upon arrival. Relatively quiet except for hallway sounds, but guests did observe quiet during the night. Service was polite and attentive. Breakfast buffet offerings include traditional full English dishes, if that's important to you, but we prefer a la carte or small "continental" breakfast; to our knowledge, these latter options weren't available. The room heat did not work well, it was very cold and heating system is ultimately controlled by the Front Desk despite control system in our room, so 3.5-4 star. Be careful to note there are other hotels with on the street with somewhat similar name, but Front Desk personnel kindly made sure we checked into the right hotel. Would we stay here again? Possibly, yes.
Read more
Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyManagerPCH, Guest Relations Manager at Park Grand Paddington Court
Responded 30 Jan 2020
Dear Mimi-RC, Thank you for choosing Park Grand Paddington Court, each and every comments are very important to us to value our performances and improvements. We are glad to know our staff has made your experience with us fantastic and they will very excited about your review which I would like to share with them. Thank you once again for the time spent writing your review, we hope to see you soon at Park Grand Paddington Court Kind Regards Cyn Ann Fernandes Guest Relations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Summary - service is impeccable, but it can’t make up for an outdated building with very small, uncomfortable faulty rooms. Zero counter space in bathrooms.
It’s tough to write a negative review, but in this case, I have to make sure those travelling with more than two people should be aware.
I chose this hotel specifically because I was looking to accommodate three adults. When I arrived, the host gave us a room across the street, which was weird, and on top of that showed us a room clearly meant for two. When I asked where the third bed was, they pulled out a sofa bed that felt like metal nails when laying down.
I asked to be switched because this was completely unnacceptable and I felt like they had been deceitful considering all pictures showed a third single bed for three adults.
They moved us to a room that had three beds and all was fine. Until we woke up the next morning with a LEAKY roof dripping all over our luggage.
We called down yet again and was moved to a similar room with a letter of apology and some treats.
What would’ve been more appropriate is if we received a partial refund. We have never moved rooms SO many times in one hotel stay. We’ve never been subject to a leaky roof. It was a complete circus.
The rooms and building, though remodeled, are still very cramped and old. Our “new” room was fine until the bathroom lights started flickering and the sink would clog up if the water ran more than 30 seconds. At this point, we just gave up on letting staff know because we were exhausted with the whole situation.
We’ve always thought boutique hotels would be lovely because there are less people and supposedly better service. But we realized small hotels also mean spotty building standards overall.
Sadly, we will not be returning here or staying at a boutique hotel ever again in the future.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked this hotel for my husband's birthday on New Year's day. Location of the hotel was easy to find, we managed to find parking right near the hotel and were lucky because it was a bank holiday so there was no charge. Lancaster Gate station is about a 5min walk away and bus journey to Marble Arch station/Park lane is approx 15mins. Great location to get around.
Check in went well, however my details had been mixed up with another persons, but was resolved pretty quickly.
Initially we were given a club room in the basement of the building across from the hotel. It was a very compact room but in a very good condition, however I felt quite claustrophobic so had to ring the reception to ask for a room change, initally the lady who had checked us in told us the hotel was fully book but after chasing up on my call I spoke to a gentleman calles Dario wnd he told us he has a room ready for us in the main building.
Can I just say wow, how impressed we were by Dario's customer service, not only did he change our room, but upgraded us too. Our room had 2 double beds, microwave, fridge, heating flooring in bathroom and plenty of goodies! The staff were all lovely and courteous and even bought up the food we have ordered from outside to our room.
Breakfast was included in our stay and was good, you have a selection of hot and cold food to choose from and the waiters will even get you a specialty drink like a latte if you ask.
We had a really pleasant stay here and a great time celebrating the husband's birthday. I would love to come back here again!
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyManagerPCH, Manager at Park Grand Paddington Court
Responded 28 Jan 2020
Dear bniqbal86, Thank you for taking the time to share your fantastic comments on our TripAdvisor age. I am delighted that I was able to make your stay a memorable one. Our team and I aim to deliver the best service possible and I am glad you have taken the effort to highlight the things that make our hotel stand out. Your kind words encourage us to always do our best. Please let us know when you are visiting again and we’ll ensure that you have a seamless experience Warm regards, Dario Rodrigues Duty Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were given a Christmas present of having an Indian Inspired Afternoon tea with Bubbly at Park Grand Paddington Court. It was a easy walk from Lancaster Gate Tube station. We had a really nice time,with attentive waitresses and excellent food by the Indian chef. The selection of food was very tasty including delicious pakoras,chaats,indian style biscuits,asian flavoured sandwiches,a rose favoured desert,tasty carrot-based kheer and gulab jamon. Everything was tastefully done,with lots of masala chai as well.There was a varied selection of other teas available too as well as a bottle of Prosecco. We hope to come back again with our family members next time. A really lovely and very satisfying Afternoon tea!
Read more
Date of stay: February 2020
Value
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyManagerPCH, Guest Relations Manager at Park Grand Paddington Court
Responded 4 Mar 2020
Dear Ahshar, Thank you for your wonderful words about our Afternoon Tea and the staff are all appreciated. I am delighted when it is mentioned how good the service is, as I know how much effort the teams put into every guest interaction. Thank you once again for your kind words, it was lovely to read that your experience was perfect. Looking forward to seeing you again in the near future. Kind Regards Cyn Ann Fernandes
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient location with clean rooms, friendly service, and competitive pricing.
The hotel is a 5 -7 minute walk from both Lancaster Gate and Paddington Station, so it's very convenient. The Paddington Station area can be a little hectic but this hotel is far enough away that you're insulated from that. The neighborhood is safe and easily walkable to some very good restaurants and grocery/convenience stores.
Rooms are a little small but that's to be expected in London, especially with this type of building that was previously residential. Rooms are clean and relatively modern. Pictures always look better than reality, but all things considered, it's an excellent value for the money. This helps greatly if you're a tourist, but keep in mind that the city is huge and you are roughly 30-40 minutes (walk + train) away from most of the common sights.
Read more
Date of stay: February 2020
Value
Rooms
Service
Room Tip:Higher Floors are better; Try to avoid basement level
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just love this afternoon tea and have found it brilliant, the food is plentiful (we struggled to finish it!) but is so tasteful and freshly prepared it is absolutely delicious. On arrival we were greeted by the delightful Alisha and shown to our reserved table which was by the window ( a plus point for me) She asked us if we had any food allergies or health problems which would affect what we could eat - have never been asked that at any other venue and was a very nice touch. When she bought the tea she explained what all the items were (we had the Indian afternoon tea) a really lovely lady who was perfect, friendly but not overpowering and made us feel very relaxed. Coffee was plentiful (we don't drink tea) and Steve the waiter was very nice and kept topping up our prosseco and also oferring more coffee when our cups were empty. The coffee here was superb I am a bit of a coffee snob and rarely comment on the quality of coffee but this was really worth a mention. We were not rushed and had a perfect afternoon. There is absolutely nothinng I found to be negative. The toilets were immaculately clean as was everywhere else. One silly point I have just remembered the napkins were the thickest I have ever used. This was our second visit and we have already planned a third later this month
Read more
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel location is just perfect, the underground station is less than five minutes walk and the rates are real value for money.The staff at the hotel are really helpful and pleasant, especially the girl at the reception who has a very positive and professional attitude. I will definitely recommend this hotel to all my friends. Thank you guys!
Read more
Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak G, General Manager at Park Grand Paddington Court
Responded 27 Feb 2020
Dear JPatrick71, Thank you for taking the time to write a lovely review for our hotel on TripAdvisor. We really appreciate your feedback. We are pleased to know that your stay was satisfactory in each and every aspect. Indeed,the location of the hotel is very easy access to central London, parks and Paddington station. I will be sure to pass this on to the staff here as I’m sure they will be thrilled to read your review. Kindest regards, Vinayak Girgune General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my partner booked to stay for two nights in January 2022 as we had tickets to see two shows in london that had previously been bought for christmas presents.
We paid £157 for two nights breakfast included and i have to say it was money well spent. We arrived two hours before check in and was instantly allowed to go up to our room. The room was very spacious and clean. Fresh sheets and towels provided as well as two extra pillos as requested as i am 20 weeks pregnant.
The staff were all very pleasent and polite and nothing was too much trouble.
We paid for breakfast to be included in our stay and my goodness it was delicious. The continental breakfast was all fresh and with plenty to choose from. Full english breakfast was also included much to my fiancès delight and was also very tasty. Again staff went above and beyond to ensure we had a pleasant experience.
If i was to make any criticism at all it would be that i found the bathroom was very warm but at times the room itself was a little chilly however that being said i am a very cold person anyway so diving under the covers of the very comfortable bed solved this.
Thank you for a great stay and we will definitely be returning for future visits.
Read more
Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 4 Mar 2022
Dear KellyMarien2022, I am delighted to hear that you enjoyed your stay with us at The Park Grand Paddington Court. Thank you for your wonderful review of the hotel and for highlighting the friendly service that you received from Petronella and for commending our well connected location. We are looking forward to welcoming you back to stay with us in the near future. Kind Regards, Vinayak Girgune
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mine was 109 with the balcony over the second exit on the street. The balcony was not accessible by the window although. A nice room, a deluxe one with some room in front of the bed, wirh the fridge and the desk also in front of the bed. The entrance door was in front of the main stairway and the lift but not that noisy anyway.
Hi, My breakfast was included in my entire package so I really don’t know about individual service charges. You can visit their website or get in touch with them via email to know their charges. Thank you
There are more places to choose from in the London area.
PRICE RANGE
S$187 - S$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western shaftesbury paddington court london hotel london, best western paddington court hotel, london best western, best western london
FORMERLY KNOWN AS
BEST WESTERN Shaftesbury Paddington Court London
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
