+Clean, comfortable rooms. +Good location near Paddington Station and Hyde Park. +Quiet street with good access to amenities. -Almost unusable shower; it was pathetic. -Unhelpful desk staff unable to explain charges. -Multiple significant charges made to bank which will be refunded in 4-5 days!!! Not stated in T&C’s.
Great location, close to Paddington Station, Hyde Park, 2 blocks from the underground Lancaster station. This hotel is close to restaurants and shopping yet quietly located 1 block from main streets. The hotel is what I expected for the price and great for a budget in London.
Loved this hotel. A very short walk to bus stops and Lancaster Gate tube station. Hotel staff excellent e.g. I queried before booking if they would hold luggage the morning we were due to arrive and within 45 minutes had a friendly e-mail to say yes. A good breakfast buffet. Rooms may be on the smaller side but stylish and air-conditioned. Will use this hotel when staying in central London
Stayed one night I was going to watch the Queens funeral and hotel rooms were hard to get. Room was clean but very small hardly any ameneties in the room, bit tatty around the edges same as the communal areas. Paid for B & B and was going off very early in the morning so ordered a takeaway breakfast, when I went to collect it they charged me £10 I said I had already paid for breakfast and they said I had to pay an extra £10 and I asked for a refund on my cooked and they said I couldn't have on. The good points is that its 2 minutes away from a tube and Hyde Park. Thats it. Probably on my list of not to visit again.
We spend three nights in September. Room was rather small but with everything one needs. TV, Fridge, Shower, Safe. Not much room to unpack though. Staff very friendly and helpful, Lounge comfy with a bar. Good breakfast buffet.
The room has no amenities. There’s no refrigerator in the room or available to keep medications cold. There’s no storage to unpack. There was no ice machine or bucket for ice. All this would be ok if the room or hotel had any character. It’s white walls with white bedding and a bathroom that makes a cruise ship bathroom look big. The water pressure was so low it took 20 minutes to rinse my hair. London is lovely… this hotel is not up to snuff
Unfortunately the room we stayed in has noisy water pipes, which seemed to have been located above a ceiling panel/grid as you entered our room. Possibly coming from an above room, as / when they shower or flush the toilet. Walking and foot steps can also be heard as happened on our stay each night around 2 am
Stayed here for 4 nights arriving Sunday 7 August 2022. Had stayed three times before, but noted some poor reviews recently. We needn't have worried. As requested, we had two rooms close to each other. We had requested rooms with bath tubs, but didn't get these. Shower was fine, but angle of head meant you couldn't stand directly under it, though it was removable so you could hold it in place. Buffet breakfast was very good. Staff friendly and approachable. Location is excellent. One observation. On this, and previous stays, we've booked and paid for "Executive Rooms". Hotel signage indicates "Executive Rooms" are on first floor -- we've never been given a room on first floor. A puzzle, though rooms for this stay were fine.
Perfect location, comfy bed, helpful staff. Travelling from Melbourne with my two teenagers, their first time to London. They were very impressed with the hotel which looks wonderfully ‘London’ with its bright white pillars. Easy walk from Paddington Station and even easier walk to the nearest Tube station.
Reception staff was rude, inconsiderate, did not take into account that we are staying 10 nights, he manager ignored our concerns, rooms are outdated, dirty walls, stains on curtains, wooden floor is cracked, no fridge, the hairdryer is in a closet. Only positive is breakfast and location. For same money, are better hotels on the same street.. Stay away from this place!