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Hilton London Metropole

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#586 of 1,078 Hotels in London
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3,887 Reviews from our TripAdvisor Community

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Showing 3,216: English reviews
λονδινο, United Kingdom
Reviewed 29 July 2014

The reception staff was rude and sarcastic even to our children, the check-in was delayed because of workload of housecleaners, the glasses and cups were odourous & the plates were dirty! In check-out we were informed that they had already charged the credit card that we had used to book the rooms, while we had told them since our check-in...

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Helpful?
1Thank Eleni T
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We are extremely sorry to hear your experience. Please be assured that this is not the usual high level of service we are accustomed to deliver for our guests. Our Front of House Manager will be more than willing to get this right for you. Will you please allow us to do so by kindly sending us the...

Reviewed 29 July 2014 via mobile

Me and my partner came to london to see eminem for her 21st birthday we arrived at the hilton pretty much exactly 3pm the time of check-in. Once arriving outside the hotel we could see a queue of people snaking round the whole lobby, we stood in this for 2 hours before near enough getting to the front when a...

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Helpful?
3Thank Andrew E
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to give your feedback and we must apologise once again for your negative experience at our hotel. Unfortunately on that particular weekend we had major problems with our computer systems and were unable to provide our usual high service standards. It was a very difficult time for guests as well as team...

Leesburg, Virginia
Reviewed 29 July 2014

We just completed a very enjoyable weekend stay at the Hilton Metropole. No wait checking in. Rudra was friendly, welcomed us and helped set us up in a nice room so that we could drop our bags. The positive aspects of the hotel -- it has many amenities, including a fitness facility, and bars and eating establishments. The staff is...

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Helpful?
Thank muserella
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We would first like to thank you for taking the time to review our hotel, it is very much appreciated. We are extremely pleased that you were satisfied and most of all enjoyed your stay at the Hilton London Metropole. Our team members work incredibly hard to ensure that we provide excellent customer service and the best hospitality;...

Caloundra, Australia
Reviewed 29 July 2014

Situated in the busy part of Kensington and part of the Hilton chain. This was a pre-night of a Group Travelling around the UK. Travelling as a single with 2 others, we were allotted our rooms – mine a very small twin and my friends was to be a twin – first mistake a double!. Said they had no other...

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Helpful?
Thank Lovetoroam-53
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments in Tripadvisor following your stay at London Hilton Metropole hotel. We would like to firstly apologize for any inconvenience caused due to the room allocation.We noticed you mentioned the staff was not helpful with this regards. We take your feedback very seriously and your comments will be shared with the concerned department for...

Reviewed 28 July 2014 via mobile

The alarm goes off constantly. The rooms are abysmal. The food dire. The rates high. Not a Hilton by any stretch of the imagination. Do not stay here. You have been warned. The hygiene is very questionable. Complaints are ignored. Even with Hilton honours you are irrelevant.

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Helpful?
1Thank martin k
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review on Tripadvisor after your check out from London Hilton Metropole hotel. We are extremely sorry to learn from your feedback that your overall experience was not satisfactory. We would like to have the chance to investigate your comments and to do that we require further information. Could you please send us the following...

Petah Tiqwa, Israel
Reviewed 28 July 2014

after reading some bad reviews here i started 2nd guessing my choice.... anyways here goes, we arrived kinda early (11 am) so we just wanted to leave our bags and check in later but to our surprise they had a room ready so that was really nice to rest a bit after the journey. the room was a good size...

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Helpful?
1Thank gity1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing a fabulous 5-star review of our hotel. It is gratifying to know that you had a great vacation and the icing on the cake is your stay at the Hilton London Metropole. We take pride on delivering high level of service standards. We are glad that the early check in worked well for you...

Newbury, England, United Kingdom
Reviewed 28 July 2014

First impressions, nice reception area and bars but it went downhill from there. Had to wait ages to check in, there were different queues & people pushing in and the staff kept disappearing. The lady that served us wasn't very friendly, she was probably fed up with the amount of times she had to repeat the same dialogue to customers....

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Helpful?
Thank SI_2013863
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review in Tripadvisor following your stay at London Hilton Metropole hotel. We would like to firstly apologize for any inconvenience caused at the check in time due to busy lines and the lack of staff helpfulness according to your feedback. Your comments will be shared with the team to work on areas of development....

London, United Kingdom
Reviewed 28 July 2014 via mobile

Stayed a few times and overall is one of the best value hiltons if booked on a deal. You may hate the basic room but the executive room usually works well. Plus you get free minibar and visits to executive lounge for additional two guests as well so may be better value depending on your eating and drinking habits and...

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Helpful?
Thank Ckno
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your nice comments in Tripadvisor upon your stay at London Hilton Metropole hotel. We are delighted to learn that you enjoyed the hotel’s overall service, the staff was accommodating and helpful and the facilities were up to your expectations. Your great feedback will be shared our entire team, who work hard to provide the best...

Sabadell, Spain
Reviewed 28 July 2014

We booked this hotel as reading that the hotel was given, and i quote 'an expansive renovation'. Expansive would tend to suggest they might have at least done some renovation to at least a few rooms? Ermm well no, the rooms have not been touched. Infact....the rooms are extremley dated. Noise travels from neighbouring rooms, no air con, scruffy, dated...

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Thank jo m
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your feedback on Tripadvisor. We are sorry to hear you did not enjoy the hotel facilities. Just recently we fully renovated our main lobby and reception areas. Currently, we are in the process of refurbishing the rooms, to better the accommodation we offer altogether. We would like to welcome you back in the hopes that...

Reviewed 28 July 2014 via mobile

We stayed in this hotel at the end of July. A very clean, versatile hotel. Public transport close by with plenty of shops/restaurants to choose from and not far from everything. We had breakfast included and we were all impressed with the selection and quality. My only fault would be the price of the car park for guests, a discounted...

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Helpful?
Thank Nick Z
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your wonderful 4-star review. We are delighted that you and your family had an enjoyable stay. We are the largest Hilton property within Europe and it is rewarding to be labelled as “very nice”. Our location is well praised by a lot of our guests and we are glad that you found it well situated...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $190 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Cancelon, Priceline, Expedia, Booking.com, Travelocity and Orbitz so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#35 Green Hotel in London
#343 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
51 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reasonable price at that time of the year”
 of 5 bubbles EL-TAJI, 5 Dec 2016 | Read review
“check that the specification meets your requirements!!”
 of 5 bubbles montyglos, 5 Dec 2016 | Read review
“A group room for five or more, is wonderful and spacious”
 of 5 bubbles gillianp573, 30 Nov 2016 | Read review
“Opt to include the breakfast buffet. It's worth the price and convenience”
 of 5 bubbles greeneyes084, 28 Nov 2016 | Read review
“Dont book here”
  • Dated non-smoking room (wreaked of stale cigarette smell)
 of 5 bubbles crazivan, 28 Nov 2016 | Read review
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