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Hilton London Metropole

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#582 of 1,088 Hotels in London
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Hilton London Metropole
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4,185 Reviews from our TripAdvisor Community

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Showing 3,460: English reviews
Oldham, England, United Kingdom
Reviewed 23 September 2014

We stayed at the Metropole for 2 nights. Booked a suite as it was our Anniversary. The Rooms were massive and to a very high standard. The hotel is nicely presented and the Executive Lounge is brilliant. WiFi in room has to be paid for at £14.95 for 24 hours which is a rip off There a few points that...

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Helpful?
Thank David H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a comment on TripAdvisor. I am very disappointed to read that you were not happy with your stay. I apologize for any inconvenience you experienced during your stay and for not receiving an email back from us. Would you mind sending us another email, so we can look further into...

Amman, Jordan
Reviewed 23 September 2014

I stayed with my wife for five nights . The staff were very helpful . They gave us a very nice upgrade as a hilton member . The rooms a bit small but is good as a london standard . Cleanness of room was average standard . Location is really excellent . Definitely I will come back again

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Helpful?
Thank wabdallat
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. I am very pleased to hear that you enjoyed your recent stay and found our staff helpful. Thank you for your feedback regarding the size of your room. We have a fantastic location, but some of our rooms are smaller due to the size...

Reviewed 22 September 2014

The rooms are so good. But some Arab stuffs are not good at services.The breakfast time is a nice like a branch a little bit clouded.

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Helpful?
Thank Yuta N
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for writing a review on TripAdvisor. I am happy to hear that you enjoyed your stay at the Hilton London Metropole. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide to our guest. Once again thank you for your comments and I hope to welcome...

Manchester, United Kingdom
Reviewed 22 September 2014

This is a bustling hotel, large and always busy from my experience. Stayed here a few times over the years to have a break in London, see the sights, go to the theatre. The best rooms are higher up in the west wing. We had access to the executive lounge which does a limited but reasonable breakfast included in the...

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Helpful?
Thank Anne H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your positive comments on this website and I wanted to personally respond and thank you. I am delighted to read that you enjoyed your recent stay with us. We at the Hilton London Metropole are here to provide exceptional customer service to all our guests and I am glad we were able to do so...

Bethesda, Maryland
Reviewed 21 September 2014 via mobile

Good location and decent size of room for London. In fact I did not care much about other things since I was very happy with the room size which is very rare in London. Breakfast was also of good quality, so its more than enough for mw to say that it is a decent hotel in a good location in...

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Helpful?
Thank HannaBegelman
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First, I would like to thank you for taking the time and writing a positive review on TripAdvisor. I am very glad to hear that you were happy with your room and with our breakfast. We are proud of our full English breakfast, which guests can enjoy wide variety of choices. We always endeavour to offer the highest...

Lisboa, Portugal
Reviewed 21 September 2014

The employees are kind and polite, willing to help us in feeling great, but this is not enough. For a Hilton (the trademark/brand transmits quality) the hotel needs a better coordination. The breakfast is not "Hilton" and some other minor errors/malfunctions can easily disrupt the association from the trademark/brand with quality. You do not feel special. The price although expensive...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joao J
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a review on TripAdvisor. I am sorry to learn that you were disappointed with your recent stay at the hotel and would apologise for any inconvenience you experienced during your stay. Your comments are important to us and they will be forwarded to the right department for their attention. On...

Brighton, United Kingdom
Reviewed 21 September 2014

I used to quite like the metropole, but it's resting on its laurels and the fact that it's so big there is sometimes no choice but to use it. Rooms are very variable, so if it's not up to snuff change rooms. High in the tower or the west wing are the best. Executive lounge is too small, usually cramped...

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Thank Simmykins
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations. Feedback is always important as it is a vital way of reviewing the level of...

Gotheburg, Sweden
Reviewed 21 September 2014

The experience was good, but considering the price level I expected to have a fresher room (furniture) and for being a non-smoker room, the smell of cigar was just terrible. Even the towels had a strong smell of cigar. The minibar was not connected to electricity, giving a bad smell as well. Internet service was very poor, breaking connection and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Valeria H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Firstly, I would like to thank for posting a comment on TripAdvisor. I am very happy to hear you found our hotel staff friendly and you were pleased with our breakfast and conference facilities. We at the Hilton London Metropole are here to provide exceptional customer service to all our guests. I apologize for any inconvenience you experienced...

New York City, New York
Reviewed 20 September 2014

The pros: - Right off Paddington at the intersection of Praed street and Edgware Road (actually there is a Hilton AT Paddington station for those who want to stay right there). - Easy access to the underground - Vibrant Edgware road - not high class but amazing diversity - lots of Lebanese restaurants nearby Cons - Rooms are dated with...

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2Thank Traveleasy
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I would like to thank you for taking the time and writing a review on TripAdvisor. I am sorry for the inconvenience you experienced during your stay. Our hotel is currently going through some new changes. Some of our hotel rooms are being refurbished to provide more comfortable stay for our guests. On a positive note, I am...

Reviewed 20 September 2014 via mobile

Located 3 minutes walk from 2 Edgware Road underground stations.Opposite the hotel theres M&S.A lot of Lebanese/Arab/halal restaurants nearby.Room is smallll..but clean.Quite a lot of people stay here, so the staff will always be busy.Overall, the stay here is okey.

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1Thank ila0072000
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for taking the time and posting a comment on TripAdvisor. I am very glad to hear that you found our location convenient and you were happy with your stay. We at the Hilton London Metropole want to provide exceptional customer service to all our guests. And I am glad we were...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $211 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#346 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
62 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From floor 6 and up; amazing view”
 of 5 bubbles josorb, 24 Feb 2017 | Read review
“Ask for a higher up room, they are recently renovated”
 of 5 bubbles EmmyMason, 23 Feb 2017 | Read review
“Check in early and don't get any rooms on the lower floors - first floor seems to be the smoking floor”
 of 5 bubbles 823lizi, 23 Feb 2017 | Read review
“Ask for the highest level of view. Rooms above the tenth floor would be best.”
 of 5 bubbles torresyovany, 22 Feb 2017 | Read review
“Ask for a room that has been refurbished!”
 of 5 bubbles Trisha500, 21 Feb 2017 | Read review
5 of 5