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Hilton London Metropole

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#585 of 1,089 Hotels in London
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Hilton London Metropole
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4,269 Reviews from our TripAdvisor Community

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Showing 3,524: English reviews
Bath, United Kingdom
Reviewed 31 July 2014

We stayed at the Hilton Metropole London on 29 July 2014 having paid £135 for a twin room. This turned out to be tiny, smelling of smoke, with tired décor and furnished with the most uncomfortable beds I have ever encountered. The pillows were lumpy, the aircon sounded like a jet engine and the beds were too short (I'm 1.71m...

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Helpful?
2Thank Holly P
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to review our hotel on Tripadvisor; we really do appreciate all the feedback that we receive. We are sorry to hear that your stay was not satisfactory, it is disappointing to learn when guests are not pleased with their stay as we aim to deliver only exceptional experiences at all times. Our...

London, United Kingdom
Reviewed 30 July 2014

I stayed there twice before and I have always enjoyed my stay, Staff are very nice and welcoming, Rooms are large and bedding is very comfortable and nice. the location of the hotel is really good and within walking distance to the amenities, the interior design of the hotel is amazing. I do suggest this hotel to who wants to...

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Helpful?
Thank Shahab_88
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Firstly, thank you for taking the time to write such fantastic comments in your Tripadvisor review. It is extremely rewarding to hear that our guests have had a memorable experience with us, and that you would recommend our hotel to others. We, at the Hilton London Metropole have several projects lined up to enhance our products and facilities,...

Oslo, Norway
Reviewed 30 July 2014

This hotel has a good location next to Marble Arch and Oxford Street, but was not able to inspire any excitement in me. The staff were professionally polite, but not warmly welcoming. My room was pretty standard, but the bathroom was very worn. Paint came off and the shower was almost blocked completely by lime (calcium carbonate). I could never...

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Helpful?
1Thank Proffnerd
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments following your stay at London Hilton Metropole hotel. We are glad you enjoyed the privileged hotel’s location, close to all the main attractions. Also, we would like to thank you for your nice comments towards our staff; they really work hard to provide an excellent overall experience. Your comments will be shared with...

Dalbeattie, Scotland, United Kingdom
Reviewed 30 July 2014

Booked here as was impressed by the great reviews.(big mistake). Arrived on friday morning and was very impressed by the lobby and reception. Well that's where it ends. Our room was on 22'nd floor which i must admit gives not too bad views. The room however is a different matter. The window's haven't seen a paint brush in quiet some...

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Helpful?
2Thank Angela A
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments. We are very sorry to hear that you had such a disappointing stay with us here at the Hilton London Metropole. We are aware that certain rooms within the hotel are in need of refurbishment, which is why renovation work is being carried out in order for our guests to have a more...

Oxnard, California
Reviewed 30 July 2014

PROS: Good location from landmarks, museums and theaters using the Tube, friendly and multi-lingual staff, just right across a Marks & Spencer store, great breakfast buffet. CONS: VERY HOT rooms during summer and you can't do anything about it, 50 channels on TV but 40 of them have no signal, they do not provide for wash cloths even, lines build...

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Helpful?
1Thank Foodie-In-A-Hoodie
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your comments in Tripadvisor upon your visit to London Hilton Metropole hotel. We noted you enjoyed the hotel’s privileged location, next to all main attractions. Also, we would like to thank you for your nice comments with regards to our friendly staff and buffet breakfast. On the other hand, we would like to apologize that...

Miami, Florida
Reviewed 30 July 2014

I arrived in London from the States at 6:30 am on a Saturday. My visit to England was to assist my elderly in-laws following my father-in-law taking a bad fall and breaking his hip. I booked a room in London for the evening to be able to get a good night's rest and get on London time prior to going...

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Helpful?
4Thank AngieatBamaOnTheRoad
AssistOpsMgrNataliaR, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your feedback on Tripadvisor, upon your last stay at London Hilton Metropole hotel. We noted you found our front desk staff helpful as they granted early check in due to availability. On a different note, we apologize about the water dripping from the ceiling at midnight. Should this matter have been reported to our front...

clitheroe, United Kingdom
Reviewed 29 July 2014

It is rare to find a chain hotel with such a genuinely warm and friendly welcome - especially when that hotel has over 1000 rooms and is in London. Its location is no longer particularly convenient for me but I keep coming back because I always feel comfortable and welcome there

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Simon H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a grand 5-star review of our hotel. We are extremely delighted to hear that our most loyal guests keep on returning at the Hilton London Metropole mainly because of the hospitable service that our team members deliver. Along with several projects lined up to enhance our products and facilities, you...

London, United Kingdom
Reviewed 29 July 2014

I have stayed here about 4 times and have never been massively impressed, but this most recent visit shows that the hotel has taken even more of a downward turn. As mentioned in a previous review, it is STILL too hot and the ancient air con system has very little effect. There are no biscuits on the tea tray, not...

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Helpful?
1Thank beeza1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for continuously providing us a review on Tripadvisor. Your feedback is highly appreciated; please be assured that we are listening. We apologise for the facilities-related issues you mentioned however we hope that you managed to report these matters while staying in house as we do have engineers on duty 24/7 who would have been able to...

λονδινο, United Kingdom
Reviewed 29 July 2014

The reception staff was rude and sarcastic even to our children, the check-in was delayed because of workload of housecleaners, the glasses and cups were odourous & the plates were dirty! In check-out we were informed that they had already charged the credit card that we had used to book the rooms, while we had told them since our check-in...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Eleni T
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We are extremely sorry to hear your experience. Please be assured that this is not the usual high level of service we are accustomed to deliver for our guests. Our Front of House Manager will be more than willing to get this right for you. Will you please allow us to do so by kindly sending us the...

Reviewed 29 July 2014 via mobile

Me and my partner came to london to see eminem for her 21st birthday we arrived at the hilton pretty much exactly 3pm the time of check-in. Once arriving outside the hotel we could see a queue of people snaking round the whole lobby, we stood in this for 2 hours before near enough getting to the front when a...

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Helpful?
3Thank Andrew E
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to give your feedback and we must apologise once again for your negative experience at our hotel. Unfortunately on that particular weekend we had major problems with our computer systems and were unable to provide our usual high service standards. It was a very difficult time for guests as well as team...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $229 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, HotelsforEveryone, Agoda, Travelocity and Despegar.com so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
66 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Big rooms!”
 of 5 bubbles esrmsr, 20 Mar 2017 | Read review
“Try to get the higher up rooms in the Tower bridgefor an excellent view”
 of 5 bubbles SukanyaPaul, 15 Mar 2017 | Read review
“Higher the better.”
 of 5 bubbles 550stewartk, 14 Mar 2017 | Read review
“Floor two or three for executive lounge”
 of 5 bubbles andyandlynne, 13 Mar 2017 | Read review
“try and get an exec room or go for the double doubles in the west tower”
 of 5 bubbles howie999, 12 Mar 2017 | Read review
5 of 5