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DoubleTree by Hilton Hotel London - West End

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2,899 Reviews from our TripAdvisor Community

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Showing 2,625: English reviews
Start your review of DoubleTree by Hilton Hotel London - West End
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Reviewed yesterday NEWvia mobile

We booked this hotel on Laterooms as one of the secret hotel deals, the room was big and extremely clean! Perfect location as Russell Square tube and Holborn were 2 minutes down the road giving you easy access to anywhere! Cookies on arrival were a perfect touch! Couldn't fault this hotel and will be returning if I'm in london again!

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Helpful?
Thank Hollie M
Belfast, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Love the doubletree Westend. Great staff, always helpful and courteous. I arrive late frazzled after day at work, often with flight delays. Am now used and pleased with my lovely warm cookie which I chill out with either a herbal tea or glass of wine, dependent on my mood. Have stayed dozens of times and prioritise over Pullman , Euston...

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Helpful?
1Thank Anne C
About Hotel's Favourite Review
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, We would like to thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments and to know that we helped make your time in London so memorable. We hope to welcome you back to the Doubletree London-West End when you return...

Manchester, United Kingdom
Reviewed yesterday NEW

Stayed overnight with young family. Firstly put in room that was down stairs with no functioning lift, great for the pram. Then TV didn't work. Used wine glasses in corridor for 2 days, chewing gum on banisters and tired rooms. Room service food was terrible. Breakfast quality lacking.

Review collected in partnership with DoubleTree by Hilton
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Thank James W
London, England, United Kingdom
Reviewed 2 days ago NEW

I took my clients out in London, 5 rooms in total. My bathroom light was broken, the toilet had a large crack in it, then I got up in the morning to find numerous large flies, both dead and alive in the bathroom, When I complained to the manager I was told, we are refurbishing the rooms but how do...

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Thank Andrew H
Stockport, United Kingdom
Reviewed 3 days ago NEW

First time stay here, but will return. Staff very friendly and efficient. Lounge area had lovely ambience, with excellent attentive staff. Room service very hit and miss though, wrong food brought up on TWO occasions, but apart from that, stay was excellent and great value.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Stephen M
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. It's great to hear that you enjoyed your stay overall, however, we are sorry to hear that some elements of your stay did not meet with your satisfaction. Your comments are important to us as they help us make improvements for the future. We hope to...

Reviewed 5 days ago NEWvia mobile

I have stayed here a number of times when in London and each time has been excellent. The rooms on the honours floors are slightly larger but all the rooms are comfortable and excellent value. The breakfast is particularly noteworthy due to the excellent service of the waiting staff and the range of options available! Perfect for starting off your...

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Helpful?
Thank Jamie M
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for staying at Doubletree by Hilton London-West End. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share your feedback with us and other valuable guests. We do hope to welcome you back on your next visit to London. Best regards, Joost de Kruiff Hotel Manager

Essex, United Kingdom
Reviewed 6 days ago NEW

Great location Rooms nothing Special but everything you need The lifts were a nightmare we spent so much Tims waiting for the lifts or going up and down in them Not much fun Staff were apologetic but this still did not help the situation

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Helpful?
Thank traceyfisher3
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. It's great to hear that you enjoyed your stay overall, however, we are sorry to hear that some elements of your stay did not meet with your satisfaction. Your comments are important to us as they help us make improvements for the future. We hope to...

Paris, France
Reviewed 6 days ago NEW

In attention of Management, I must say that I lowered my expectations considering a few reviews I have seen on different websites... I am so glad I was proven wrong! Best location for a hotel in London if you are interested in being near British/Charles Dickens Museums, bus tours & West End famous theatres. I must mention Rocsana(front office), Renata(night...

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Helpful?
Thank clairedub0is
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, We would like to thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments and to know that we helped make your time in London so memorable. We will be pleased to share your comments with our team, especially with Rocsana,...

Madrid, Spain
Reviewed 6 days ago NEW

It is a very central and modern hotel, next to the British Museum, next to the undergraund; it was very confortable and clean. Every body was very kind and the breakfast is very good, including gluten free options

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cristina f
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for staying at Doubletree by Hilton London-West End. We are pleased to hear that you enjoyed your stay and we appreciate you taking the time to share your feedback with us and other valuable guests. Thanks also for your comments regarding our central London location. We do hope to welcome you back on your next visit...

Stoke-on-Trent, England, United Kingdom
Reviewed 1 week ago

Only booked as through offers and such it worked out cheaper than some other hotels out there for a much more established name. 2 nights were around £200, which for central london is pretty reasonable. The location is a huge selling point. We only took the tube once (to knightsbridge) as its so close to all major central areas (20...

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Helpful?
Thank Lita B
Joost d, Hotel Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for your valuable comments. We are very pleased you enjoyed our central London location and your stay with us. We are delighted to know the services here at Doubletree by Hilton London-West End have exceeded your expectations. We make every effort to ensure you have an enjoyable stay and feedback like yours makes it all worthwhile....

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Staying in Bloomsbury

Neighbourhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Region: United Kingdom > England > London > Bloomsbury
Price Range: $252 - $586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - West End 4*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Orbitz, Booking.com, Despegar.com, Hotels.com, Agoda and Jetsetter so you can book your DoubleTree by Hilton Hotel London - West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
Hotel Style:
#266 Luxury Hotel in London
#319 Family Hotel in London
#323 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - West End staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - West End staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont book this one until it is refurbished, expensive for what it is”
 of 5 bubbles AndrewH677, 24 Mar 2017 | Read review
“Higher floor”
 of 5 bubbles traceyfisher3, 20 Mar 2017 | Read review
“Quiet rooms”
 of 5 bubbles clairedub0is, 20 Mar 2017 | Read review
“Good view and quiet.”
 of 5 bubbles mackiein, 9 Mar 2017 | Read review
“I assume higher floors wold have less air con noise”
 of 5 bubbles EG860, 7 Mar 2017 | Read review
5 of 5