We had a great experience! Laura from Front Office was super nice and really helpful. We instantly felt very welcomed. On the other hand however, Rodica who worked at the breakfast area was not really nice and more like annoyed when we asked for coffee or juice. This should not be! Everything else was great, the spa area was lovely!
The Landmark is one of London’s most iconic and prestigious hotels (you would think), but our experience was underwhelming. Check in was ok but at 3.30 pm there was apparently nowhere to obtain food and neither could we dine later on as the Winter Garden was fully booked and another venue was closed. I do understand that it would be wise to book in advance but this was an impromptu stay and therefore we were assuming there would be some means of eating. In the event we had to go out looking for somewhere. Anyway we then proceeded to the very beautiful and impressive Winter Garden for a drink, whereupon we were seated and then studiously ignored for a full 30 minutes. After about 20 minutes I went and enquired as to whether we could be served and the maitre’d looked me up and down snootily and said she would send someone over. But nobody came. After another 10 minutes we gave up. As we were leaving the Winter Garden I saw the maitre’d again and told her we had ‘given up’. At this point she just shrugged and said ‘OK’ as though we were in some fast food joint, not one of the most lavish and iconic hotels in the world. The hotel itself is lovely, including our room with a huge comfy bed, plenty of space, and peaceful sleep. But these are things you can only expect when paying hundreds of pounds for one night. We decided not to pay the requisite £72 for a fried egg and a couple of rashers of bacon in the morning. But if we had we would probably still be sitting there waiting to be served! In fairness when we complained to the reception about the appalling service in the Winter Garden, they were very apologetic and ended up giving us a complimentary bottle of wine, but by then the damage was done. Giving a free bottle of wine (the cheapest bottle on the menu) sadly does not alter the fact that within 30 minutes of walking into the building, we had received the very clear message that we were ‘nobody’ and that our business was unimportant to them. This is where The Savoy gets it right every time and in my experience is incomparable - every single guest who walks through their door is treated like royalty, even if they turn up on a bicycle taxi with only a rucksack, as I once did. I was still treated like a film star and it is a special experience and one you don’t forget. Sorry Landmark, you don’t even come close. I will always remember my first stay at the Savoy but I won’t retain any special memories of the Landmark and I’ll be going back to the Strand next time.…
Second stay and truly first class service again. Only downside was the pool and sauna were offline. Doormen and concierge staff are some of the best assets the hotel has-knowledgeable, kind and often with a quick wit and humor that makes it a pleasant stay.
We had the most amazing stay! Comfortable large beds, spacious room and lovely view, we were looking right into the Winter Garden. Special thank you to Giulia who made our stay truly memorable. There's no other place like The Landmark hotel.
What a fantastic trip to London! The Landmark hotel itself was beautiful and generous including all services they offer. I’d definitely come back and strongly recommend it to my family and friends. Hailey at the front desk was kind, helpful and knowledgeable about restaurants and other places to visit. Still remember her smile:))
Rooms spacious and well appointed. Mine below par in terms of view (Marylebone road, 1st floor), others should be better. Mattress and pillows ok but not great. Amenities fine. Common spaces are Landmark’s strong point. Lobby wonderful any time of the day or evening. Easy to spend hours enjoying the light and sense of space. Personnel highly effective and professional. No complaints there. Check in experience not great. Had asked for earlier check in, eventually was notified half an hour after the 3 pm policy! Overall a very good hotel. Definitely worth returning.
Classy hotel and restaurant with attentive staff and great food. I had the artichokes and my wife the beetroot and goats cheese. For mains we had the most tender beef imaginable. Quality red wine by the glass For dessert I had a good plate of cheese and my wife a slightly too sweet dessert. Seeing that she had hardly touched it the waitress on her volition enquired and then the manageress came over and offered an adjustment to the bill which was much appreciated as all done without us making a big fuss
Although travelled a lot, we have not met such a great hotel experience elsewhere. Our teenage children were absolutely thrilled about the room, facilities, location, and friendliness of staff. Receptionists, porters, and concierge - everybody so professional and smiling. Working myself in hospitality business, I know how hard it is to achieve - clients these days tend to find negative things more easily that positive ones. We had a short stay this time, but had time to visit the spa/gym because of the early opening hours, and it was an excellent experience. It is not hard to see, why The Landmark is no 1 choice in London for so many guests staying in London. Nowadays hotels are lacking personal approach for customers, everything is automatic - but not in Landmark. This is why this hotel stands out and is an absolute pearl in busy city as London. We will come back and stay longer next time.…
Surprised my comment was deleted. I will repeat it. I was in hotel in January and was going for a run. I was asking for directions where to go for a run and while I was at concierge desk the person was peering at me. He was looking at me from my shoes to my hair and I felt discomfort. The person was peering at me. Looked at me from the ends of my hair to my shoes. I felt uncomfortable and his intrusive glaring at me made me afraid. I was asking for a map and was refused, they told, they don't have map. I asked also to buy me a tickets to Paris and concierge told me that there are no tickets available at the time when I was planning to go. I looked after and saw tickets online. Purchased and never again approached concierge desk. Very unprofessional staff. Don't know why my comment was deleted, but this time I am not saying who was the person. Maybe this is the reason? This hotel really needs to improve concierge knowledge and I will never again stay here.…
The hotel location is perfect and accessible from Marylebone Station and walking distance from Oxford Street and Regent’s park. The room is very very spacious and designed. Cloths closet and bathroom are clean and spacious as well. The facilities are nice including winter garden. Everything was fabulous though I still the hotel is pricey.
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