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1 Kensington Ct, London W8 5DL England
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
  • Contactless check-in
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Updated 06/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Milestone Hotel and Residences
Updated 06/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 1,195 hotels in London
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
GreenLeaders Silver level
Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Spanish, German, Hindi and 1 more
Hotel links
Special Offer:Book now, pay later

Location

Full view
100Great for walkers
Grade: 100 out of 100
101Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
2617Reviews40Q+A100Room tips
Traveller rating
  • 2,394
  • 171
  • 45
  • 5
  • 2
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Popular mentions
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Most Recent
Susanne N wrote a review Sep 2022
1 contribution1 helpful vote
The Milestone hotel was my home during Notting Hill Carnival 2022. I‘m glad I found this small jewel, which is as luxurious as it is cozy. My room was very beautiful, clean and tidy. The daily cleaning was very attentive and thorough. The interior is stylish and beautiful The 24/7 room service with delicous dishes saved me sometimes when I got back hungry. Next time I hope to explore more of the culinary possibilities as they look promising, but during Carnival I was often just exhausted when returning or too late. The Spa is basic. There is a Finnish sauna and a pool with a counter-current system. It‘s definitely not a wellness hotel, but completely ok to relax a bit. Thanks to the exceptional service, they managed to organise a wonderful sports massage on a Sunday at very short notice for a very limited time slot. This was more that you can expect and it really saved me so I was fit for the Monday parade. The best thing at the end. The exceptionally friendly and attentive service, which I have never experienced in this way before combined with a big dash of British charm. Thanks to everybody there and I really hope to return soon. I can absolutely recommend the Milestone.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 4 days ago
Dear Susanne N, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We are delighted you chose to stay with us for the return of Notting Hill Carnival (after 2 years of it sadly being cancelled). We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lynp611 wrote a review Oct 2021
Worksop, United Kingdom28 contributions42 helpful votes
Hotel's Favourite
We were attending a long-awaited concert at the Royal Albert Hall and wanted to stay overnight in close proximity. I am so glad that I chose The Milestone and feel that I need to organise another trip to London to experience the kindness we encountered there! From our welcome on arrival until our departure, my friend and I found that the staff were so friendly, interested and efficient. The Manager had left a personal welcome card and unfortunately we did not meet him, but I feel that staff training comes from ‘the top’ and a splendid attitude prevails. The room was very comfortable, my only concern that there was no ‘walk-in’ shower which I prefer. I should have checked! Otherwise, the beds were so comfortable, plenty of amenities provided, it was quiet. The little gifts were an added bonus and we enjoyed a welcome drink too. After the concert we enjoyed a drink in the Stables Bar, a quirky, intimate and unique place. We enjoyed a wonderful breakfast, the Eggs Benedict were superb, and the dining surroundings were full of old world charm and comfort. The staff were first-rate. All in all, it is a pleasure to write of our experience.
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 30 Oct 2021
Dear lynp611, Thank you for your most recent review of your stay here at the Milestone. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Here at the Milestone, we are very proud that no two rooms are the same. We have a number of rooms with a walk-in shower and bath combination. Please do let us know at the reservations stage and we will of course do our upmost best to accommodate any requests. I will of course pass on your kind comments to the rest of our team. I look forward to personally meeting you upon your next stay with us. Kindest regards, Andrew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don Enrico B wrote a review Sep 2022
1 contribution
I have been to London many times and seen many luxury hotels but, to me, The Milestone is by far the best of them all. The building is absolutely magnificent, quiet, with a typically British elegance. Breakfast is fantastic and the afternoon tea an unmissable experience. Being hosted in this hotel makes you feel at home away from home, thanks to the staff of an amazing standard.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Don Enrico B, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team and it has made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynsey S wrote a review Sep 2022
1 contribution1 helpful vote
My family had the pleasure of staying at the Milestone on a recent trip to London. The location is wonderful, just off Kensington Gardens and a short walk to both Kensington Palace and Hyde Park. The service here is personable, professional and something all hotels should aim to achieve. Every person we interacted with made us feel like an old friend and made an effort to get to know us better. They treated us like royalty. They also made special efforts to recognize and ensure my 12 year old had a great stay. We will be back!
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Date of stay: August 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear Lynsey S, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback the rest of my team and it has made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annie W wrote a review Sep 2022
3 contributions
From the moment we arrived at Milestone Hotel, we were greeted by Steve and instantly felt welcome. We had flown in early morning and were delighted when we were provided with an early check-in. We only stayed one night during a layover but wished we had been able to stayed for longer. The room was spacious with a comfortable bed, there was a huge TV with a variety of shows and movies to watch, the bathroom was beautiful and the finer touches throughout the hotel and room made for a memorable experience. The location of the hotel is perfect. We enjoyed a walk through the gardens opposite the hotel in the morning. We cannot wait to stay here again in future.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 3 weeks ago
Dear AnnieW, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with Steve and the rest of my team and it has made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margaret S wrote a review Aug 2022
5 contributions
What a lovely experience! The team at the Milestone was very helpful and attentive and went the extra mile for us and made sure that we had what we needed. Even when they could jot accommodate a hosting tea, they arranged for it at a nearby hotel. My mother loved it! Thank you!
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: We arrived by driver but it is easy to get a cab or even walk from Kensington . Not sure about...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 4 weeks ago
Dear Margaret S, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team and it has made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ann S wrote a review Aug 2022
2 contributions
Staying at the Milestone was like coming home. The moment we walked through the door we were treated like family! There wasn’t one member of the entire staff, from the front desk to the concierge to the restaurant servers or bartender and right out to the doormen, that weren’t welcoming, helpful and working with smiles on their faces. Service throughout the hotel was impeccable. Without a doubt we will return !!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 4 weeks ago
Dear Ann S, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LeilaBHK wrote a review Aug 2022
London, United Kingdom33 contributions14 helpful votes
+1
The best of the best. Customer service was outstanding and nothing was too much trouble. We felt like we were walking on air. Thank you to all the fantastic staff that clearly take pride in their work. We're planning on returning this year, and it can't come soon enough!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 4 weeks ago
Dear LeilaBHK, Thank you for taking the time to share your review following your stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I am delighted to hear that your son enjoyed his birthday with us, I have shared your feedback with my team and it has made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Kindest regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IngridHB wrote a review Aug 2022
1 contribution
From Steve's truly 'Londoner' welcome at the front entrance of this wonderful establishment - and (currently) my favourite in the Red Carnations Hotel Group - I know why it was worth returning to such a family-oriented Home from Home. I'm very grateful that you made my return stay extra special and gave my Mother a wonderful time full of memories she will talk about for years to come. Thank you Emma (Front Desk), John (Concierge), Grant, Paolo, Donna (Restaurant), Heather and Lilu (Bar) and the great Bobby (Maintenance). They all helped to make my stay fantastic. I'm looking forward to returning again soon.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Deluxe King Rooms give you a view over Kensington Park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 22 Aug 2022
Dear IngridHB29 Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. Rest assured, I will pass on your kind words to all the members of staff you have mentioned. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David M wrote a review Aug 2022
22 contributions1 helpful vote
The Milestone is our hotel of choice when visiting London. The staff and the service they provide are outstanding and we are on a first name basis with most everyone we interact with: Zdravko, Zen, Steve, Tim, Lillo, Angelo, Leo, Renato, Yulia, Claire, and Heather. The food and bar service are excellent, the rooms are comfortable and well appointed. We love staying at the Milestone.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Visit the Staples bar for one of the coolest and intimate bars with outstanding cocktails. Angelo...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 21 Aug 2022
Dear David M, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. Rest assured, I will pass on your kind words to all the members of staff you have mentioned. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$443 - US$739 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
56
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Frequently Asked Questions about The Milestone Hotel and Residences
Which popular attractions are close to The Milestone Hotel and Residences?
Nearby attractions include Kensington (0.3 km), Kensington High Street (0.4 km), and Kensington Palace (0.3 km).
What are some of the property amenities at The Milestone Hotel and Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Milestone Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Milestone Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Milestone Hotel and Residences?
Yes, parking is available to guests.
What are some restaurants close to The Milestone Hotel and Residences?
Conveniently located restaurants include Launceston Place, Publiq., and Memories of India Kensington.
Are there opportunities to exercise at The Milestone Hotel and Residences?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Milestone Hotel and Residences have airport transportation?
Yes, The Milestone Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Milestone Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Milestone Hotel and Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Milestone Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.