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The Milestone Hotel and Residences

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Traveller (1256)
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About

#5 of 1,130 hotels in London
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Silver level
Discover old world charm, beautiful rich furnishings, exquisite original arts, outstanding cuisine and an experienced and passionate team. This elegant historic hotel is perfectly located opposite Kensington Palace and Gardens, and close to the Royal Albert Hall. Discover Stable’s Bar and the ‘Smoking Old Fashioned’, afternoon tea in the Park Lounge or dine in Cheneston’s or The Oratory, the original chapel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, French, Russian, Spanish and 6 more
Hotel links
Special Price:Save 15% when you book now and pre-pay
2,833Reviews42Q+A100Room tips
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Andy wrote a review 18 Apr
Darlington, United Kingdom13 contributions
Having booked to see a show at the Royal Albert Hall I looked for somewhere to stay as we would be travelling some distance. I also wanted somewhere that was dog friendly. A Google search and I found the Milestone Hotel. We have never stayed here before and yes it was more than I would normally pay for accommodation. Upon arrival we were met by Steve, who is a fantastic ambassador for the hotel, he arranged for our car to be taken to the parking and was so helpful when we were looking for parts of London to visit later. The reception desk was efficient, and we were shown to our room, Barney our dog was shown as much attention as we were, it was all very positive. The room was excellent and not the usual dog friendly one we have had at other hotels, everything was catered for. A nice little treat, a homemade biscuits were left for us in the room. We were looking for somewhere to eat prior to the show and decided to try the Milestone hotels own restaurant as it had a pre theatre dinner menu. So glad we did, Barney was able to sit with us and I had the steak, which was a really good choice. I was in New York in January and was recommended to eat steak at the Smith and Wollensky steak house restaurant, the steak I had in the Milestone was on par, if not slightly better in my opinion . Barney had the sausage and Mash, which he loved. The staff were excellent, took an interest in what we were doing and service was exceptional. After dinner we walked to the Royal Albert Hall, which was around a fifteen minute walk it really is so convenient We slept really well in the room, no issues, it had been set out for us whilst we were at dinner. Upon our return we were greated by the night staff at the door. Next morning we went down to the small pool and sauna and then chose to eat breakfast in the hotel, there is a fantastic choice and again the service was excellent. The checkout time was midday, which allowed is to drop back into the city to do some touristy stuff, before heading off. A time was arranged for our car to be brought back to the front of the hotel and we had a coffee with some home-made biscuits in the lounge whilst waiting. We enjoyed our stay in the Milestone, and yes if you want great service, with personable staff and lovely food then this is the place to come. Hopefully we will come back to stay again when we visit London again. Worth the cost, definitely.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded yesterday
Dear Andy, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LJRD93 wrote a review Aug 2023
Waco, Texas17 contributions10 helpful votes
+1
Hotel's Favourite
My husband and I had the pleasure of staying at the lovely Milestone Hotel, July 23rd-26th, 2023. It more than exceeded our expectations! Prior to arriving in London, my husband had been in Liverpool with friends for The Open and I had been in The Lake District with friends. We planned to meet in London for a few days before returning home. My train on July 23rd was cancelled due to flooding on the tracks which led to a very long day of transfers by taxi from one train station to the next. I finally made it to Euston Station on the evening of July 23rd. When I arrived by taxi to The Milestone, I was greeted by the lovely receptionist who told me we had been upgraded to The Hermes Suite - this was music to my ears, especially after the trying day of travel. My husband was waiting for me in our gorgeous suite, along with a lovely bottle of champagne, fruit, and cheese. We immediately ordered room service, which was delicious. After dinner in our room, I indulged with a good long bath in the stunning marble soaking tub!! What started out being a rather stressful day ended with luxury and relaxation - just what I needed! Our remaining days in London and at The Milestone were wonderful. Breakfast each morning was delicious, and the staff were fabulous! Our trip ended with a very early morning transfer to Heathrow provided by the hotel - we were given morning coffee and a box of delicious fresh baked pastries to take in the car!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 15 Aug 2023
Dear LJRD93, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team, I know they will be delighted to hear that your stressful journey prior to your arrival ended in relaxation. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nigel S wrote a review 11 Apr
3 contributions
So, post Covid we are experiencing appalling customer service & it appears to have disappeared from most 'service industries' training manuals? Not at The Milestone Hotel...customer service is OUTSTANDING. FAB-U-LOUS darling...thank you to all the staff for their hospitality! (There are not enough superlative to describe how excellent this hotel is.)
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Nigel S, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Globetrekker1977 wrote a review 9 Apr
Livonia, Michigan2 contributions
My wife and I had the opportunity to enjoy a wonderful stay at the Milestone whilst in London recently. The entire team there was most welcoming from beginning to end and no detail was left untouched. They anticipated our needs before we even had to ask. Tim, the doorman, was exceptionally helpful in making recommendations for dinner, away from the mainstays. We will undoubtedly stay here again when returning to London!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Globetrekker1977, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katharina H wrote a review 8 Apr
Milan, Italy1 contribution
The hotel's own description on its website is completely accurate in every aspect. It offers a sumptuous accommodation, unsurpassed service, genuine hospitality and first-class food. Particularly mentionable is the extremely warm, attentive and passionate staff. We will definitely come back again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Katharina H, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Your lovely notes have made us all smile this morning! We hope very much to welcome you back to The Milestone Hotel in the near future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie wrote a review 8 Apr
Hereford, United Kingdom18 contributions14 helpful votes
Visited and stayed for two nights at this beautiful hotel. From the moment my husband and I walked in we were made to feel extremely welcome. The entire hotel was immaculate, staff so very friendly and welcoming, lovely cosy and relaxed atmosphere throughout. Nothing was too much bother. I loved the little touches of fresh cookies waiting in our room and the candlelit bathroom on our return from an evening out. Very thoughtful. Our room was beautiful, with beds being super comfortable and housekeeping impeccable. Breakfast was also absolutely delicious, and a perfect way to start your day. Plenty of choice (including full vegan options). Cocktails are a must in the bar and the perfect way to finish your evening. Excellently located within a 10 minute stroll to the Royal Albert Hall and Kensington Palace, with tube stations being within a few minutes walk also. In fact, there was literally nothing we could fault …. Just the mini break my husband and I needed.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Perfectly for Royal Albert Hall & Kensington Palace. Tube stations within a few minutes walk. NCP...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Julie, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michele M wrote a review 6 Apr
10 contributions2 helpful votes
It's the third time I come to my "London home", every time I come to London. It's a fantastic "old time" Hotel, no tourist buses in and out everytime, no confusion, very clean , top services and a very professional staff. Highly reccomended if you want to taste the "Old English Style". Michele
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Highly Suggested
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Michele M, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cruiser53631726932 wrote a review 5 Apr
1 contribution
the staff are so, so kind and helpful. the shower and bath were luxurious, and the robes and towels were soft. we got room service several times and it was always prompt and delicious. the restaurant and bar were also great. an amazing experience all around. i cannot speak highly enough of the staff.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 1 week ago
Dear Cruiser53631726932 Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jgorenmd wrote a review 2 Apr
6 contributions
We absolutely loved this hotel! We stayed in one of the residences and it was extremely comfortable. We had two bedrooms, a living room and small kitchenette which for Europe was very spacious. The bathrooms were modern and clean and the staff was extremely friendly. The only drawback is that to do many of the tourist activities you need to travel a bit by Tube/underground. I enjoyed being a little removed from the hustle and bustle but makes it more difficult if you want to relax at your hotel in between activities.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear Jgorenmd, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in London with us at The Milestone Hotel. I will pass on your kind words to the team. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future. Warm regards, Andrew Pike General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LymmLife wrote a review Mar 2024
Lymm, United Kingdom421 contributions319 helpful votes
This is by far my favourite hotel in London. I'd like to start by saying that every member of staff is so friendly and helpful and can not do enough for you during your stay. We had a very welcoming arrival and was shown to our room. The room was amazing, and the bed was super comfy. All of the little touches they provide are unbelievably special. I can't thank them all enough for making our stay in room 302 truly wonderful.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrew Pike, General Manager at The Milestone Hotel and Residences
Responded 2 weeks ago
Dear LJRD93, Thank you for taking the time to share your review following your recent stay at The Milestone Hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team this afternoon and it made us all very proud! It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. Warm regards, Andrew Pike General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$697 - S$1,196 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
56
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE MILESTONE HOTEL AND RESIDENCES: UPDATED 2024 Reviews, Price Comparison and 1,808 Photos (London, England) - Tripadvisor

Frequently Asked Questions about The Milestone Hotel and Residences
Which popular attractions are close to The Milestone Hotel and Residences?
Nearby attractions include Kensington (0.3 km), Rutland Outdoor Pursuits (0.4 km), and Kensington High Street (0.4 km).
What are some of the property amenities at The Milestone Hotel and Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Milestone Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Milestone Hotel and Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Milestone Hotel and Residences?
Yes, valet parking is available to guests.
What are some restaurants close to The Milestone Hotel and Residences?
Conveniently located restaurants include La Fortuna Italian Restaurant, Launceston Place, and Memories of India Kensington.
Are there opportunities to exercise at The Milestone Hotel and Residences?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Milestone Hotel and Residences have airport transportation?
Yes, The Milestone Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Milestone Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Milestone Hotel and Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Milestone Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.