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The Milestone Hotel

Travellers' Choice award winner
#2 of 1,088 Hotels in London
GreenLeadersSilver level
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The Milestone Hotel
The Milestone Hotel
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1,797 Reviews from our TripAdvisor Community

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Showing 1,599: English reviews
Stockholm
Reviewed 11 August 2014

The Milestone is a unique experience in itself. The staff has an acute attention to your needs which makes you feel wellcome and at home. From the moment you arrive to when you leave you have everything is within reach. We stayed for three nights and enjoyed every second of them. Details like extra thick glass in the rooms to...

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Helpful?
3Thank Alexander N
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your review following your recent stay with us at The Milestone Hotel. I was delighted to read that you enjoyed listening to our pianist and found our Concierge desk to be helpful. I was also really glad that you enjoyed all of the other aspects of your stay with us. I have...

Shannon, Ireland
Reviewed 10 August 2014 via mobile

We had afternoon tea at the Milestone last year & it was suburb. This year we tried a different hotel for tea & while it was nice, it lacked the sophistication & special touches the Milestone offer. So, we went back to the Milestone for tea again this year. The staff are all very welcoming & friendly. They were helpful...

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2Thank tRvlChic7
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was delighted that, once again, you and your family enjoyed your afternoon tea with us at The Milestone Hotel. Many thanks for taking the time to write your kind words which I have passed on to the team here at the hotel. We all look forward to welocoming you once again in the near future. Many thanks, Andrew Pike...

Reviewed 9 August 2014

My husband and I stayed at the Milestone for 10 days in late July 2014, our third visit. The Milestone is simply the best hotel in London. Outstanding service, friendly and knowledgeable staff, the concierge team was outstanding, fast and very capable. Be sure to take advantage of the various services offered, including the drivers, like Colin, who took us...

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3Thank Teresa A
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thanks you for taking the time to leave your kind words following your recent stay at The Milestone Hotel. I was really glad that you enjoyed your suite and the service you received especially upon arrival from Manny and Joshua. I have passed on your feedback to them and the rest of the team. I really do hope that we...

Chicago, Illinois
Reviewed 9 August 2014

We just returned home from an 8 day trip to London where my husband and two teen sons stayed at The Milestone Hotel. From the time of my reservation inquiry through our departure, we could not have asked for a better experience. The reservation and front desk staff responded to all my communications in a prompt and courteous manner, and...

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1Thank eayle1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave yor kind words following your families recent stay with us at The Milestone Hotel. I was so happy that you all enjoyed the service and facilities we provided you with. It was our pleasure to organise a birthday cake for your son and we do hope that you will be able to...

Derbyshire
Reviewed 8 August 2014

I've lost count of the number of times we have stayed here. And it's always a total delight. The rooms are comfy and stylish. The public areas of the hotel are welcoming and invite you to linger. The staff are all, and I mean all, polite, friendly, attentive and excellent at what they do. I can recommend the spicey Bloody...

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1Thank MrsACJ
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so much for, once again, leaving your kind words following your stay at The Milestone Hotel. I was delighted that once again we met your expectations and that you enjoyed your return stay with us. We all look forward to your next visit and i have passed on your kind words to my team. Many thanks, Andrew Pike...

Reviewed 5 August 2014

As a frequent traveller to London, I've stayed in numerous hotels - from low budget to supposedly luxury. I actually booked the Milestone almost by mistake, as I'd left it too late and couldn't find anywhere else nearby. From the moment I arrived I was absolutely blown away - by the service and the quality of the entire place. It's...

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4Thank L3749TPandrewb
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so glad to read your review following your chance stay with us at The Milestone Hotel. Our aim is to ensure we only deliver the best service and facilities to our guests so was pleased that we met your expecations. I do hope that you and your wife will join us again in the near future. My kindest...

Orlando, Florida
Reviewed 4 August 2014

This Hotel was amazing!! It's a boutique hotel, so remember that when you visit. You wont get a commercial hotel feel at all. Everything is vintage to the hotels history, and the coolest thing is that all the rooms are decorated differently. We stayed in the Kensington Garden Suite, which had a living room downstairs with a very comfortable pull...

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4Thank Janiece A
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your kind feedback following your recent stay with us. I was so happy to read that you enjoyed your stay in The Kensington Garden Suite which as you wrote does have stunning views over Kensington Gardens. Our aim is to always try our very hardest to treat our guests like royalty and...

Reviewed 3 August 2014 via mobile

Probably one of the best hotels in the word. We go here whenever we get the chance to go to London. Awesome location, exceptional service. Absolutely perfect in every regards. We are looking forward to our next visit there. We can absolutely recommend this great hotel.

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3Thank Mick P
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your fantastic review. It is always great to see a review from one of our regular guests. Crating that home away from home feeling is very important to each and every one of us so to see we consistently deliver is very satisfying. We look forward to your next visit Kindest regards Geoffrey Wild Deputy...

Marbella, Spain
Reviewed 2 August 2014

Number one on TripAdvisor and you can see why. Very warm, friendly welcome. Cosy rooms, great bars. Only issue is location. Great for sightseeing or shopping but if you want the west end you end up spending a fortune on taxis but overall a very very pleasant stay.

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Thank Luxurytravelmanuk
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your feedback following your recent stay with us at The Milestone Hotel. I was delighted that you enjoyed your stay with us and do hope that you will return to see us again in the near future. Kind regards, Andrew Pike General Manager

Flintshire, United Kingdom
Reviewed 1 August 2014

The Milestone is a beautiful hotel in a delightful part of London. The facilities were truly excellent and the staff could not have been more helpful or courteous. A hotel to revisit without doubt and I will not hesitate in returning.

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Thank cheryll o
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for reviewing the Milestone Hotel. We are delighted to read that you enjoyed all our facilities we have on offer at the hotel. We believe that our service is what truly sets us apart from our competitors and reading your great comments just enforces our belief. I am happy to read that you would revisit us...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $487 - $1,205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Reservation Options:
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Hotel Style:
#1 Spa Hotel in London
#2 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#16 Green Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
34 questions
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Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 105 was pretty nice.”
 of 5 bubbles mbpman, 18 Feb 2017 | Read review
“We stayed in one of the apartments, which is very private”
 of 5 bubbles sherrysingh2017, 9 Feb 2017 | Read review
“Ask for a room with a view of Kensington Park”
 of 5 bubbles mcschillers, 9 Feb 2017 | Read review
“The best view is on the side of the hotel that overlooks the park.”
 of 5 bubbles jcY3448AA, 1 Feb 2017 | Read review
“Safari suite was quiet and lovely view of Kensington Palace”
 of 5 bubbles VanessaL853, 28 Jan 2017 | Read review
5 of 5