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Hilton London Olympia

2,728 reviews
#690 of 1,077 Hotels in London
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Traveller (497)
Room & Suite (190)
Dining (34)
Overview
  • Excellent14%
  • Very good34%
  • Average29%
  • Poor14%
  • Terrible9%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from Hilton London Olympia
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,728)Write a Review
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331 - 335 of 2,369 reviews
Reviewed 29 March 2017

Checked in yesterday, this took a good 15 minutes as the Receptionist could not find our last minute.com booking which was made 4 days prior. Finally found the booking and proceeded to check in at the end she asked if I would like Wi-fi in...More

Thank Lyn22Coventry
Response from BarbaraMatheson, General Manager at Hilton London OlympiaResponded 4 April 2017

Dear Lyn22Coventry, Thank you for sharing your feedback with us. We do apologise both for the delay to your check in as well as the disruptions you received from our housekeeping team and can assure you this will be addressed with the housekeeping team. We...More

Reviewed 28 March 2017

This was an absolutely terrible exeperience. The customer service was atrocious. We were treated extremely poorly as a result of our age. We paid extra to be in an executive suite, then were told we did not receive any of the special perks that came...More

Review collected in partnership with Hilton Hotels & Resorts
4  Thank clairecC2707WG
Response from BarbaraMatheson, General Manager at Hilton London OlympiaResponded 4 April 2017

Dear clairecC2707WG, We are extremely sorry to hear of your experience. Please allow us to assure you this is certainly not reflective our usual high standards of customer service and would not like any of guest to feel not valued. We will address your feedback...More

Reviewed 26 March 2017

Room was smelling Wet bathroom with leak Cleaning staff noise at 630am outside room No toiletries after cleaning Moved room to torn bedsheets Staff couldn't careless No upgrade Numerous issues to resolve which took my timeMore

Review collected in partnership with Hilton Hotels & Resorts
3  Thank Robert T
Response from BarbaraMatheson, General Manager at Hilton London OlympiaResponded 4 April 2017

Dear Robert T, We are sincerely sorry to hear you was left disappointed with your stay and the experience you encountered. Please be assured this is not our usual high standards and your comments have been immediately shared with the management team here to ensure...More

Reviewed 26 March 2017

We were pleased with the location. Really near to Olympia which we were visiting. Arrived Friday night, no issues parking in their car park or checking in. Staff efficient. Ate in their restaurant and again good food and service. The thing which let it down...More

3  Thank karen w
Response from BarbaraMatheson, General Manager at Hilton London OlympiaResponded 4 April 2017

Good afternoon karen w, Thank you for your review. We are pleased our location met with the requirements of your visit to London and our team were on hand to welcome and assist you, though we are sorry to hear you had a disrupted sleep....More

Reviewed 23 March 2017

Generally very good experience with very helpful and pleasant staff. All amenities including room and service working and as expected. Restaurant very good, with quality food and staff. Location is also excellent and just a short walking distance to Kensington station.

Review collected in partnership with Hilton Hotels & Resorts
Thank 419anasj
Response from BarbaraMatheson, General Manager at Hilton London OlympiaResponded 4 April 2017

Dear 419anasj, We are delighted you enjoyed a comfortable stay and thank you for your time in sharing your feedback and kind comments on our team. We do hope to see you again soon. Best Regards, Barbara Matheson

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Traveller (497)
Room & Suite (190)
Dining (34)
Pool & Beach (1)
Hotel & Grounds (313)
Bathroom (72)
Business Centre & Event Rooms (10)
About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$115 - US$434 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#380 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$434 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#380 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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