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Park Grand London Kensington

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#188 of 1,078 Hotels in London
Certificate of Excellence
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1,729 Reviews from our TripAdvisor Community

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Showing 1,470: English reviews
Hawkhurst, United Kingdom
Reviewed yesterday NEW

The staff were unhelpful, bordering rude. The room smelled of a pungent rubber (I was told from the carpet glue) but they didn't change our room. We were advised to sleep with the windows wide open - Great! They offered us free breakfast as there was a problem with the booking, in that Booking.com had not sent through the request....

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Helpful?
Thank alikilby
Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Facade of hotel was Victorian styled but the rooms were modern and newly renovated especially the bathroom fittings. But the rooms didn't come with bedroom slippers and feet felt cold on tiled bathroom floor!

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Thank SharonWongTan
Easington, United Kingdom
Reviewed 2 days ago NEW

We arrived Thursday 1st June and there was a queue for reception. I was told by a young lady on reception "sit down sir", which I ignored so not a good start. However, after a poor initial introduction, when we eventually got to our room it was small but had everything we needed. It was clean, nicely decorated a nice...

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Thank fitandoverfifty
Lincolnshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

Overall we have had a good 3 night stay here, it's a lovely hotel, friendly staff and good location, only a few things to complain about, the first one being when we arrived late on the Friday night when checking in we were told we had been upgraded to a bigger room, at first I was over the moon but...

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Thank ashleybP1453LE
Jerusalem, Israel
Reviewed 3 days ago NEW

It is a good hotel, clean and comfortable. The superior room is little bit small. The breakfast is good. Near the metro station. Many restaurants around. I would personally recommended Zizzi which is 5 minutes away

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Thank David D
suffolk, England
Reviewed 4 days ago NEW

Superb stay at this hotel for 3 night theatre trip etc. Staff were 1st class,as were the rooms & the breakfast. Apart from not being asked or receiving my promised daily newspaper (how petty am I ) the whole stay was almost faultless. Would definately stay here again & also recommend to anyone looking for a top class hotel in...

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Thank Alan G
Northamptonshire, United Kingdom
Reviewed 5 days ago NEW

My partner and I stayed here for 2 nights this week, we had a very good experience at this hotel. The rooms very clean, the staff very nice and helpful. We would stay here again. The underground was a 5 minute walk from the hotel, most convenient.

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Helpful?
Thank flash19522016
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear flash19522016, Thank you for sharing your 5 star review of your recent stay with us at Park Grand Kensington. I am delighted that you highlight our fantastic location, found the rooms well appointed and the team to be both friendly and helpful. We hope to have the pleasure of welcoming you back again on your next visit to London....

Aberdeen, United Kingdom
Reviewed 5 days ago NEWvia mobile

Hotel is clean and tidy, decent sized rooms for myself and my partner. Staff were welcoming and friendly and the hotel itself appeared well kept. The area is really decent and right next to earls court station which is really handy for underground access. In the other direction it's not far walk to Hyde park which was great for access...

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Helpful?
Thank ranfordk2016
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear CurlieAl, Thank you for sharing your feedback of your experience with us at Park Grand Kensington. It is wonderful to read your kind comments highlighting our attentive team and our fantastic location, I am delighted that you found it convenient for access to winter wonderland whilst in London. I am thrilled that you receommend us to stay and we...

Northampton, United Kingdom
Reviewed 6 days ago NEW

My partner and I stayed for 2 nights at this lovely hotel, the staff were extremely friendly, the rooms very nice, spoltlessly clean. Great location too. We will definitely stay at this hotel next time we are in London.

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Helpful?
Thank alanmK273TB
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear alanmK273TB, Thank you for sharing your kind words and wonderful review on your recent Park Grand Kensington experience. It is a pleasure to read your kind words on our welcoming and attentive team and that you were impressed with our well appointed rooms. Indeed our location is perfect and quiet to stay. I do hope to welcome you back...

Clonmel, Ireland
Reviewed 6 days ago NEW

We were a party of 3 people and everyone was satisfied with the overall standard of care received and service provided to us during our stay. Hotel was clean, comfortable and convenient to restaurants for eating our at night - we did not use the Hotels restaurant at night.

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Helpful?
Thank G H
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Wow!! Thank you G H for sharing such a wonderful review of your Park Grand Kensington experience! It is a pleasure to read your kind words on our welcoming and attentive team and that you found the location to be perfect with restaurants nearby. We hope to see you again very soon. Best regards, Arpan Ghosh Front Office Manager

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $165 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Hotel Style:
#110 Business Hotel in London
#145 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Park Grand London Kensington staff and other travellers.
50 questions
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Manchester, United Kingdom
3 months ago
Hong Kong, China
4 months ago

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Questions? Get answers from Park Grand London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is little small”
 of 5 bubbles daviddO2382CC, 3 Dec 2016 | Read review
“We were 509 & room was good size & being on top floor nice & quiet”
 of 5 bubbles alang_12, 2 Dec 2016 | Read review
“Insist on having a room incorporating that modern invention – the window!”
 of 5 bubbles ClimbingOut, 26 Nov 2016 | Read review
“Good size. Coffee & tea facilities. ”
 of 5 bubbles kitleel, 22 Nov 2016 | Read review
“Request a club room as quieter as on the top floor. You get Elemis products, slippers and robes.”
 of 5 bubbles charlton246, 22 Nov 2016 | Read review
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