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Park Grand London Kensington

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#191 of 1,078 Hotels in London
Certificate of Excellence
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Park Grand London Kensington
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1,732 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Egham
Reviewed yesterday NEWvia mobile

It was our anniversary and we had previously been to this hotel so we decided to go again , the bed was set up with love hearts and roses perfect touch , it's awesome for staying in London with easy access to all over central , the rooms are perfectly modern and clean which is what you need on a...

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Thank Luka52
Reviewed yesterday NEWvia mobile

Stayed for 2 nights with my partner. We were on the ground floor and there was little noise heard from outside. Very impressed with the room- large comfy bed, well furnished, complimentary tea/coffee, double head shower. Staff were friendly and attentive. Buffet breakfast included was nice, plenty on offer. Ideally situated 5 minute walk from Earl's court tube station. Booked...

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Thank Alice P
Reviewed 2 days ago NEWvia mobile

A special thankyou to DAVE, MARIO and ARJUN for giving us such a warm welcome after a long journey. Excellent customer care services and very friendly I was very pleased with there service and warm and hospitable personalities. We are loyal to park grand and credit goes to the lovley team especially the 3 gentleman mentioned above. Thankyou guys. :)

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Helpful?
Thank jimishah
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear jimishah, Thank you very much for taking the time to post your review. I'll be sure to pass on your comments to all the staff. As always please do let us know if we can be of any further help. Kind Regards, Clayton Clayton Caredda House Manager Park Grand London Kensington, London Premier Kensington 33-37 Hogarth Road London SW5...

Hawkhurst, United Kingdom
Reviewed 2 days ago NEW

The staff were unhelpful, bordering rude. The room smelled of a pungent rubber (I was told from the carpet glue) but they didn't change our room. We were advised to sleep with the windows wide open - Great! They offered us free breakfast as there was a problem with the booking, in that Booking.com had not sent through the request....

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Thank alikilby
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

Facade of hotel was Victorian styled but the rooms were modern and newly renovated especially the bathroom fittings. But the rooms didn't come with bedroom slippers and feet felt cold on tiled bathroom floor!

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Helpful?
Thank SharonWongTan
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear SharonWongTan, Thank you for posting your review, I'm so glad that you had enjoyed your stay with us. Next time please do let us know if you would like slippers as we could have certainly arranged this for you. We also have under floor heating in our bathrooms to help with those cold mornings. Many Thanks Clayton Clayton Caredda...

Easington, United Kingdom
Reviewed 3 days ago NEW

We arrived Thursday 1st June and there was a queue for reception. I was told by a young lady on reception "sit down sir", which I ignored so not a good start. However, after a poor initial introduction, when we eventually got to our room it was small but had everything we needed. It was clean, nicely decorated a nice...

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Helpful?
Thank fitandoverfifty
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear fitandoverfifty, Thank you for your review, and I'm sorry that we got off to a rocky start. I'll pass on your comments to Nick who I'm sure will be delighted to know that he made such an impression on your stay. Do let us know if we can be of any further help. Many Thanks Clayton Clayton Caredda House...

Lincolnshire, United Kingdom
Reviewed 3 days ago NEWvia mobile

Overall we have had a good 3 night stay here, it's a lovely hotel, friendly staff and good location, only a few things to complain about, the first one being when we arrived late on the Friday night when checking in we were told we had been upgraded to a bigger room, at first I was over the moon but...

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Helpful?
Thank ashleybP1453LE
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear ashleybP1453LE, Thank you for posting your review. I'm very sorry for the little issues that you had experienced and of course grateful that you would recommend us to others. We of course look forward to welcoming you back so please do let us know if we can assist you in arranging this. Kind Regards, Clayton Clayton Caredda House Manager...

Jerusalem, Israel
Reviewed 4 days ago NEW

It is a good hotel, clean and comfortable. The superior room is little bit small. The breakfast is good. Near the metro station. Many restaurants around. I would personally recommended Zizzi which is 5 minutes away

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Thank David D
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear David D, Thank you for your review, and of course please do let us know if we can be of any further help. With Kind Regards, Clayton Clayton Caredda House Manager Park Grand London Kensington, London Premier Kensington

suffolk, England
Reviewed 5 days ago NEW

Superb stay at this hotel for 3 night theatre trip etc. Staff were 1st class,as were the rooms & the breakfast. Apart from not being asked or receiving my promised daily newspaper (how petty am I ) the whole stay was almost faultless. Would definately stay here again & also recommend to anyone looking for a top class hotel in...

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Thank Alan G
ClaytonCaredda, Manager at Park Grand London Kensington, responded to this review

Dear Alan G, Thank you for your "Superb" review!! I'm sorry that we missed your daily newspaper, next time you stay we will definitely have this delivered to you. Thank you again for recommending us to future travellers. We look forward to welcoming you back. Many Thanks Clayton Clayton Caredda House Manager Park Grand London Kensington, London Premier Kensington

Northamptonshire, United Kingdom
Reviewed 6 days ago NEW

My partner and I stayed here for 2 nights this week, we had a very good experience at this hotel. The rooms very clean, the staff very nice and helpful. We would stay here again. The underground was a 5 minute walk from the hotel, most convenient.

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Helpful?
Thank flash19522016
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear flash19522016, Thank you for sharing your 5 star review of your recent stay with us at Park Grand Kensington. I am delighted that you highlight our fantastic location, found the rooms well appointed and the team to be both friendly and helpful. We hope to have the pleasure of welcoming you back again on your next visit to London....

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $165 - $995 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Hotel Style:
#110 Business Hotel in London
#146 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Park Grand London Kensington staff and other travellers.
50 questions
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Manchester, United Kingdom
3 months ago
Hong Kong, China
4 months ago

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Questions? Get answers from Park Grand London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room is little small”
 of 5 bubbles daviddO2382CC, 3 Dec 2016 | Read review
“We were 509 & room was good size & being on top floor nice & quiet”
 of 5 bubbles alang_12, 2 Dec 2016 | Read review
“Insist on having a room incorporating that modern invention – the window!”
 of 5 bubbles ClimbingOut, 26 Nov 2016 | Read review
“Good size. Coffee & tea facilities. ”
 of 5 bubbles kitleel, 22 Nov 2016 | Read review
“Request a club room as quieter as on the top floor. You get Elemis products, slippers and robes.”
 of 5 bubbles charlton246, 22 Nov 2016 | Read review
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