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Sydney House

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#234 of 1,087 Hotels in London
Certificate of Excellence
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Sydney House
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419 Reviews from our TripAdvisor Community

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Showing 382: English reviews
Reviewed 2 weeks ago via mobile

Stayed for only one night. Staff was pleasant but very poor heating system kept me freezing. Place was very noisy for unknown reason. Definitely not adequate value for price. Quite frankly for over 200 you can find much nicer hotels around.

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Helpful?
Thank TrickyGuitarist86
SydneyHouseChelsea, Manager at Sydney House, responded to this review

Dear TrickyGuitarist86, Thank you for taking the time to post a review following your stay at Sydney House. The heating is controlled from within each room, so I can only think that yours was either not turned on or not at a sufficient level for your requirements. We would have been happy to help you with this or provided additional...

essex
Reviewed 2 weeks ago

Very clean tidy comfy bed, room service really good shower not bad, not the most powerful but at least it was hot. Good central location to London Harrods etc. I would stay again felt very safe they have 24 hour security.

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Helpful?
Thank cranberry062
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Cranberry062, Thank you for taking the time to write your recent review. We are delighted that you found the service to be really good, the room clean and comfortable. We are also very pleased that you enjoyed the location of Sydney House Chelsea. We look forward to seeing you again in the future. Kind regards Front Desk

Stafford
Reviewed 4 weeks ago

This was my second visit to Sydney House. It is a perfectly situated hotel that makes you feel at home. Staff are attentive and friendly and nothing is too much trouble. It is small and intimate but provided everything we could need. I love it!

Review collected in partnership with this hotel
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Helpful?
Thank janesB5389ZI
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear JanesB5389ZI, Thank you very much for taking the time to make public such a nice review in regards with your stay at the Sydney House Chelsea Hotel. 'Home away from home' is one of our target and we are truly pleased to learn that we achieved so. On behalf of the entire team receive our appreciation for your kind...

London, United Kingdom
Reviewed 5 weeks ago via mobile

Value for money with the perfect customer service. Friendly welcome and nice warm room! Nice shower with nice ammenities and a comfy bed. Free wifi too! Bit slow but its free so no complaints! Will definately return

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Helpful?
Thank frazzled85
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Frazzled85, Thank you for taking the time to write a review on our hotel. We are delighted that you found the service to be very good and that your stay was comfortable. Thank you for choosing us and we hope to welcome you back very soon. Best regards Front Desk

Jerusalem, Israel
Reviewed 16 January 2017 via mobile

Our room was freezing! Tiny weeny lift Our room flooded with light at night from the street downstairs There was building going on with a lot of noise Lovely staff Wonderful shower Nice bed And yet.... Wouldnt go there next time!!!

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Helpful?
Thank Nonie20
SydneyHouseChelsea, Manager at Sydney House, responded to this review

Dear Nonie20, Thank you for taking the time to share your feedback, I am pleased to read that you found the staff to be lovely, the shower to be wonderful and the bed nice, but very sorry that you did not enjoy your stay overall, despite the complimentary upgrade for your granddaughter and the half price upgrade for yourself. There...

United Arab Emirates
Reviewed 8 January 2017

I am happy that I found a place that matched my need and expectations, loved the room and all my stay details, close to two maid road walking distant, kings road ,Cromwell road museums and south Kensington underground, I felt home and secure love it

Review collected in partnership with this hotel
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Helpful?
Thank Halaalmarri
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Halaalmarri, Thank you so much for taking the time to write a review and for your kind comments. We are very happy to hear that you enjoyed the location and that you found the hotel to be like home.We are also very pleased that you enjoyed the atmosphere of Sydney House Chelsea. We look forward to seeing you again...

Arlington Heights, Illinois
Reviewed 1 January 2017

The Sydney House is in a good location from the Tube. The staff is friendly and helpful. The breakfasts were satisfying and filling. There were hot drinks and fruit available during the day and into the evening. The room was small but adequate and comfortable.

Review collected in partnership with this hotel
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Helpful?
Thank jeanciesil
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Jeanciesil, Thank you so much for taking the time to write a review and for your kind comments. We are very happy to hear that you enjoyed the location and that you found the breakfast to be satisfying and filing. We are also very pleased that you enjoyed the atmosphere of Sydney House Chelsea. We look forward to seeing...

Norwich, United Kingdom
Reviewed 27 December 2016

We had an excellent stay,the room was on the small side but perfect.It had plenty of space for clothes and everything you could want.It had a pleasant balcony if the weather was kind you sit with your book or just drink in the atmosphere.The highlight was the breakfast,actually served piping hot with a lovely man called Francisco.

Review collected in partnership with this hotel
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Helpful?
Thank Rosemary1913
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Rosemary1913, Thank you for posting your review following your recent stay with us. We are delighted that you found the staff to be so helpful and the room with a balcony clean and comfortable. We are also pleased that you enjoyed the breakfast at Sydney House. Once again, many thanks for your feedback and we look forward to welcoming...

Community of Madrid, Spain
Reviewed 20 December 2016

We stayed at Sydney House for 3 nights - myself, my mother and my daughter. The staff were pleasant. The breakfast was great and the breakfast staff very helpful. On the most expensive night of our stay (we paid over 300GBP for this night!!!) we had no hot water at 8am the following morning. We called reception and were told...

Review collected in partnership with this hotel
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Helpful?
1Thank kurko2016
SydneyHouseChelsea, Manager at Sydney House, responded to this review

Dear Kurko16, Thank you for sharing your honest and balanced feedback on tripadvisor, I'm pleased that I have already had the opportunity to discuss with you via email the problems you encountered - please allow me to reiterate my sincere apologies that they were not fully dealt with at the time. We have since had the faulty boiler component replaced,...

Exeter, Devon
Reviewed 19 December 2016

Stayed here for 2 nights. Couldn't have been made more welcome. It feels like your own home. Room was very clean with a massive bed. A bit cold though. Very quiet. I ordered a room service meal which was brought promptly and was delicious. Breakfast is in a pleasant room in the basement and was excellent quality. There is a...

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Helpful?
Thank devonlady45
SydneyHouseChelsea, Front Desk at Sydney House, responded to this review

Dear Devonlady45, Thank you for taking time to write such a wonderful review. We are delighted that you found the bed to be very comfortable and the room very clean. Thank you again for your feedback and we do hope we will have the opportunity to welcome you back. Best regards, Front Desk

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Wealth courses through The King's Road, Chelsea's upmarket artery of West London life packed with shops, eateries and glitzy nightspots. For people-watching at its best and luxury retail therapy that's largely unrivalled, this area cannot be missed. But if this showy street starts to overwhelm or a moment of price tag shock sends you reeling, a quick detour down pretty much any of many King's Road veins will reveal a quieter side of Chelsea. Here the stately Royal Hospital hosts its world-famous flower show, and the Thames rolls along at a lazy pace, with leafy Battersea Park and its Peace Pagoda beckoning from across the river.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
Sydney House is a contemporary townhouse hotel, only a few minutes walk from King‘s road and Knightsbridge.Sitting in a quiet Chelsea street, the capital’s most fashionable shops and restaurants are on its doorstep.Sydney House is conveniently located for Westminster and the City of London. It has direct road and rail links for London’s’ airport and Eurostar terminals.Behind the exterior of a listed Georgian building, lies a 21st Century hotel. Each of the 21 bedrooms is dedicated to comfort, air conditioned throughout, goose down quilts and sleek, glass bathrooms. Individually designed, all rooms have discreet technology. DVDs, flat screen TVs, and WIFI are provided. Sydney house has a fully equipped boardroom, available for smaller meetings/receptions. 24-hour room service and “a la carte” breakfast make Sydney House Chelsea, a “Private home in the City”. ... more   less 

Additional Information about Sydney House

Address: 9-11 Sydney Street | Chelsea, London SW3 6PU, England
Region: United Kingdom > England > London > Chelsea
Price Range: $254 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sydney House 5*
Number of rooms: 21
Reservation Options:
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Also Known As:
Sydney House Hotel London
Sydney Hotel London
Hotel Style:
#131 Romantic Hotel in London
#168 Business Hotel in London
#175 Luxury Hotel in London
#298 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sydney House staff and other travellers.
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Whitchurch, United Kingdom

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Questions? Get answers from Sydney House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We was on the 1st floor and was fine”
 of 5 bubbles cranberry062, 1 Feb 2017 | Read review
“We were worried that our rooms were roadside but the double glazing and air conditioning removed our worries”
 of 5 bubbles AAWD67, 26 Oct 2016 | Read review
“Some of the rooms have a small balcony to sit on.”
 of 5 bubbles billyca67, 13 Aug 2016 | Read review
“The top room with its roof terrace”
 of 5 bubbles 301mh, 15 Jun 2016 | Read review
“Our room was on the street side and still quiet so presumable the rooms at the back would be more so.”
 of 5 bubbles AmandaOZ09, 30 Apr 2016 | Read review
5 of 5