Stayed here for a few nights before the pandemic and was impressed,so decided to come back. Still a very good hotel. Super friendly staff, very clean and modern rooms. Possibly the best hotel in Sussex Gardens. Will definitely be staying here again.
Executive room which was nice and roomy. Super friendly staff Breakfast was very good and set us up for the days sightseeing. Good location for visitor to London with tube just being around the corner.
Very noisy hotel in the morning. Slamming doors that wakes you up early and no sleep after that. And very expesive for a room of this size. Dissapointed with the stay and price. Will not recommned this for friends and familiy and others
It is really disheartening to see why the hotel management cannot understand importance of customer services. Or is it a case because your hotel is in central London and because your hotel is always possibly fully booked customer services really does not matter to you. Only good thing in your hotel was your receptionist from Goa in India. She was very helpful and smiling and welcoming. Worst part of your hotel is you switch off AC at night despite advertising as AC hotel. If you need more money to provide AC then charge more but stop lying to customers and charge them for aircon and then switch it off later in the night. Who gave you the right to mess up with customers sleep. Very bad ethics and thoroughly unprofessional service. Learn from some good branded hotels how they retain customers and why customers go back to same hotel — it’s all about good customer services. …
This was our 5th stay at the Delmere . They were as helpful as they always have been . The rooms are very well appointed, clean, and nice cool in the heat wave we going through with the air conditioning There’s help yourself tea and coffee in the hub lounge We will be returning soon . Thank you
It was nice to come back to great aircon after a 32 degree day and enjoy a complimentary chilled water and ice in their guest room. The only disappointing thing was that our room was not serviced (missed by the cleaner) the first day and the next day when it was serviced the sheet which had been dirtied was not changed. When I spoke to the receptionist she said that the cleaner was new. This led me to thinking, who is training and keeping an eye on the work of cleaners. The en suite was small but modern. Overall we enjoyed our stay here very much.
Booked for 2 nights..must say excellent value. Great location for Central London no need for public transport Rooms refurbished to high spec and very clean. Ideal for your needs. Highly recommend, this friendly value for money hotel!
Stayed here for 2 nights and was very impressed. Yes the rooms are small, but you expect that in central London...the rooms are really well designed, modern, comfortable and spotlessly clean. All the staff are really friendly, helpful and made us feel welcome. And I was really happy to get one of the hotel parking spaces outside for £15 per night. The reason we booked this hotel was the location...we were attending the Pearl Jam concert at Hyde Park and to have our hotel less than 10 minutes walk away was perfect. There's also plenty of bars, restaurants & shops within a few minutes walk and its very close to Paddington Station. This is a really great hotel for a short break in London that doesn't cost a fortune, highly recommended.
Stayed for 3 days and would definitely stay here again. Friendly staff, perfect location, comfy rooms. Would recommend this hotel. Five minutes from the train station, plenty of pubs around and places to get a good breakfast
Hotel is in a quiet location, five minutes walk from Paddington Station. Reception staff were so lovely and helpful. Room was small, generally clean but some rubbish under the bed. Bed was a little hard. Breakfast was continental, but with plenty of choice.