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The Chelsea Harbour Hotel

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Chelsea Harbour, London SW10 0XG England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!DISCOVER MILLENNIUM: 32% OFF ROOMS, 20% OFF DINING & FLEX CANCELLATION
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US$188
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Free cancellation until 08/05/22
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US$167
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (578)
Room & Suite (165)
Dining (72)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Chelsea Harbour Hotel
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#356 of 1,194 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Outdoor dining area
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbour View
Languages Spoken
English
Hotel links
Special Price:DISCOVER MILLENNIUM: 32% OFF ROOMS, 20% OFF DINING & FLEX CANCELLATION

Location

Full view
74Somewhat walkable
Grade: 74 out of 100
26Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
2355Reviews30Q+A100Room tips
Traveller rating
  • 1,566
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  • 163
  • 79
  • 79
Time of year
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Popular mentions
Richard S wrote a review Yesterday
1 contribution
We booked parking via 'Your parking space' at £15 for 24 hours in the Harbour car park, it was easy to locate and exits into the marina, just a short stroll to the front of the hotel. Check in was speedy and friendly (I did the pre check in online, but dupliated it again at the desk, so I wouldn't bother with the online check in next time). We took a look at the menu online (there aren't menu's in the room) and tried to call room service, after 15 mins we decided to go to the bar/restaurant. The staff in the restaurant were friendly, but the menu on the website is out of date (my 2 year old wanted chicken nuggets but had to settle for just chips as nuggets aren't on the new menu). Overall the room/suite is very nice, it could do with a once over from a handyman, for example (bathroom light switch has gaps around the edges, could be solved in about 2 mins with some grout / silicone). The previous guest decided we needed a 6am alarm call on the clock radio - lesson learned, next time we'll check it ourselves. The main TV wouldn't tune to many of the channels - didn't worry us as we took advantage of the 'cast' and were able to cast netflix from our iphones which we were pleased about. We didn't see a receptionist on check out, and nobody made an effort to thank us for visiting, we checked out online and headded off to the car park. The hotel is a great location for access to the thames river boat - we took the boat to the London attractions, then caught the train back, Even with some simple niggles (listed above) we were pleased with our visit and would be happy to return.
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Date of stay: December 2021
Value
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EZPZt wrote a review Jun 2021
Bramley, United Kingdom78 contributions22 helpful votes
Hotel's Favourite
Had a great time at The Chelsea Harbour Hotel. We stayed in the Kings Penthouse Suite. The room was lovely, large with a big balcony and some great views of the city. The staff we encountered at reception, in the restaurant and throughout our stay were all fantastic and helpful. A special mention to James who we first met in the bar during an evening drink and then in the morning at breakfast. He was extremely helpful and certainly a staff member you want to keep as he would easily fit in at any luxury hotel around the world. Will certainly return to this hotel next time I am staying in London.
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Date of stay: June 2021
Value
Service
Sleep Quality
1 Helpful vote
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Anton wrote a review Nov 2021
Edinburgh, United Kingdom5 contributions
I have spent the night here on the day of my wedding. We were welcomed with a great smile by the gentleman who did our check in. He was very polite and patient while I took ages trying to find my card. Later on my husband went to get us some hot drinks but we were pleasantly surprised when they knocked on the door with a beautiful plate of chocolates and two glasses of champagne. The room was gorgeous too. I really enjoyed my stay here
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Guest Reslations Manager, Other at The Chelsea Harbour Hotel
Responded 6 days ago
Dear AntonKrutikov2020. Thank you for the lovely review. We are glad that you enjoyed your stay with us.
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Ben C wrote a review Nov 2021
Hawkinge, United Kingdom3 contributions4 helpful votes
I booked a room (Chelsea King Suite) with breakfast on Sat 27 Nov 2021 for my wife and I to celebrate my wife’s 50th birthday at the Chelsea Harbour Hotel & Spa in Chelsea, London. After checking in to our room, we noted the room was very cold so turned on the aircon to full heat (30 degrees) before we visited the spa to find a small pool area with limited loungers which were all taken and separate steam rooms/saunas for men and women. We wanted to be together, not separated. Had I known this, I would not have booked the hotel. On return to the room, we noted that the 2 aircon vents were blowing out cold air only with a very low flow. The bedroom was very cold. So cold that we stayed under the duvet with our clothes on to maintain some warmth. I phoned Reception to report this and a maintenance person came to the room to resolve. After 20-30 mins which included a large part of the ceiling being opened to gain access to the aircon units which created dirt/dust in the air and floor, we started to get some warmer air but the flow was very minimal/inadequate to heat the room and the maintenance person said he could not fully resolve the issue without bleeding the whole system. We were not happy with this (not wanting to breath in dirt/dust) so packed our suitcase and went to Reception to report the issue to a senior manager (Mr Sukh Dhillon - Front Office Manager), and express our complete dissatisfaction at this situation and request another room. Initially Mr Dhillon informed us that they were fully booked but they could place heaters into the room which we said was not acceptable due to dirt/dust that had already been created in the room. Despite initially saying they were fully booked, Mr Dhillon then said there was a twin room available to which we confirmed that was not acceptable for us as we’d paid for a King Suite and wanted like for like. Mr Dhillon then said that they had an accessible suite available to which we said, we would like to view it first. A few seconds later, we were informed by Mr Dhillon that the person who was checking in at that time had taken the accessible room. At this point, with no viable solution to the issue in hand and as we were completely dismayed by the very poor and incompetent service, I requested a full refund for the room/breakfast (total of £192.44). However, Mr Dhillon explained that as I had booked via Trip.com, any refund would have to be processed by Trip.com on Monday. We asked for this to be confirmed in writing. In addition, the complimentary chocolates and bottle of bubbly which was given to us by the hotel (delivered to our room) was promptly whisked away by a staff member, just prior to the discussion with Mr Dhillon. The final straw of this awful experience was as we were sitting in the hotel reception area trying to find alternative accommodation in London, a hotel staff member (not Mr Dhillon) approached us and proceeded to tell us that the table we were sitting at in a largely empty reception area was now reserved. He then placed a reserved table block on the table and said “we have got 5 minutes before I shut you down”. My wife asked him to repeat what he’d just said as we thought we had misheard him and he again proceeded to say “you’ve got 5 mins before I shut you down”. His aggressive tone and demeanour towards us was disgraceful and consequently we both left the hotel in disgust. Given that we had planned this for my wife’s 50th birthday for many weeks, we are absolutely disgusted by the appalling service and treatment we received from this hotel. It goes without saying that this is completely unacceptable. I have never experienced such a disgraceful, unprofessional service and non-caring attitude of contempt towards paying customers. A so called 5-star hotel (I would say 3 at best) with minus 5 service level and customer experience. Give this hotel a very wide berth for its unprofessional, non-caring and disgraceful treatment of their customers!!!
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Date of stay: November 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Guest Reslations Manager, Other at The Chelsea Harbour Hotel
Responded 6 days ago
Dear BenC110. Thank you for staying with us and for your review. We are sorry to hear that there has been an issue with the heating in your suite and that we were not able to upgrade you to an alternative suite. We have dropped you a private message to find out more about what happened and how we can resolve it.
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tonymessex wrote a review Nov 2021
Essex, United Kingdom103 contributions70 helpful votes
I was in a queue of people at 4pm waiting to check in which is normally 3pm. Majority were told rooms not ready. Apart from one lovely Liverpool lady who was given her key - to find there were other guests already staying in the same room !! 5.35pm was given a key to a room. 6 floors up and then another 6 floors down becaus ekey didnt work. I did not have a key for the whole period i was in the hotel because the one room they gave me had a fault with the lock ! Then the safe - was locked so they gave me a code to open it and put my belongings in because by now i was running late. Returned after the match and safe wouldnt open ! They said would have to wait til engineer 8am next day !! - He came and 25 mins later could not open it .He was helpful as he could be and loaned me his personal mobile charger as mine was in safe so mobile went flat !! And was told after i had to call reception for an update that i would have to wait til between 11am- 1pm. If you have somewhere to be at a certain time DONT BOOK THIS HOTEL !!
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Date of stay: November 2021
Location
Service
Sleep Quality
Room Tip: ask for one with a front door and safe that actually work
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1 Helpful vote
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Response from Guest Reslations Manager, Other at The Chelsea Harbour Hotel
Responded 6 days ago
Dear Tony m. I am sorry to read about your experience. As you have been in touch with us already we were able to investigate what happened during your stay and we are truly sorry to hear that our team were not able to resolve the situation despite having gone above and beyond to help you with the issues that arose during your stay. I am happy to read that our engineer was able to help you out with a phone charger when you needed one.
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PRICE RANGE
US$216 - US$370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wyndham grand london chelsea harbour hotel london, wyndham london, london wyndham
FORMERLY KNOWN AS
Wyndham Grand London Chelsea Harbour
LOCATION
United KingdomEnglandLondonChelsea
NUMBER OF ROOMS
158
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Frequently Asked Questions about The Chelsea Harbour Hotel
Which popular attractions are close to The Chelsea Harbour Hotel?
Nearby attractions include 606 Club (0.3 km), Gambado (0.2 km), and Design Centre (0.3 km).
What are some of the property amenities at The Chelsea Harbour Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Chelsea Harbour Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Chelsea Harbour Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Chelsea Harbour Hotel?
Yes, parking is available to guests.
What are some restaurants close to The Chelsea Harbour Hotel?
Conveniently located restaurants include Lots Road Pub and Dining Room, Yamal Alsham, and London House - Gordon Ramsay.
Are there opportunities to exercise at The Chelsea Harbour Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Chelsea Harbour Hotel have airport transportation?
Yes, The Chelsea Harbour Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Chelsea Harbour Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Chelsea Harbour Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Chelsea Harbour Hotel?
Many travellers enjoy visiting Churchill War Rooms (4.6 km), Houses of Parliament (4.7 km), and Westminster Abbey (4.6 km).