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Novotel London West

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Novotel London West
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3,471 Reviews from our TripAdvisor Community

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Showing 2,317: English reviews
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London, United Kingdom
Reviewed yesterday NEW

We booked the Novotel Hammersmith for one night, our 13th wedding anniversary with a concert at the Apollo nearby. One, we got 'customer of the day' upgrade (=two breakfasts FOC). Two the room was very nice, the bed perfect, totally silent, a great view over the Thames/London cityscape, the Shard and so on. Three, halfway through breakfast the duty manager...

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Helpful?
Thank John R
Moscow, Russia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

That was my second visit ti the hotel and I have to admit that the hotel probably need a little bit renovation but the rooms, the breakfast, the service – everything were absolutely great! I slept like a child. It was very nice to have water, tea and coffee in the room. The location is superb and mega convenient for...

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Helpful?
Thank Elizaveta G
About Hotel's Favourite Review
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Elizaveta G, 5/5 Thank you very much for your scores and for finding the time to tell us about your experience in Novotel London West!!. I am very happy to read your comment. It is always a pleasure to receive positive feedback. I will share your review with the team as I think it will serve as an encouragement...

Archiestown, United Kingdom
Reviewed 2 days ago NEW

Stayed in this hotel for a conference. The business facilities were good / conference rooms etc. However, the executive rooms (I stayed on the 4th floor) are very dated and musty. Smack on the Hammersmith flyover and with a major building site next door, the room was very noisy too - tough to work in the room and impossible to...

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Thank Andrew C
Diepenbeek, Belgium
Reviewed 2 days ago NEW

i've stayed at the novotel london west and at the novotel paddington and i do have to say that the novotel paddington had rooms which were a bit more comfy but all in all i loved the hotel it was nice and quiet but yet not to far off from the busyness of london itself which i completely loved and...

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Thank why1so1serious1
Rotherham, United Kingdom
Reviewed 3 days ago NEW

The hotel overall was in a very good condition, the rooms were nice and the beds comfortable. Some of the staff were faultless and others did not seem to want to give you the time of day. The hotel is in an excellent location for the centre of London & surroundings.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank K7097OHemmas
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear K7097OHemmas, Thank you for finding the time to review your recent stay with us. I am happy to read that you enjoyed the Hotel and its location. Please accept my apologies if any of our staff did not make you feel looked after. If you want to tell us more about your experience with us, you can send an...

England
Reviewed 4 days ago NEW

We just stayed one night, when attending a concert at the Eventim Apollo and the hotel was indeed better than expected. Food portions in bar were very large (I wish we'd ordered one between two of us). Breakfast had plenty of choice (more than is usual in this type of hotel). Service mostly very good and helpful. The only real...

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Helpful?
Thank KK06
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear KK06, Thank you very much for taking the time and effort to leave us a review about your recent stay with us. We are really happy to read that you enjoyed the hotel and the service during your stay. However, we are really sorry to read that you were not entirely satisfied and we would like to express our...

Reviewed 4 days ago NEWvia mobile

The amazing staff have been very friendly and helpful everyday we have stayed at the Novotel London West. We have enjoyed all of the very clean and beautiful amenities supplied by the Hotel and staff. Right from our first day, we were welcomed. The staff prepared our room earlier as we arrived before normal booking in times. All staff have...

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Helpful?
Thank jrecko
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear jrecko, Thank you very much for your comment. We are happy to hear that you had a great experience during your stay at Novotel London West. We are glad that you appreciated the staff, the room as well as the breakfast. You can be assured that we will communicate your review to Gyurhitsa and the rest of the team....

Kuala Lumpur, Malaysia
Reviewed 5 days ago NEWvia mobile

I was given Room 7020 and it was extremely suffocating. I set the cool to the lowest with highest fan setting. There was little if any feel of cool air. Trying to Change room and was informed there were no vacant room available. Opening the room windows did not help. Trying to sleep became another nightmare , there were new...

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Thank ccalcf
South
Reviewed 5 days ago NEWvia mobile

Seriously? ....... 5.30pm at one of West London's busiest hotels and two staff on reception, both foreign and one of whom was clearly being trained so slower than the Walking Dead. Every check in detail had to be repeated and then spelt out as both receptionists slowly worked through their painful repertoire. I stood patiently, bag in hand like a...

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Helpful?
Thank Rocknroller99
NovotelLondonWest, Front Office Manager at Novotel London West, responded to this review

Dear Guest, We welcome constructive feedback from our guests to enable us to continue to work with our talented, multi cultured and capable individuals who create our teams. The team member who checked you in was a trainee being guided by an experienced receptionist, I'm sure you remember your first nervous few weeks in a new job; I sincerely apologise...

Perth, Australia
Reviewed 5 days ago NEW

All aspects of our stay at this hotel were excellent, we could not fault anything. The rooms were well fitted out and well maintained. All staff members were efficient and friendly. The meals that we had were all first class. Overall an excellent experience.

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Helpful?
Thank China150
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear China150, Wow 5/5, thank you ! It really pleases us to read that you had an excellent experience with us during you recent visit. We are really happy to know that you enjoyed your stay and more particularly your rooms, but also the staff behaviour and the food. It was a real pleasure to have you among us and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: $178 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, ACCOR and Agoda so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#279 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
37 questions
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Questions? Get answers from Novotel London West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Thames view and the highest floor they can do - there are 9.”
 of 5 bubbles JohnR249, 26 Mar 2017 | Read review
“Go as high as you can and as close to the corners as possible.”
 of 5 bubbles T1560UQandrewc, 25 Mar 2017 | Read review
“I left my plugs, make sure you look twice before leaving so that you've haven't forgotten anything.”
 of 5 bubbles Sheba2112, 21 Mar 2017 | Read review
“third floor”
 of 5 bubbles frizibitt, 6 Mar 2017 | Read review
“I stayed on the 4 th floor before my tour which was good and the 9th on my return and that was great very quite”
 of 5 bubbles 214judithl, 1 Mar 2017 | Read review
5 of 5