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Hilton London Kensington

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Hilton London Kensington
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3,647 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Kensington
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Showing 3,155: English reviews
scotland
Reviewed 5 May 2015

I have stayed at this hotel many times in the past and have also reviewed on a couple of occasions before, many defending the hotel facilities and location. But having just returned I would now tend to agree with a lot of other postings which state that the hotel is tired and not up to the Hilton standard. The pro's...

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Helpful?
1Thank magicbear
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear magicbear, I was disappointed to learn that your experience with us was not as you would have hoped and must apologise for the failings in service. I have shared your feedback with the departmental managers at the hotel and they were equally as concerned to note that, having stayed with us a on a number of occasions, you have...

Hull
Reviewed 4 May 2015 via mobile

The hotel is inbetween 2 tube stations which is great if you're wanting to see a bit more in London. The hotel lobby and reception was very clean and the staff were helpful. The room was tidy and looked great. There was a hairdryer in the wardrobe. We was dissapointed with our bathroom and there was rust and no ventalation....

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Helpful?
1Thank Elsa H
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear ElsaMarc, Thank you for sharing your feedback with us following your stay with us. I was disappointed to learn that your stay was not entirely as you would have expected and must apologise for the failings in service on our part. I was, however, pleased to learn that you notified us of these issues. However, perhaps when you next...

Exeter
Reviewed 3 May 2015

Stayed here last weekend whilst taking part in the London Marathon. Very nice hotel, reception took care of our luggage despite the fact we were early and the rooms were not ready. The hotel is 5 mins from Shepherds Bush tube on the central line so all the sights are 20 mins away tops. The room was spacious and comfortable,...

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Helpful?
Thank DarrenHepburn
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear DarrenHepburn, Firstly, I must congratulate you on participating in the London Marathon. I hope that your feet have made a full recovery! Thank you for taking the time to share your experience on TripAdvisor. I was pleased to learn that the team looked after you and your friends during your stay and hope to welcome you all back to...

St Neots, United Kingdom
Reviewed 3 May 2015

As with all the London-based Hiltons we've stayed in, the place seems nice, is well decorated, and the staff hard-working and friendly, but in retrospect, we had a few issues. The thermostat in the room was hard to control, the bathroom had no ventilation, and we think the breakfast in the executive lounge made us a bit queasy both days...

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Helpful?
1Thank Dave C
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Dave C, Thank you for taking the time to post a review on TripAdvisor following your stay with us this month. Whilst I was pleased to learn that the team treated you well and that you enjoyed our wonderful location, I was disappointed to note that you were not entirely satisfied with your stay and would like to offer...

Tampa, Florida
Reviewed 1 May 2015 via mobile

One has come to believe that the Hilton brand comes with certain expectations. This hotel dismisses and dispells any of those preconceived notions. This hotel is old and dated.the lobby is dirty and worn not welcoming by any means. The front desk staff are grumpy and unhelpful. The location of the property is ideal and convenient. If you don't mind...

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Helpful?
4Thank seatrvl
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear seatrvl, I was concerned to learn that you were disappointed with your stay and must sincerely apologise for the failings in service delivered. I have highlighted your concerns with the management team who were also disappointed to learn that your experience was not as you would have hoped or, indeed, expected. We receive great feedback from our guests, in...

Cork, Ireland
Reviewed 1 May 2015

impersonal but efficient service in a central hotel close to tube, railway and restaurants Nice park nearby relaxed atmosphere in the bar. Object to having too pay for a bottle of water in room. Good to be able to open the bedroom window for convenience would definitely stay here again.

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Helpful?
Thank laviniaanderson
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear laviniaanderson, Thank you for submitting a review on our hotel. I was pleased to learn that you enjoyed your night in London with us when visiting from Cork and that you would choose to stay with us again. We very much look forward to welcoming you back to Hilton London Kensington in the future! Kind regards, Linda Griffin General...

Pensacola, Florida
Reviewed 1 May 2015 via mobile

I will begin by saying this is a nice enough hotel. We did not find the same hospitality that we usually experience when we visit European Hiltons. The rooms were smallish but clean. The bed was comfortable and the location was convenient to a subway station. I would stay again if in the area.

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Helpful?
Thank Abamagal
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Abamgal, Thank you for your review on our hotel. I was pleased to learn that you had a comfortable stay with us when visiting from Florida with your partner this month. We hope to have the pleasure of welcoming you both back to Hilton London Kensington in the future. Kind regards, Linda Griffin General Manager

Birmingham, United Kingdom
Reviewed 1 May 2015

The hotel is a 4-5 minute walk from Shepherd's Bush tube/overground station. When you enter the reception is as you would expect as it looks stylish and smart. I had a double bedroom on the 5th floor that was light and spacious, in that it had cream walls, white wood and cream marble like tiles in the bathroom. I was...

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Helpful?
1Thank debbie665
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear debbie665, Thank you for sharing your invaluable feedback with us, following your recent stay whilst travelling on business. I was sorry to learn that your experience with us was not as you would have expected and must offer my apologies for the disappointment caused. I have shared your feedback with the management team here at the hotel and they...

Tampa, Florida
Reviewed 30 April 2015

Excellent location, friendly and helpful staff Room ok, bed good, walking distance to mall & metro, park across the street, nice neighborhood restaurant in hotel has good food and and an excellent breakfast, happy hour, and tea

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2Thank ply1122
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear ply1122, Thank you for posting a review on our hotel following your recent visit from Florida. I was pleased to learn that you and your partner enjoyed your stay with us in London and hope to welcome you both back to Hilton London Kensington in the future! Kind regards, Linda Griffin General Manager

north wales
Reviewed 30 April 2015

Stayed here on an organised coach trip. Very busy hotel. Our room was on the small side and "tired" looking. As others have said, probably not what you expect from the "Hilton brand". We chose to eat here on our first night. Unfortunately, one member of the waiting staff started arguing with another member of staff regarding our order. This...

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Helpful?
Thank angleseymember
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear angleseymember, Thank you for taking the time to share your invaluable feedback with us. I was concerned to learn that a member of our team made you feel uncomfortable with the manner in which they spoke to their colleague and would be interested to learn more on the subject. This is certainly not something which has been reported to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Avenue Bar & Lounge
Avenue Bar & Lounge
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 

Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Region: United Kingdom > England > London
Price Range: $175 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Travelocity, Orbitz, Priceline, HotelTravel.com and Odigeo so you can book your Hilton London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hotel Style:
#310 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Kensington staff and other travellers.
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Questions? Get answers from Hilton London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors were much quieter.”
 of 5 bubbles 335traceyj, 4 Dec 2016 | Read review
“The corridors are long 3057 was nearer the lift area and appeared bigger than the rooms at the farther end??”
 of 5 bubbles 283pamt, 27 Nov 2016 | Read review
“Four lifts/elevators in lobby.”
 of 5 bubbles 738gordonb, 26 Nov 2016 | Read review
“inside facing rooms are quieter”
 of 5 bubbles A7982QYjohnk, 24 Nov 2016 | Read review
“Look for other hotels in the area first.”
 of 5 bubbles sonnyj704, 20 Nov 2016 | Read review
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