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Lancaster London

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#237 of 1,087 Hotels in London
Certificate of Excellence
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Lancaster London
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3,392 Reviews from our TripAdvisor Community

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Showing 2,819: English reviews
Isle of Portland, United Kingdom
Reviewed 3 weeks ago

We stayed here in 2016 for a BST concert in Hyde park. Great location if you're wanting anything near Hyde Park. The hotel bar and public areas are very grand and comfortable. The room was quite small, but the bed was comfortable, the room clean and well fitted out. Quite expensive, but probably about right for London and worth joining...

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Thank baldrick1012017
Reviewed 3 weeks ago via mobile

We chose to stay at this hotel for our anniversary as we previously visited in 2015 where we really enjoyed our stay. We understood from the website that the lobby was being refurbished. What was not clear was that there would be subsequent issues with the hotel, for example the lifts were not working. We were also told upon arrival...

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2Thank Khiloni J
Reviewed 3 weeks ago via mobile

Excellent afternoon Artist Tea on the first floor in the Lounge Bar. Very relaxing and comfortable atmosphere. Came here for my birthday celebration with my family. Greeted with a friendly and attentive waiter Monir. He made our visit very enjoyable, he took time to explain the experience and tied some birthday balloons to my bag. The food came in an...

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Thank Shirley C
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Shirley C, I really appreciated that you have taken your time to write a fantastic review of your delightful Afternoon Tea experience & you have chosen Lancaster London Afternoon Tea for your birthday celebration. I am thrilled to hear that you enjoyed our atmosphere at the Lounge Bar including the lovely presentation our selection of Afternoon Tea in the...

Reviewed 3 weeks ago via mobile

The savouries and pastries were delicious, the teas expertly brewed and the staff attentive and relaxed. The lounge bar itself is relaxing with comfortable sofas...there really isn't anything not to like. A real 5 star afternoon tea with fabulous service. Couldn't fault it and wouldn't hesitate to return!

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Thank JudithChalmersblue
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear JudithChalmersblue, Thank you very much for taking the time to let us know your feedback. I really enjoyed reading how much you enjoyed Afternoon Tea at Lancaster London Hotel. It will be my great pleasure to share your feedback with the rest of the team, especially with our colleagues from our Lounge bar and Kitchen. I look forward to...

Chalfont, Pennsylvania
Reviewed 3 weeks ago via mobile

******LANCASTER HOTEL- ART TEA delicious, beautiful room, comfortable sofas, music playing. The art tea came in an artist's brush box with little pieces of art work. ***Lavender Eclair out of this world. Food innovative made freshly , no dried bread tea sandwiches, that you know were made in advance the day before. Food made fresh when ordered, scones need to...

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Thank C W
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear C W, I am delighted to read your wonderful review of your delightful Afternoon Tea experience, and thank you very much for taking the time to write it and for your truly lovely comments. I am thrilled to hear you enjoyed our atmosphere at the Lounge Bar including sandwiches, Lavender Éclair and freshly baked scones. It will be my...

London, England, United Kingdom
Reviewed 3 weeks ago

Afternoon tea was served in the first floor lounge with attentive informative staff. The overall atmosphere was relaxed and comfortable. The presentation was themed and quirky but does not distract from the quality and quantity of food served. The vegetarian selection was varied and tasty with any Preferences catered for. Replenishment was freely offered. As we like scones it was...

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1Thank RitaGina
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear RitaGina, I thank you for taking the time to leave such a kind review of your most recent visit to The Lancaster London for afternoon tea. It is my pleasure to read how much you enjoyed the overall experience including the vegetarian selection and three choices of scones freshly baked from our Pastry. I also delighted to noticed that...

London, United Kingdom
Reviewed 3 weeks ago via mobile

I was lucky enough to attend a gala dinner here last week for my work. Good and service couldn't have been better and we can't wait to see what the hotel looks like after renovation is complete. Thanks to Sally, Ben and the whole team. Our night was a great one.

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Thank Dangeo71
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear Dangeo71, We are extremely delighted to hear that you had a wonderful evening at The Clink Ball Dinner last week at Lancaster London Hotel. I am thrilled to read that how much you are exciting to see when our project will completed. It will be my pleasure to share your feedback with the whole team particularly Sally & Ben....

Cambridge, United Kingdom
Reviewed 4 weeks ago via mobile

Do NOT stay here until the extensive reconstruction is complete - It's like staying on a building site. I booked direct with the hotel pre Xmas 2016, to attend a business function. At no time was I warned of the renovation. Only now on the website does it elude to disruption to the Lobby - No mention of the true...

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2Thank Neil M
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Neil M, Thank you for taking the time to leave the feedback of your most recent visit to the Lancaster London Hotel. I am sorry to learn that on this occasion we were unable to meet your expectations. However, I trust our conversation reassured you that some aspects of your stay were isolated experiences and all points raised have...

Bucharest, Romania
Reviewed 4 weeks ago

I stayed in this hotel several time and I always been extremely happy for their care. I can mention Vesa and Sandra, who is taking care about my reservation. Professional staff and extremely polite and friendly. I will come back again this year in November. See you soon!

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Thank grati703
LancasterLondonHotel, Acting Guest Relations Manager at Lancaster London, responded to this review

Dear grati703, Thank you very much for choosing to stay at Lancaster London and taking your time to let us know your lovely feedback on Trip Advisor. The team are always keen to make all of our guests feel welcome and I am delighted that you enjoyed it. I will also pass along your feedback to all of our departments...

Reviewed 4 weeks ago via mobile

The room was comfortable and well furnished but extremely cold! Even though I adjusted the heating we were both left shivering and resorted to wearing the complimentary dressing gowns to bed. Our room also smelt of smoke and every so often there was a whiff of it. The hotel is going through renovations so I guess this will all be...

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Thank Bev H
LancasterLondonHotel, Front Office Manager at Lancaster London, responded to this review

Dear Bev H, Thank you for choosing to stay at the Lancaster London Hotel. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the product and the service. I would very much like to receive more feedback regarding your visit and would ask that you kindly...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: $281 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#177 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
33 questions
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Questions? Get answers from Lancaster London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor obviously gives a better view”
 of 5 bubbles val262, 8 Feb 2017 | Read review
“Higher floors have the best views but all the rooms were very comfortable.”
 of 5 bubbles TrackersMK, 8 Feb 2017 | Read review
“quieter room”
 of 5 bubbles danielwongdance, 8 Feb 2017 | Read review
“All rooms are nice”
 of 5 bubbles grati703, 25 Jan 2017 | Read review
“Park view rooms are great if you are prepared to spend a little more”
 of 5 bubbles Michaelluk, 17 Jan 2017 | Read review
5 of 5