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Royal Lancaster London

3,689 reviews
#171 of 1,081 Hotels in London
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Traveller (880)
Room & Suite (608)
Dining (132)
Overview
  • Excellent49%
  • Very good36%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“hyde park”(949 reviews)
“island grill”(147 reviews)
“park view”(69 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
All hotel details
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Reviews (3,689)Write a Review
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All reviewshyde parkisland grillpark viewpaddington stationcentral lineoxford streetheathrow expresslondon skylinesuperior roomafternoon teabuffet breakfastmini barkensington gardensmarble archan upgradefantastic hotellondon eye
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1,351 - 1,355 of 3,093 reviews
Reviewed 20 December 2014

If you only care about location this is a reasonable choice. If you do not, I do not recommend it as the hotel`s rooms are really old and not in a good way, carpet too old and unclean, Internet with lots of problems (I had...More

Thank Andre K
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded 20 December 2014

Dear Andre K, I would like to offer my sincere apologies that we failed to live up to your expectations. I would like to assure you our guests’ satisfaction takes precedence over all of our services and it is very disappointing to read your feedback....More

Reviewed 20 December 2014

We stayed at the Lancaster gate for one night. We had got a really good rate of £120 a night which considering the location was excellent for London and we were really pleased with the location which was handy for paddington and the central line...More

Thank Lizabit
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded 20 December 2014

Dear Lizabit, I thank you for taking the time to leave such wonderful feedback on your recent stay. It is great to hear that you liked the location and the price for your accommodation. I am truly sorry to learn about your experience at the...More

Reviewed 19 December 2014 via mobile

Stayed for 2 nights with a friend whilst in Londom for a concert. Was blown away by the hotel, especially the view. We were on the 13th floor and had a view from hyde park right across to Wembley...stunning. The room had everything we needed,...More

Thank Becky P
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded 20 December 2014

Dear Becky P, I am delighted to read your wonderful review of your stay with us, and thank you so very much for taking the time to write it. The guest experience and customer service at Lancaster London are our highest priority, and it pleases...More

Reviewed 19 December 2014

Although the lobby is quite elegant and staff both eager and nice, the rooms are a tad worn. Refurbishing is on the way, but the owners are too greedy to close the hotel while the most heavy work is going on. Like all modern buildings,...More

Thank Brainspin
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded 20 December 2014

Dear Brianspin, Thank you for taking the time to leave feedback on your most recent visit to the Lancaster London. I am very sorry to read that your experience did not live up to your expectations and that you felt let down by the noise...More

Reviewed 17 December 2014

Our second stay at The London Lancaster and we've already booked for next year. All the staff are so friendly and helpful; the room, the view, the restaurant all brilliant. We were able to leave our bags following check-out and walk around Hyde Park before...More

Review collected in partnership with this hotel
1  Thank Elwyn H
Response from LancasterLondonHotel, Front Office Manager at Royal Lancaster LondonResponded 18 December 2014

Dear Elwyn H, I am ever so glad to read that you are a loyal valued guest of the Lancaster London Hotel and that you enjoy every stay with us! We always aim to provide a friendly and efficient service. I really appreciate your staff...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$236 - US$465 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#135 Luxury Hotel in London
#153 Romantic Hotel in London
#205 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$236 - US$465 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#89 Family Hotel in London
#135 Luxury Hotel in London
#153 Romantic Hotel in London
#205 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (880)
Room & Suite (608)
Dining (132)
Amenities (31)
Business Centre & Event Rooms (21)
Family and Play Areas (1)
Questions & Answers
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Noura A
28 January 2018|
AnswerShow all 3 answers
Response from | Reviewed this property |
They are most accommodating. Should not be a problem.
0
Votes
westlife07
1 March 2017|
AnswerShow all 8 answers
Response from Martin W | Reviewed this property |
I'm sure this will not be a problem for such a good hotel.
2
Votes
Sheena B
21 January 2017|
AnswerShow all 6 answers
Response from DCole64 | Reviewed this property |
Hi, sorry for the delay yes there are however when we visited, they were also being used by the painters which may have been resolved by now
0
Votes
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12345612
Room Tips
"Get the highest floor possible for the best views."
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"We had a room on the 17th floor. And I believe our room was an executive king room."
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"a view over Hyde Park is exceptionally pleasant..."
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"City views are stunning - we stayed on the 8th Floor"
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