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Thistle Kensington Gardens

2,059 reviews
#312 of 1,076 Hotels in London
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Traveller (477)
Room & Suite (195)
Dining (32)
Overview
  • Excellent40%
  • Very good44%
  • Average13%
  • Poor2%
  • Terrible1%
Travellers talk about
“hyde park”(302 reviews)
“central line”(60 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,059)Write a Review
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Show reviews that mention
All reviewshyde parkqueensway tube stationcentral linealbert hallconvenience storenotting hillbus stopminute walkfirst floorstandard roomjunior suitemarble archstayed for two nightsexcellent locationexcellent breakfastweekend breakan upgrade
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11 - 15 of 1,721 reviews
Reviewed 11 December 2017

It was our first time in London and Thistle Kensington Gardens turned out to be the perfect place. We apprechiated the service, the friendly staff, the delicious meals. The view over Kensington Park was beautiful and with Tube and Bus near the Hotel it was...More

Review collected in partnership with this hotel
3  Thank petraCorn
Response from KensingtonGardens, Manager at Thistle Kensington GardensResponded 4 weeks ago

Dear petraCorn, Thank you for your wonderful review and we are delighted you enjoyed your stay at the Thistle Kensington Gardens. It was a pleasure to read your compliments about out staff which we have pass on. Thank you also for your compliments about our...More

Reviewed 8 December 2017 via mobile

On arrival they offered us an upgraded room for £20. The staff then wanted us to pay more for a room with working air con. Which we said it should come as standard without an extra charge. When in the room we discovered the heating...More

Thank Georgia J
Response from KensingtonGardens, Manager at Thistle Kensington GardensResponded 4 weeks ago

Dear Georgia J, Thank you for your time to review your recent stay with us. We are sorry for the misunderstanding in regards to the heating in your room, we do not charge extra for a fully functioning room. We had a technical problem in...More

Reviewed 4 December 2017

Made reservation for an executive room. Got a room on the 9th floor with a view to the park. AC heating didn't work and half of the room with no electricity, after 1h got downgraded to the 3rd floor with view (and noise) of the...More

1  Thank Ilan H
Response from KensingtonGardens, Manager at Thistle Kensington GardensResponded 10 December 2017

Dear Ilan H, Thank you for taking the time to share your review with us following your stay at the Thistle Kensington Gardens. Our maintenance department has fixed the electricity problem, which also caused the heating system not to work. None of our rooms has...More

Reviewed 4 December 2017

The staff were very polite & helpful. The bedroom was clean & tidy.There was no remote control for the TV & the TV reception was very poor.The air conditioning was not very good & could not open the window.The room became stuffy & hot so...More

Review collected in partnership with this hotel
Thank hussanl
Response from KensingtonGardens, Manager at Thistle Kensington GardensResponded 10 December 2017

Dear hussanI, Thank you for your review of your recent stay at the Thistle Kensington Gardens. We are thrilled you found our staff polite and helpful. We were very concerned to hear that there was no TV remote control and the signal was not to...More

Reviewed 4 December 2017

Rooms small as are most in London but well appointed and comfortable. All staff friendly and helpful. Nothing was too much trouble for staff. I even had a fall and banged my head and a ice pack was provided and they were concerned I was...More

Thank Relaxed2much
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$112 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#171 Business Hotel in London
#209 Romantic Hotel in London
#222 Luxury Hotel in London
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$112 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#171 Business Hotel in London
#209 Romantic Hotel in London
#222 Luxury Hotel in London
Room types
Non-Smoking Rooms, Suites
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Traveller (477)
Room & Suite (195)
Dining (32)
Hotel & Grounds (244)
Bathroom (60)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Anna-Marie P
30 December 2017|
AnswerShow all 6 answers
Response from Jacqui M | Reviewed this property |
Yep,it sure does!
1
Vote
brleigh
1 December 2017|
AnswerShow all 3 answers
Response from David B | Reviewed this property |
If you mean Hyde Park/Kensington Garden then the entrance is just over the Bayswater Road, use any of the gates, so walking to the park entrance is just 2 or 3 minutes from the hotel. If you mean Covent Garden, take the... More
0
Votes
Kadisha
12 October 2017|
AnswerShow all 6 answers
Response from Alice L | Reviewed this property |
I answered for the wrong hotel - yes to AC, tub and shower, hair dryer but no minibar.
0
Votes
Room Tips
"Ask for a quiet room."
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"A little more spacious if you choose an Executive room and not much more in cost"
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"Rooms at the side or back should be quieter but without the view."
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"Front rooms have view of the park, but are surprisingly quiet"
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