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Thistle Kensington Gardens

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#292 of 1,090 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Thistle Kensington Gardens
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1,873 Reviews from our TripAdvisor Community

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Showing 1,570: English reviews
Washington DC, District of Columbia
Reviewed 15 September 2015

If you are a runner - this hotel is heaven - right across the street from parks that can take you past Buckingham Palace and almost all the way to the Thames and back. Nice place - good value for money. Rooms at the back were quiet. Rooms had all the amenities including a nice coffee/tea service (with UHT milk!).

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Helpful?
Thank B557
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear B557, Thank you for your recent review. We really are in a great location to explore this part of London, close to a lot of major attractions and near to many transport links. I am delighted you enjoyed your stay with us and hope to welcome you back in the future. Kind regards - Andrew Byrne, General Manager

Los Angeles
Reviewed 15 September 2015

I stayed here in 2003, and love the location and was dazzled by the thorough upgrade of facilities since then. I wasn't surprised that everyone working there was a newcomer to the country, since it's LONDON, but that everyone also seemed to be hired within the week? That left the one Briton in the restaurant seeming the island of capability,...

Review collected in partnership with this hotel
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Thank nancyblaine
Rochester, United States
Reviewed 14 September 2015

Staff was supreme. accommodations were comfortable. lights in bathroom insufficient. electrical accommodations for foreigners was insufficient. Food was excellent. There was an incident in the bathroom

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Thank Marianne M
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Marianne M, Thank you for your recent review and positive comments regarding the team and service you received. I am concerned to read your comments reference the bathroom, this is definitely not something I have come across before from any of our guests, and I will certainly review this. I am sorry if it had a negative affect on...

Pilsen, Czech Republic
Reviewed 14 September 2015

Perfect location close to two underground stations, Hyde park, Kensington Palace, Queensway. In walkable distance from every important place in Central London. Perfect service, warm staff. Morning jogging!

Review collected in partnership with this hotel
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Thank Roman K
Reviewed 13 September 2015 via mobile

I came here with my wife after we were given a wowcher for the lunch and procesco. We waited 30minutes to be served (noticed) till I had to pull aside someone who had no idea what he had to be serving for the voucher lunch. When we were finally acknowledged we were given our (lunch). Finally after being served our...

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1Thank Vinni D
Woking, Surrey
Reviewed 12 September 2015

Booked for a Sunday night over ready to hit the Museums early on the Monday. Hotel directly opposite park on the Bayswater Road. Very convenient location, good eateries nearby, Waitrose underneath hotel (very useful if you have forgotten any toiletries!) All the staff that we encountered were friendly and welcoming. Rooms small but stylish. - No complaints

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1Thank Jude C
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Jude C, Your 5/5 review was a pleasure to read, thank you. I am delighted you enjoyed your overnight stay and hope we can welcome you back to the hotel in the future. Kind regards - Andrew Byrne, General Manager

Caldwell, New Jersey
Reviewed 12 September 2015

Hotel is in a great location, just a stone's throw away from Queensway tube station. Rooms are clean and decent-sized for London standards. The swipe cards to access rooms/lift are a bit fiddly--for a one night stay, I had to have it reprogrammed twice at reception. I forgot to print out some important documents I needed for an appointment the...

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Thank mle35794
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear mle35794, Your review regarding our 'great customer service' was very much appreciated, thank you. I am delighted we were able to help you with what you needed and hope we can welcome you back in the future. Thanks again for your review. Kind regards - Andrew Byrne, General Manager

Leicestershire
Reviewed 11 September 2015

This was to be a special couple of days in London for us my son's 18th and my 50th Birthday. We booked a deluxe double and a twin room for our 2 sons. The deuxe room was fine, but there was no twin room just a double bed, so we swapped rooms with ours sons so they could share the...

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1Thank Donna S
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Donna S, I am sorry that we were not able to meet your expectations during your recent stay. Numerous response on this site point to the excellent service provided by the team, so I am disappointed that you did not experience this. I am sure that had you made us aware of the bedroom issues we would have rectified...

Reviewed 10 September 2015 via mobile

Staffs were helpful and excellent. However, rooms are a little old and not very well maintained. There were fungus on the rims of the shower screen and the towels had holes in them.. Would have expected a higher quality from Thistle group of hotels

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Helpful?
Thank Viv_Semeraro
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Viv_Semeraro, Whilst it was pleasing to read your positive comments regarding the team and service received, it was disappointing to know that we didn't , I am sincerely sorry that we appear to have fallen short of our usual standards of cleanliness. Please do contact me directly on your next stay and I will ensure we meet your expectations...

Liverpool, United Kingdom
Reviewed 10 September 2015 via mobile

No recognition of thistles loyalty scheme on check in. First room smelt awful and was made to go back down 6 floors to be checked into a room back on the 6th. No apology for the state of the first room. Room tiny but functional but the ageing bed is inexcusable. Iron managed to cover a shirt in back grime...

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2Thank Nick H

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: $212 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#215 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room 619 has a fantastic view of kensington park and further we could also saw the lndon eye. The accesibiliy was good in all floors.”
ruthmQ7250EW, 13 Apr 2017 | Read review
“High floor facing park good luck”
Shelter2016, 10 Apr 2017 | Read review
“Views of the Kensington gardens get traffic too, quiet at the back on higher floors.”
GS1706, 10 Apr 2017 | Read review
“Rooms with a views of Kensington Gardens are available at an extra charge.”
nbejozi, 3 Apr 2017 | Read review
“Book as high as possible and at the front for best view, Corner suites bigger.”
294dannid, 2 Apr 2017 | Read review
5 of 5