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They very kindly reimbursed my booking although I wasn't technically entitled to do it. I love the hotel but needed to cancel under some complicated circumstances but they understood my situation and cancelled free of charge.
Thank Modesto N
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 10 October 2017
Thank you for taking the time to write a review and award us the top score.
I hope the Kensington Garden will be your top choice Hotel for your next stay in London.
This hotel is very child friendly. Lovely location for visiting Kensington area. Staff were very friendly and helpful. Nothing too much trouble for any of them. Room was large and airy. Definitely one of best hotels in London.
We stayed for a week and enjoyed our stay there. The only real drawback is a lack of an elevator. The bed was very comfortable and the staff especially Rowshanak were friendly and very helpful. Unless you are looking for exercise, ask for a lower...More
Lovely little hotel near Kensington Palace, Notting Hill, etc. as well as the tube. Got there at 9am after a red-eye flight from the US and my room was ready which was a lovely surprise. Woman who checked me in was very friendly and helpful....More
The hotel is located in the centre of london close to two subway stations (Bayswater and Queensway) and hyde park. It hasn't got the lift so it's hard to bring your luggages upstairs, especially if your room is on the top floor (fourth);by the way,...More
As West London's friskiest corner, Notting Hill more than manages to retain plenty of the same appeal that's brought the affluent area so much worldwide attention. In this attractive cobblestoned neighbourhood, a delectable variety of eateries, independent shops, galleries and street vendors offer a delightful window into how to live the good life in London, with each presenting visitors with an
experience that's a little more idiosyncratic and endearing than the last. Travelers looking to forage for antiques should be sure to visit the Portobello Road Market on Saturdays, the largest antiques market in the United Kingdom.