Citadines South Kensington London
35A Gloucester Rd, London SW7 4PL England
Lowest prices for your stay
US$212
US$226
US$271
US$207
Hotels.comUS$212
PricelineUS$212
Official SiteUS$271
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About
#300 of 1,208 hotels in London
Location
Cleanliness
Service
Value
GreenLeaders Silver level
L'apart'hotel Citadines South Kensington London est situé sur Gloucester Road, proche de la station de métro Gloucester Road. Le Musée d'Histoire Naturelle et le Victoria and Albert Museum sont à 15 minutes de marche de la résidence.
Tous les studios et appartements climatisés sont équipés d'une connexion WiFi haut débit gratuite, d'une télévision à écran plat et d'une bouilloire électrique. La cuisine est équipée de plaques de cuisson électriques, d'un four à micro-ondess, d'un réfrigérateur et d'un lave-vaisselle. Toutes les salles de bains sont équipées d'une baignoire avec douchette.
La résidence vous offre des boissons chaudes gratuites dans le lobby, une laverie, le petit déjeuner livré dans votre chambre (réservation requise), et un coin affaires. Un espace de remise en forme est disponible sur place. La réception est disponible 24 heures sur 24, 7 jours sur 7. Services à la carte : laverie automatique, blanchisserie, repassage et nettoyage à sec.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
Parking
Wifi
Complimentary Instant Coffee
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Shoeshine
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Room features
Desk
Safe
Seating area
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Iron
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
98Great for walkers
Grade: 98 out of 100
82Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
35A Gloucester Rd, London SW7 4PL England
Getting there
Gloucester RoadUnderground5 min
High St KensingtonUnderground10 min
Car HireSee car hire from US$22/day
1243Reviews53Q+A100Room tips
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Many things were positive about the room / hotel - location / friendly staff / excellent kitchenette in the apartment / coffee machine in reception. We were surprised that the “double” bed was actually 2 separately made up single bed mattresses pushed together. Surely these should be zip&link and you should give people the option of a twin or double set up at booking? They were very comfortable though. By far the BIGGEST issue was that the air conditioning in the room was inadequate to cool the room - this despite it not having been that warm a day in May and a cool evening / night. Spoke to the staff on the desk at midnight who advised how to set the air conditioning on the lowest setting - won’t allow you to set below 18 on the panel. Despite this and maximum fan speed the room remained in the twenties temperature wise overnight resulting in all of us having a terrible night. We even tried to open the windows at 1am but the large sash windows appear locked and not possible to open. It was unpleasant enough that if we didn’t have two young children we would have been asking to try and change room in the middle of the night! When I checked out, I mentioned the poor night and got an apology but no offer of recompense. If you stay at a Premier Inn and have a bad night you get a full refund. I would have thought there would have been some offer to make amends but evidently not. Unless you’re happy to be very warm and uncomfortable over the course of the evening I can only recommend against staying. It’s a shame as otherwise we would have been very pleased.…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Salvatore Guttilla, Guest Services / Front Office at Citadines South Kensington London
Responded 3 days ago
Dear Guest, Thank you for choosing to stay at Citadines South Kensington and for taking the time to complete your feedback in relation to your experience. I am glad that overall you have enjoyed your stay with us and I am truly sorry that you were not fully satisfied with some of the services provided. I have noted your comments regarding the zip and link beds and I have informed Housekeeping. We will try to improve on those areas of inconsistency in our departments. I am truly sorry about the issue you have experienced with the aircon, and I have shared your feedback with the maintenance team. This is a standard were most aircons in the UK do not go below 18 degrees. I am very sorry if you felt that we did not deal with your complaint properly, please do not hesitate to ask for a manager in the future. Your feedback is always very much appreciated as it helps us with improving our services. Kindest Regards, Celia Bau Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived in London late afternoon, decided to take underground to Gloucester and walked to Citadines. Greeted by a team of friendly young people, one from Ukraine. Check in was smooth and we checked into a nice room. Daily we meet young people from various continents - from Africa, India, America... It's a service apartment where there's no housekeeping service but we enjoyed our stay here with the friendly staff. Location is great within walking distances to places like royal Albert Hall, Gloucester Road, and more. We left for Wales and shall be back again to citadines.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Free fruits, coffee & tea at the lobby. Do enjoy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Salvatore Guttilla, Other at Citadines South Kensington London
Responded 4 weeks ago
Dear Lyefei, thank you very much for taking the time to leave us a review. It seems like your stay was very positive overall! We are glad that you enjoyed the location of the property and the service provided by our staff. We hope to see you again soon! Salvatore Guttilla - Assistant Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not stay here! I stayed for one night and thank goodness it was. Initially the service upon arrival was good and pleasant (hence two stars not one). However it went downhill from there. There was hair left in the bathroom and on the towels and the doors hadn’t been washed down and were dirty with fingerprints. The shower had been retrofitted to a bath so wasn’t high enough to get underneath due to being limited by the length of the shower hose which had been installed. Kitchen was good, however, and the window opened a touch to let fresh air in. However, there had been an issue with my bill and I was woken up at quarter past 10 at night (2215) by reception ringing to tell me this. When I said this was poor customer service this was brushed off and no goodwill offered. A note under the door would have been enough if they realised at that time. I was travelling for work and had an early meeting to log in for. I would not stay again. Very expensive for what I got.…
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Salvatore Guttilla, Guest Services / Front Office at Citadines South Kensington London
Responded 27 Apr 2023
Dear Anna-Calixta, Thank you for choosing to stay at Citadines South Kensington and for taking the time to write your feedback in relation to your experience. My deepest apologies that your stay with us was anything less than perfect. We do very much appreciate your feedback as this helps us in our continual strive to improve our product and service. All our staff members are fully trained to provide the best possible service and to make our guests feel as if they were home away from home. I am truly sorry that you were waking up at 10pm regarding your invoice, this is definitely not common practice. Unfortunately, I could not find your reservation on our system, I would appreciate if you could email me directly at celia.bau@citadines.com, as I would like to investigate this issue further. Thank you for all other comments including housekeeping department, and I can assure you that we are already working on the areas of improvement you have highlighted. Please do accept my sincere apologies for any inconvenience caused and rest assured that we take these matters very seriously and are committed to continual improving of our service. Kindest Regards, Celia Bau Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location between Kensington High Street and Knightsbridge, near Hyde Park. Early check-in an unexpected bonus. Very comfortable duplex apartment, well equipped. Front desk staff friendly, courteous and efficient. Highly recommend.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Good location made using public transport easy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Salvatore Guttilla, Guest Services / Front Office at Citadines South Kensington London
Responded 27 Mar 2023
Dear Stillolderbutwiser, Thank you very much for taking the time to leave us a review and for choosing to stay with us at Citadines South Kensington. I am glad that you enjoyed your apartment and I will make sure to share your positive feedback to the rest of the team. Thank you for all your positive feedback. We strive to make our guests feel as if Citadines South Kensington is their home away from home, and feel as relaxed and comfortable as possible. We look forward to welcoming you again at any one of our serviced residences. Kind regards, Celia Bau Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Never complain or leave negative reviews but feel no other option given the noise levels. Currently staying at the apartments, was immediately disappointed it does not look like any of the photos and room no bigger than small hotel room. However usually happy to overlook any small issues and get on with enjoying our holidays, as normal. The real issue is the constant construction noise that started before 8am this morning, immediately rang reception to talk through options, to be told there was nothing they could do to assist and told to email Kensington at Citadines, who are surely reception? Immediately emailed hoping for a quick response to the situation as unbearable even when getting ready for a day of sightseeing. Not received any response as yet The construction noise literally sounds and feels as if they are directly drilling and hammering the bed head, as know might expect some noise level in central London and take this as part of the experience but we literally cannot have a conversation in the room with each other. We are probably going to cut our Christmas vacation short as exhausted and set off home to salvage the rest of our time off work. Such a shame as we love visiting London just won’t be staying here again!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 13 Dec 2022
Dear Laurah, Thank you for staying with us and for taking your time to give us your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Our neighbours have had ongoing construction works, and yes it has affected our guests for a number of weeks. The noise is heard from 9am to 5pm and we are not able to mitigate any changes to this until the works are completed. As I would like to make amends and offer a gesture of goodwill, could you kindly email the reception team again so that I can start the process of a gesture of goodwill? Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location, great amenities and fantastic if you have a dog with you. Great stay taking our dog to London for the first time. Cafes and restaurants in the area and easy walking access to the parks and tourist attractions.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 8 Nov 2022
Dear JWBW2009, We are overjoyed to have received your perfect feedback score. Thank you for recognizing our location and being pet friendly. We truly are grateful and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have arrived at reception with an email confirmation forwarded to me by my husband. I am not allowed to check in despite having the email and my driving licence to prove my name as he needs to check in!! I now have to sit in reception for 2 hrs until he gets here! Having booked in to many hotels and apartments throughout the world this has never happened to us before! Apparently those are the rules!!! Very disappointed!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 8 Nov 2022
Dear Chrisbmx, Thank you for staying with us and for taking your time to give us your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff members concerned, and I will ensure that they receive the necessary guidance to perform a much better role moving forward to ensure an easy check in process. Thank you for bringing this to my attention. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. However, I can assure you that we value your feedback. Once again, please accept our apologies for the issues you faced during your stay. If you would like to discuss the matter further, please don't hesitate to contact me directly. Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and daughter checked into this hotel today at 3.00pm an hour after the 2.00pm checkin stated on all documents emailed to us by the hotel when we booked, after a 24hr flight we were told our room wasn’t ready and to come back in an hour, not good enough failure 1, we were then assigned a room with only 2 single beds for 2 adults and 2 children, we pointed out this was not the room we booked, we booked and paid for a double bed and fold out sofa failure 2, then it was discovered that the room did not have any hot water and they would try and fix it but we have been told that it can’t be fixed therefore we have no hot water epic failure 3. The staff really don’t care, we have had better service from a cheap and nasty hotels like on faulty towers, we will monitor the situation over the next 3 nights and report back so everyone can hear how the rest of our time went at this hotel.…
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Plenty of better options around for better price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 7 Oct 2022
Dear Nerf76, We sincerely apologise for all the issues you have endured during your recent stay with us. As we would like to make and finalize a gesture of goodwill, could you please get in contact with us at kensington@citadines.com. So I can discuss these issues with you directly. Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very conveniently placed for an event we were visiting just over the road. Just like a hotel but with a kitchenette in the room. A bit of a squeeze for the price but that's what I had come to expect in this area. Everything was nice and beds comfortable. I wasn't impressed by the dozey buggers on the front desk on our check in. I felt like I was doing half their job for them. One little thing took seemed to take about 3 hours. I chose this place also because they have onsite parking, which is difficult for hotels in this area. Luckily which had a space available when I arrived. It's a tight squeeze for my large car but I managed to get in and out without any scrapes despite the entry shutter nearly closing on me by the half asleep gatekeeper when I was coming in.
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 14 Sep 2022
Dear Iris, Thank you for taking the time to submit your positive review score and comments. We are truly grateful for your valued custom and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst experience in my life, I booked 2 studios at the same time one of them doesn't have water in the shower which i had to take my clothes daily from one floor to another to take shower and the water in the sink was too hot. Also, one of the lift was out of service. I talked to 4 members with 0 solutions (one of the staff was offering me a smart solution to allow me to take shoeer of one of the bublic toilets.. can you imagine?)
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anthony Bull, General Manager at Citadines South Kensington London
Responded 19 Aug 2022
Dear Archtariq, Thank you for staying with us and for taking your time to give us your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff members concerned, and I will ensure that they receive the necessary guidance to perform a much better role moving forward to ensure cleanliness standards are kept high. Thank you for bringing this to my attention. Unfortunately, there is no way of recreating the past or reversing the unpleasant twin bed situation you experienced. However, I can assure you that we value your feedback. Once again, please accept our apologies for the issues you faced during your stay. If you would like to discuss the matter further, please don't hesitate to contact me directly. Kind regards, Anthony Bull Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$229 - US$379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines prestige south kensington hotel london, citadines hotel london
LOCATION
United KingdomEnglandLondonSouth Kensington / Kensington and Hyde Park
NUMBER OF ROOMS
92
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Claim Your ListingCITADINES SOUTH KENSINGTON LONDON (S̶$̶2̶7̶2̶) S$218: UPDATED 2023 Hotel Reviews, Price Comparison and 291 Photos (England) - Tripadvisor
Frequently Asked Questions about Citadines South Kensington London
Which popular attractions are close to Citadines South Kensington London?
Nearby attractions include Rutland Outdoor Pursuits (0.3 km), Bar 190 (0.4 km), and Kynance Mews (0.1 km).
What are some of the property amenities at Citadines South Kensington London?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at Citadines South Kensington London?
Top room amenities include a kitchenette, a flat screen TV, and a desk.
What food & drink options are available at Citadines South Kensington London?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Citadines South Kensington London?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Citadines South Kensington London?
Conveniently located restaurants include Launceston Place, Publiq., and Memories of India Kensington.
Are any cleaning services offered at Citadines South Kensington London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines South Kensington London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Citadines South Kensington London?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Polish, and Romanian.
Are there any historical sites close to Citadines South Kensington London?
Many travellers enjoy visiting Churchill War Rooms (3.8 km), Houses of Parliament (4.1 km), and Tower of London (7.5 km).
Is Citadines South Kensington London accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.