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The Cumberland

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Room & Suite (587)
Dining (77)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“marble arch”(774 reviews)
“oxford street”(839 reviews)
“hyde park”(566 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,423)
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5,482 results
Traveller rating
1,697
1,939
1,014
463
369
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1,697
1,939
1,014
463
369
Show reviews that mention
All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationironing boardcentral linewest endconciergefoyerselfridgesdoormantheatre
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1 - 5 of 5,482 reviews
Reviewed 3 days ago via mobile

Arrived about 9.30 pm and took about an hour to check in. System’s issues. Whilst system issues happen it is the reaction that was key - no managerial presence to advise the irritated queue, no tactical approach to check us in and do paperwork later,...More

Thank NDMEdinburgh
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear NDMEdinburgh, Thank you for taking the time to share your feedback in regards to your recent stay at the Cumberland Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your...More

Reviewed 3 days ago

Stayed there with work 2 nights , great location room comfortable if a little small and needing some TLC (cracks in paintwork loose bath waste-nothing serious). Noticed A/C not operating and room cooler than I would like. spoke with concierge on way out and he...More

Thank Ged S
Response from Oliver K, General Manager at The CumberlandResponded 2 days ago

Dear Ged S, Thank you for taking the time to share your experience in regards to your recent stay at the Cumberland Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during...More

Reviewed 4 days ago via mobile

The hotel is keeping hold of a authorised payment used in booking even though I payed in full. The bank says they should do this . Called the hotel twice, first time cut off for asking to speak to the manager. Second time still couldn't...More

Thank johnmrobbins
Response from Oliver K, General Manager at The CumberlandResponded 2 days ago

Dear Johnrobbins, Thank you for sharing your feedback following your recent stay. I am glad we were able to discuss this with you. If there's anything else we can assist you with please do not hesitate to contact us. Kind regards, Oliver Kahf General Manager

Reviewed 6 days ago via mobile

In the heart of the city, exceptional location, in oxford street and exactly in front of the hide park, luxurious hotel with a very classic and aristocratic rooms, modern entrance and the breakfast buffet is exceptional also.More

Thank NadierMady
Response from Oliver K, General Manager at The CumberlandResponded 5 days ago

Dear NadierMady, Many thanks for sharing your 5* review of your recent stay with us at The Cumberland Hotel. ​​Indeed we are perfectly positioned in the heart of the city with London underground stations close by making travelling a breeze when getting around London. Alternatively...More

Reviewed 1 week ago

The location and breakfast make this place a good choice. Check in: Check-in was great. Staff was helpful. There is always a huge rush during check-in, but the staff was very quick and managing the rush. Room: The room was average size. the green walls...More

1  Thank uaefrequenttraveller
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear uaefrequenttraveller, Thank you for your detailed review regarding your recent stay at The Cumberland Hotel. It is always disappointing to receive negative feedback and I am sorry that we did not live up to our standards on some of the aspects of your stay....More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$214 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#327 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$214 - US$398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#327 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1346)
Room & Suite (587)
Dining (77)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Dennis L
7 March 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
23 December 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Doctor K
23 December 2017|
Answer
Response from 271trinee | Reviewed this property |
Yes! The security is very good.
0
Votes
Google Translation
Room Tips
"great service, accommodating, lovely ambience"
Read review
"Just great rooms"
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"Try get a refurbished room, much better than older rooms."
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"Don't get the "standard" room. it's sub-standard for sure."
Read review
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