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The Cumberland

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5,583 Reviews from our TripAdvisor Community

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Showing 4,769: English reviews
Newnham, United Kingdom
Reviewed yesterday NEW

Looking forward to another visit to this hotel but sadly we were very disappointed. Plus points Great central location Staff who tried hard to please Good food at the breakfast buffet Minus points Over-crowded with inadequate facilities eg lifts with long queues, queues fir breakfast etc. Exceptionally small double bedroom - standard double bed pushed up against a wall Noisy...

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Helpful?
Thank Tina R
Portsmouth, United Kingdom
Reviewed yesterday NEWvia mobile

Very nice hotel. All staff encountered were friendly, polite and helpful. The room was spacious and had everything we needed in. The breakfast was brilliant, I particularly enjoyed the falafel with hummus, beans, cottage cheese ect and the huge fresh light croissants. The location was perfect. Practically opposite Hyde park and just off of Oxford street. Will defently use this...

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Thank Kalee36
Southampton, United Kingdom
Reviewed yesterday NEW

The location is fantastic for any shop-aholics, the reception is very busy at most times. The lifts (5 of the 6 worked) are very busy, we had a room on the 8th floor and getting up and down can take a while due to everyone going to the other floors. We tried to check in at 3pm but our room...

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Thank Paul B
Jerusalem, Israel
Reviewed yesterday NEW

You can't beat the location of the Cumberland Hotel if you're doing anything in central London. The hotel itself is fine--unlike some others, I didn't find the room "tired" or lacking anything. Everything worked fine: was great to have enough outlets and USB charging points. Bed was very comfortable and temperature control was easy and efficient. Have to give a...

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Thank judyinjerusalem
London, United Kingdom
Reviewed 2 days ago NEW

I can't comment on the hotel as I didn't stay there, but I did pop into the Momentus bar before enduring the crowds at Winter Wonderland. I must say, the Bloody Marys are delicious. Very reasonably priced for a Central London hotel bar too. Will definitely go again when needing to venture to Oxford Street.

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Thank Nadica S
Reviewed 2 days ago NEWvia mobile

I checked in as a guest and the process was delightful. Please give Davide a raise or whatever as his service was beyond sterling. He was friendly, open minded, warm, understanding and efficient. It also helps as he speaks several languages as well. I'd only come to this hotel again if he still works here!! Zarith room 4090 merci muchos...

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2Thank zarith m
Reviewed 2 days ago NEWvia mobile

However tired the rooms might be the location cannot be faulted. We had a King room for 2 nights. All the facilities were there but still a comparatively small room. Bed was very comfy though.Housekeeping was disappointing as we had to call 3 times to sort out things that hadn't been done. The hotel is big and the airport style...

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Thank Clive L
Chester, United Kingdom
Reviewed 2 days ago NEW

Have stayed here many times as nice atmosphere and very convenient location On this visit we had to queue 20 minutes to check-in and when we went into our allocated double room it was very very small with a 3/4 sized bed pushed against the wall and hardly any room to get past the bed to the bathroom In fairness...

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Thank martin c
Lincolnshire, England
Reviewed 2 days ago NEW

We booked through Secret Escapes and got a great deal. We were given a lovely quiet, spacious room to the rear of the hotel. There was an enormous queue for checking in (every time we subsequently passed through reception, the queue was always enormous. It seems to be the norm here). However, when we got to the front of the...

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Thank Frostycat
Reviewed 3 days ago NEWvia mobile

Avoid room 8105, quite possibly the smallest, poorly lit room in London. We were in town for a charity Ball and booked a double room in this well known hotel - when we arrived we lined up at reception with the other 20 or so couples trying to check in and finally got allocated our room. To say we were...

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Helpful?
Thank Steve M

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 

Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Region: United Kingdom > England > London > Marylebone
Price Range: $262 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Reservation Options:
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Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Hotel Style:
#248 Family Hotel in London
#265 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Cumberland staff and other travellers.
35 questions
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Oklahoma City, Oklahoma

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Questions? Get answers from The Cumberland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back if you want a silent night!”
 of 5 bubbles Frostycat, 4 Dec 2016 | Read review
“More pillows ”
 of 5 bubbles ruthfarre, 3 Dec 2016 | Read review
“if you need a strong wifi connection, ask for a lower level room”
 of 5 bubbles travelintexas79, 1 Dec 2016 | Read review
“No mirror at dressing table and bathroom a bit shabby. Toilet didn't. Work needed to call maintenance. Had a king sized bed which was super comfy with nice bedding although it looked like it needed an iron”
 of 5 bubbles zenas683, 1 Dec 2016 | Read review
“Choose another hotel!”
 of 5 bubbles kazbrett, 1 Dec 2016 | Read review
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