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Grosvenor House, A JW Marriott Hotel

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#210 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,438 Reviews from our TripAdvisor Community

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Showing 2,263: English reviews
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Dubai, United Arab Emirates
Reviewed 2 days ago NEW

We had a TERRIBLE experience in this hotel on the 16th of March for 3 nights. If you want to experience bad guest service definitely this is the place especially the Front desk manager Ms ANA one of the rudest and not welcoming person ever with total no care and arrogant attitude person. Upon check in I requested to empty...

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Helpful?
Thank nmk63
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear nmk63, Thank you for taking the time to share your experience following your visit to Grosvenor House, A JW Marriott Hotel. It is truly regrettable to learn about the various challenges that you encountered during your stay, and we would like to apologize for the inconvenience caused in this regards. Evidently from your feedback there should have been more...

Reviewed 4 days ago NEWvia mobile

The Grosvenor house is on Park Lane and of course it's not a cheap place to stay! That said, the quality and service is first class so the value is good. Attentive and friendly staff and comfortable rooms. The conference facilities are good too.

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1Thank Chris W
Rome
Reviewed 6 days ago NEWvia mobile

The hotel is simply stunning, the new lobby is so chic cosy and warm, the lobby bar overlooks Hyde Park and is very welcoming with nice food. The grill restaurant is great. The rooms are spacious and classical. Staff first class. Meeting spaces outstanding. This is the home of luxury. Can't wait to be back!

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1Thank Dodi1972
Reviewed 1 week ago via mobile

Arrived and very pleasant surprise. Massive reception area and polite well presented staff. Car park just across the road so no problems with parking and easy to use. Room spacious and shower was so good with water pressure did want to get out. Room spotless. Just to say a massive thank you to all the staff making my birthday a...

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1Thank dazzer2001
London, United Kingdom
Reviewed 1 week ago

Feels like living a slice of London History. Service is outstanding! Likely one of the best experiences I have had in any hotel world wide! The location is superb! Have been told that Presidents, Prime Ministers, dignitaries and royalty make this home while visiting London. I call it a personal indulgence! A must do!

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1Thank Dale S T
Humble
Reviewed 1 week ago

This was a business trip and the hotel provided an excellent location both for moving about and having business associates visit. The room was excellent with plenty of room, coffee and snack bar, and good closet space. Internet was free for Marriott members. We ate breakfast in the restaurant and the Marriott lounge - both were very good. The only...

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1Thank Dan J
Reviewed 1 week ago via mobile

Stayed 2 nights here. Hotel is beautiful and staff very friendly. Our room was cosy albeit small but comfortable. Hotel is very central. The Red Bar was a little strange and empty for a Friday night but staff were excellent. Perhaps too much red! The JW Stakehouse had lovely food and staff. Portions were perhaps too big! Breakfast was served...

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1Thank Susanne K
Bury St Edmunds, United Kingdom
Reviewed 1 week ago via mobile

Stayed for a dinner function and could not fault the hotel. Service was excellent, rooms clean and spacious. Wide choice of food in the breakfast buffet. It felt like a real traditional hotel. Park Lane car park opposite very handy too!

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1Thank mellieb2017
Tyne and Wear
Reviewed 1 week ago via mobile

Smooth check in - £100 card deposit required. Card refunded at end of trip minus items from the mini bar. The rooms are a little dated for an Autograph but the bathroom is well stocked. The Lobby bar is relaxed and pleasant with good service. The food in the lobby bar was not good for me. I required gluten and...

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1Thank Yel
Reviewed 1 week ago

Very friendly accommodating hotel. Perfect location close to buses and underground. Beautiful rooms, very good service.very nice lounge with good food and free drinks. Friendly and helpful staff all through the hotel. Clean and updated rooms, mine was a corner room, spacious and sunny.

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1Thank Miriam G

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: $421 - $1,076 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#160 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
42 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5