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Grosvenor House, A JW Marriott Hotel

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#236 of 1,063 Hotels in London
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,507 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,324: English reviews
San Francisco, California, United States
Reviewed 2 weeks ago

I'm a platinum customer and know the Marriott properties throughout London very well. If you enjoy rooms with a nod to your proverbial British grandmum, then this place is for you. Don't expect your room to be ready at check-in, even if it's supposed to be by 3pm. And don't expect your loyalty to be rewarded. Want a personal touch?...

5Thank Chuck G
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience following your visit to the Grosvenor House, A JW Marriott Hotel. It was truly disappointing to learn that your overall stay did not meet your expectations and we would like to to extend our apologies for any inconveniences caused. We do hope to welcome you back to our...

London, United Kingdom
Reviewed 2 weeks ago via mobile

It's a conference hotel at heart- the great room and ball rooms are two great dining areas but the public spaces are my favourite- especially the Red Bar which is my top spot on the strip. I wouldn't consider staying here but it's a great beast and serves its purpose well. Now a Marriott , standards are improving!

1Thank Henry T
Reviewed 3 weeks ago

We had a most enjoyable stay and the staff were extremely courteous and accessable. They tended to our every need and the rooms were very spacious and well maintained. Maid service was first class. I would recommend this hotel to anyone planning a visit to London. We only had a slight problem paying with a gift card. They billed my...

1Thank Ron W
Auckland, New Zealand
Reviewed 3 weeks ago

The hotel lost my luggage for about 6 hours, they asked me to look in the luggage hold to help try and find it. The staff in the luggage hold were swearing at each other and were oblivious that a guest was in the luggage room. They had put my suitcase with confidential business documentation and computers in another guests...

2Thank remotetraveller
Mclean, Virginia
Reviewed 3 weeks ago via mobile

I had a very rough start to my first experience after many many years returning to the Grosvenor House a JW Marriott Hotel. I came here to see if the refurbished suites overlooking Hyde Park deserved a review in the 22nd edition of the Classic Magazine. The first room allocated though very spacious must have been used all night by...

4Thank BobbyBatman
Manchester, United Kingdom
Reviewed 3 weeks ago

It has been a number of years since we stayed at Grosvenor House so it was nice to return to the Hotel as we stayed for the big Boxing Fight (Joshua Vs Klitscho) at the end of April. Since our last visit the lobby seems to have been refurbed and modernised and it's pretty special. The location of the Hotel...

2Thank mercurial1985
Reviewed 3 weeks ago via mobile

We arrived in the early afternoon at Grosvenor House. From the moment we arrived we felt well taken care of by the staff. Our room was not ready which was disappointing since we had been traveling for 11-12 hours from Montana, USA. However, one of the gracious members of the concierge staff sat us in the Park Lane restaurant for...

2Thank Barbara P
Southampton, New Jersey
Reviewed 3 weeks ago

My husband and I stayed a week at the Grosvenor House in March. What a wonderful hotel. As my British cousin said "swanky". Service was exceptional. This is now my go to hotel whenever in London. The food in the executive lounge was fantastic!!! A nod to the chef!!!

2Thank ToTravelForALifetime
Singapore, Singapore
Reviewed 3 weeks ago via mobile

Quiet solo dinner never made a sound visiting this place for an evening tea. Reservation confirmed 3 weeks prior and it was not found upon my arrival. No recall of apology and waited 20 minutes to be seated. Supposed to be 1.5 hour free flow champagne but it basically stopped 1 hour since seated. Solo Asian, was it the cause?

1Thank chiuchow
Chelmsford, United Kingdom
Reviewed 3 weeks ago via mobile

Great location. Impressive building. Always good to visit. Good bar area and venue facilities in basement. Also can get parking around the rear where hotel has an manned car park. Location makes for a special night.

2Thank 110AL_110AL

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04/06/2017 05/06/2017
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Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood


  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: $514 - $1,295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#178 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

See all questions (43)

Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A suite with Club room access”
lindak7160, 23 May 2017 | Read review
“Rooms on higher floors should give a view of Hyde Park”
Amrita_12_11, 13 May 2017 | Read review
“Ask for a view of Hyde Park”
  • Looking into the double-part bathroom from the entryway.
  • Front part of the marble bath.
  • Crap view from our room. But, at least, it was quiet.
  • Back part of bathroom. The toilet had some flushing issues.
  • Comfy King bed
spycygrl, 12 May 2017 | Read review
“Request Updated Room - renovations are ongoing.”
JCHamlin, 10 May 2017 | Read review
“avoid rooms along noisy streets”
180chuckg, 5 May 2017 | Read review
5 of 5
US$339* /night
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Prices are for 1 room, 2 adults
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