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Grosvenor House, A JW Marriott Hotel

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#213 of 1,077 Hotels in London
Certificate of Excellence
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2,319 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,154: English reviews
Mukilteo, Washington
Reviewed 22 October 2014

We are active travelers and a mature couple. Where we stay is an important part of our travel experience. We just stayed, for five days, at the Grosvenor House- our third time- for good reason: to experience the best in British tradition and service. Conscientious, gracious staff. The style of the Grosvenor House is a pleasing mix of upscale traditional...

Thank checkplease01
Leicester, United Kingdom
Reviewed 21 October 2014

Stayed here for a ball on the Saturday and if we hadn't been at the ball wouldn't stay here. Room was okish but there was no plug for either the sink or the bath nor was there even a pen to order breakfast with. Breakfast order (when we finally got a pen) didn't turn up although we rang down and...

Thank IainMoo
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to place a review here on Trip Advisor, regarding your recent stay with us. Your comments are truly appreciated and it is regrettable to hear that you found the decor in your guestroom not to your satisfaction. I am sure you will be pleased to hear that At Grosvenor House, A JW Marriott Hotel,...

Reviewed 19 October 2014

Lovely location, near shops on Oxford and Regent Streets and across from Hyde Park. It's in a neighborhood in Mayfair, which also houses many embassies, U.S. included. Rooms were well-appointed and quiet, and the staff courteous. Wi-fi was spotty at best, and not included in room charge, but there is free wi-fi in the lobby.

1Thank Bostonlizzie
Cleethorpes, United Kingdom
Reviewed 18 October 2014

Stayed here with my partner had a really lovely weekend break, the staff were lovely nothing too much trouble, hotel is in an excellent location and the beds were so comfy what more can be said. Recommend a stay here

1Thank LoobieLou16
Sheffield, United Kingdom
Reviewed 17 October 2014

A really nice hotel in a great area of London. Very attentive staff for the entirety of our stay (3 days for business). The beds were great and the rooms very clean as you would expect in a hotel of this stature. Can't even complain at the price as we got a half price deal, though normally I'd consider it...

Thank Jack C
Gold Coast
Reviewed 16 October 2014

The only positive comment I can say about this hotel is the steakhouse, food and service! The rest! 3 star!! Paid £100 internet charges but it never had it! Apologies from reception but still charged! The bed (king) was two beds joined together on two different heights apologies from reception nothing done! Laundry £110! Specifically asked for all to be...

2Thank PiersGoldCoast
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to write a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. It is regrettable to learn that you experienced challenges with regards to service levels in certain areas and for that I must apologize. However, I am pleased to read that your...

Stockholm, Sweden
Reviewed 15 October 2014

Grosvenor House is a very good hotel in the heart of London. Located in Mayfair just next to Hyde Park this hotel is perfect for a business trip but also for a trip with friends and family. From here you have walking distance to most central parts of London. The rooms are excellent and so is the service as well...

1Thank K_enjoying_life
Reviewed 15 October 2014

We stay at a lot of Marriotts and this one was top notch!! The suite was spacious. The bathroom was beautiful. Shower was great pressure. There was a teapot in the room that I used everyday. The turn down service and the maid service would restock it everyday. The beds are comfy. The executive lounge is amazing. The service was...

2Thank MLewis33
London, United Kingdom
Reviewed 14 October 2014

Me and my wife stayed at the Grosvenor House hotel this weekend for my birthday and we had an amazing experience. The hospitality was endless and the staff could not have done anymore to help. We would definitely recommend this hotel, ensure you opt for the "executive lounge" as this does make it worth your while with the selection of...

2Thank Abdul H
Naples, Florida
Reviewed 13 October 2014

The hotel is lovely and fairly close to Buckingham Palace and other interests were in walking distance. Housekeeping does a great job of keeping the hotel up to the Marriott standards. I gave this hotel a "very good" rating because I don't feel that the front desk has it's act together. We waited four hours to check into our room...

2Thank nice/taste

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Staying in Mayfair

Neighbourhood Profile
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: 86-90 Park Lane, London W1K 7TN, England
Region: United Kingdom > England > London > Mayfair
Price Range: $391 - $1,411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#159 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
37 questions
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Bexleyheath, United Kingdom
drexel hill, pa
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a fridge...”
 of 5 bubbles chinadad96, 5 Dec 2016 | Read review
“7th floor was excellent”
 of 5 bubbles Anon100001, 20 Nov 2016 | Read review
“ask for hyde park facing higher floor rooms”
 of 5 bubbles MumbaiK-9, 18 Nov 2016 | Read review
“A room overlooking Hyde Park”
 of 5 bubbles travisb697, 16 Nov 2016 | Read review
“Ask for a city facing room.”
 of 5 bubbles PIno32, 11 Nov 2016 | Read review
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