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Novotel London Tower Bridge

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10 Pepys Street, London EC3N 2NR England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$152
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Free cancellation until 03/01/22
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US$127
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Traveller (664)
Room & Suite (357)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#299 of 1,187 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
"Welcome to Novotel Tower Bridge, set in London City district, If you are looking for a stylish hotel in a top notch location, then you will enjoy staying with us! Our hotel has obtained the ALLSAFE cleanliness and prevention label verified by Clifton." Mr David HAYDEN, Hotel Manager Novotel London Tower Bridge is a 4-star hotel at the heart of the British capital, just meters from the world-famous Tower Bridge and the Tower of London. With London's landmarks within walking distance and sitting in the shadow of its famous skyline, visitors to London will struggle to find a location better than this. On the doorstep of the City and a couple of stops from Canary Wharf, those visiting on business will love the location and can also take advantage of our excellent on-site facilities. After a busy day of work, sight-seeing or play, retire to the comfort of your room where you'll always find free internet access and a Freeview TV. Our new TV have Chromecast so you can stream your favorites series, movie, video. Our sauna, fitness center and hammam will really help you unwind after a busy day, before you head for modern European cuisine and cocktails in our Keepers Kitchen and Bar. We've got everything you need from your London hotel. The hotel has excellent transportation links, close to many major tube stations such as Tower Hill, Monument and Bank, making it easy to get around London. Enjoy a walk over Tower Bridge, visit the Tower of London and St Katharine Dock
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Property amenities
Street parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Conference facilities
Banquet room
24-hour security
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Meeting rooms
Baggage storage
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Housekeeping
Interconnected rooms available
Room service
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, French, Spanish, Italian and 1 more
3612Reviews70Q+A100Room tips
Traveller rating
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Popular mentions
thegreatmattlaw wrote a review 9 Oct
Manchester, United Kingdom62 contributions6 helpful votes
Great location, but just not up to the standard I'd expect in terms of room cleanliness, breakfast service and overall hospitality. Repair is long overdue, ceiling decor is taped so it's not falling apart, cracks visible on the walls. Online request for missing toiletries that never arrived. Breakfast is not refilled quick enough so lots of items are not available, even though there's not a lot of guests. Some of the staff seems pretty light hearted and did not make me feel welcome. Given that there's plenty of choice nearby, it just doesn't seems to be right and sadly I definitely wouldn't be returning again.
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Date of stay: October 2021Trip type: Travelled on business
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Response from David Hayden, General Manager at Novotel London Tower Bridge
Responded 4 days ago
Dear thegreatmattlaw, Thank you for your review and feedback which is gratefully received. Please accept my apologies that we have not delivered the experience we strive to provide for our guests. If possible would you please email me at david.hayden@accor.com with the date of your stay, the name the booking was under and where the ceiling decor is taped so I can follow this up with the relevant members of the team to address this. Once again I am sorry we have fallen short on this occasion, I hope to hear from you soon in order to address the ares you highlight and it is also my hope you will return in the future to allow us to serve you better. Kind Regards, David Hayden Genera Manager
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Gus P wrote a review Jan 2020
Sao Paulo, SP129 contributions86 helpful votes
Hotel's Favourite
This hotel was an excellent choice. The place is located in a good neighborhood, near of the subway station and the beautiful Tower Bridge. The rooms are clean and spacious. The breakfast had good and tasty options and we had a wonderful time there. I wanna thanks to the crew for that time.
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Date of stay: January 2020Trip type: Travelled with family
2 Helpful votes
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Response from Guus_Egberink, General Manager at Novotel London Tower Bridge
Responded 20 Jan 2020
Dear Gustavo P, Thank you for your review and feedback which is gratefully received. We are delighted you had an awesome stay with us and we hope to be able to welcome you back again soon. Kind Regards, David Hayden General Manager
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mrisman29 wrote a review 6 Oct
1 contribution
On arrival at the hotel I was informed that my booking for myself and my family had been cancelled. No notification or explanation other than it was a system generated cancellation. We were “offered” more expensive rooms which I had no option but to take. There was only one towel in a 2 person room and the shower leaked. I will not be returning to Novotel.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from David Hayden, General Manager at Novotel London Tower Bridge
Responded 1 week ago
Dear mrisman29, Thank you for your review and feedback which is gratefully received. I have spoken with the team and believe the booking did not go through as the advance payment option rate you choose failed to go through as such the booking was never received. I believe the Front Office Manager explained this to you upon arrival and that you had further emails which we did not see that we believe to be the notifications of the booking not being accepted. At this point we were then only to offer you the rooms we had left available on the day which were our upgraded rooms to which a 10% discount was applied to. I apologise that the shower leaked and will have maintenance look at this following your review and I have also spoken to the housekeeping team to ensure we provide the correct number of towels for our guests. Please be assured we value your feedback and learn from this as we continually try to improve the experience for our guests. I hope you will give us the chance to serve you better in the future. Kind Regards, David Hayden General Manager
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axel2307 wrote a review 6 Oct
Glasgow, United Kingdom121 contributions134 helpful votes
Very comfortable room with all facilities you could need. Breakfast was buffet-style with lots of choice. Everyone was super friendly and of all the hotels I have tried in the area this is by some way the best and good value for money. Would definitely recommend.
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Date of stay: October 2021Trip type: Travelled on business
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Response from David Hayden, General Manager at Novotel London Tower Bridge
Responded 1 week ago
Dear axel2307, Thank you for your review and feedback which is gratefully received. I am delighted to read you enjoyed your stay with us and thank you for your recommendation. I hope we can have the pleasure of welcoming you back again soon. Kind Regards, David Hayden General Manager
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Cam F wrote a review Sep 2021
1 contribution
Stayed here last weekend (24th, 25th, 26th September) Absolutely fantastic hotel and really good staff. Room was clean and very modern, bathroom and shower was clean and well presented with fresh towels and complimentary hair, body and soap products. Meal in Keepers was fantastic value for money, both had burger and chips with a started of calamari and lived every bite. Loved the acoustic guitarist that played in day night. Breakfast every morning was so so good and a very good selection of hot and cold items. Great view of Tower Bridge from our room which was a nice bonus. Location of the hotel was a massive bonus, round the corner from Tower Hill on the tube and Tower Gateway for the DLR. Overall a brilliant stay and highly recommend for anyone looking for a London get away.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from David Hayden, General Manager at Novotel London Tower Bridge
Responded 2 weeks ago
Dear CamFelton2309, Thank you for your review and feedback which is gratefully received. We are delighted you had an excellent stay with us and highlight so many positive aspects to your stay. We hope to have the pleasure of being able to welcome you back again soon. Kind Regards, David Hayden General Manager
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PRICE RANGE
US$152 - US$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london tower bridge hotel london, novotel london hotel bridge, london novotel, novotel tower bridge
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
203
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Frequently Asked Questions about Novotel London Tower Bridge
Which popular attractions are close to Novotel London Tower Bridge?
Nearby attractions include Tower of London (0.3 km), Sky Garden (0.4 km), and Axeperience (0.2 km).
What are some of the property amenities at Novotel London Tower Bridge?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Novotel London Tower Bridge?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel London Tower Bridge?
Yes, street parking is available to guests.
What are some restaurants close to Novotel London Tower Bridge?
Conveniently located restaurants include Blacklock City, La Dame de Pic London, and Omnino Leadenhall.
Are there opportunities to exercise at Novotel London Tower Bridge?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Novotel London Tower Bridge?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Tower Bridge offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel London Tower Bridge?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Novotel London Tower Bridge?
Many travellers enjoy visiting Churchill War Rooms (3.7 km), Tower of London (0.3 km), and Houses of Parliament (3.5 km).
Does Novotel London Tower Bridge have any great views?
Yes, guests often enjoy the city view available here.