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The Marble Arch by Montcalm

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The Marble Arch by Montcalm
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440 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Reviewed 17 February 2017

i stay 3 nights in Feb 2017 in Marble Arch with my wife and we had an amazing stay. special thanks to Simona & Mariana M. for a warm welcome & we had a special Valentines Day :) i totally recommended best, adrian & anca s.

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Thank Adrian S
Management response:

Dear, Adriian and Anca Thank you for taking the time to write such a pleasant review about your stay with us. It is always a pleasure to read an appreciation about our team members. Simona and Mariana are glad that they made your stay comfortable and memorable. We appreciate your enthusiasm to recommend our hotel to other visitors. We as...

Richmond, United Kingdom
Reviewed 16 February 2017 via mobile

The welcome here is always first class...smiles..and really positive from the doorman onwards! The room was splendid.. great welcome in the room... good tea.. biscuits... excellent Hermes toiletries. The bed was the most comfortable hotel bed ever! The Manager could not be more solicitous and caring. We love this place! Running a national award winning bed and breakfast(Millgate House Richmond)...

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Thank AUSTIN l
Management response:

Dear, AUSTIN Thank you for writing just a beautiful review about your experience at our hotel. It is always a pleasure to read the happy stories from our guests. We are glad that you liked the handpicked choice of tea tray and the toiletries. Just like you even we believe that details are very important to make someone feel very...

Frankfurt, Germany
Reviewed 15 February 2017 via mobile

After quite some time I stayed a second time at The Marble Arch by Montcalm. There will be no third time. The hotel put me in the building opposite the main building they use for their pictures. My room is tiny and in the basement (!) with a window facing the smoking area of the staff. There is no space...

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Thank Kein-Anwalt
Reviewed 15 February 2017 via mobile

Nice hotel room, sister hotel acoss the road with the facilities. Very small room but functional and clean. Showers good, but bathroom so small its one at a time. Staff very helpful and friendly. Would come back, but probably to a bigger room.

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Thank Dan H
Management response:

Dear Dan H, Thank you for taking the time to share your review with us about your recent stay with us. We are glad that you liked the room and the service offered by the team. We endeavour to keep all our guest happy with us. Your appreciation means a lot to my entire team. We aim to provide all...

Reviewed 15 February 2017 via mobile

We stayed at Marble Arch Mont Calm hotel in Jan 2017. We got an excellent service from all the staffs & specially Vera. Location is great as walking distance from Oxford st, Edgeware rd. Room a bit small... concierge very helpful. Just be careful when changing money on Oxford st. Always ask rates first & make sure no commission applied.

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Thank ali e
Management response:

Dear Ali e, Thank you for taking the time to share your review about your stay with us. We are always happy to read that our team members are going that extra mile to help our guest’s. I have shared the review with Vera and she along with the entire team is delighted to read your appreciation. We have different...

Newport, United Kingdom
Reviewed 18 January 2017 via mobile

The room looked quite tired. The walls were as thin as paper. I woke up as I thought my alarm had gone off and then realised it was the room next door. I could hear every word from the tv next door and even worse someone who must be filming an adult film with the screaming going on. I had...

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Thank dwinchurch
Rugby, United Kingdom
Reviewed 8 January 2017 via mobile

Just returned back from an amazing time at this luxury hotel. Everything is as amazing as you can imagine. Beautiful and clean, staff really warm and welcoming. Food so delicious. The room was very comfortable and had a lovely comfortable bed and pillows. From check in to check out we were treated very special. Breakfast was very comprehensive with a...

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Thank sara C
Management response:

Dear sara C, Thank you for the wonderful comment. We are delighted to hear that you found our hotel comfortable and clean. We as a team strive to make our guest feel welcome and warm during their stay with us. Your appreciation is highly appreciated. We are glad that you find the hotel location handy as we are just stone's...

Reviewed 31 December 2016 via mobile

On behalf of my family and I, I would like to place on record, our collective thanks to Adella and her team,for her professional and extremely pleasant manner in attending to all our needs, while working so hard with every dedication to detail for our sons 21st Birthday,If every business had an Adella, we would all have happy memorable time....

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Thank Ann W
Management response:

Dear Ann W, Thank you sharing your review about your recent stay with us. We are glad that we could make your sons 21st Birthday a memorable day for you. Adella is indeed an asset and she is very pleased to read your appreciation. We as a team aim to meet all our guest’s expectation as much as we can....

Reviewed 29 December 2016 via mobile

I have just stayed at this hotel and was very impressed. The staff are friendly and helpful,specially " Miss Bianca " on reception. the breakfast is fantastic and the hotel is located within walking distance of Oxford street. Very good and will stay again if I ever return to London.

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Thank Marcos B
Management response:

Dear Marcos B, Thank you for taking the time to share your review about your recent stay with us. We as team endeavour to make our guest’s stay a memorable one. I have shared the review with Bianca and she along with the team is delighted to read your appreciation. I will agree that the location of the hotel comes...

Canonbie, United Kingdom
Reviewed 25 December 2016 via mobile

Located just off Oxford Street but wonderfully calm The Montcalm is a brilliant choice for a luxury trip to London. Great accommodation and very attentive staff. The Nirvana Kitchen is a great addition and offers good value interesting food. Try to get a room with Club privileges - it is well worth it.

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Thank ian k
Management response:

Dear Ian k, Thank you for taking the time to share such a wonderful review about your recent stay with us. We are glad that you had a comfortable and a calm stay with us. I am glad that you had an opportunity to try our Nirvana Kitchen and it is always a pleasure to know that you enjoyed your...

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Self-Serve Laundry

Additional Information about The Marble Arch by Montcalm

Address: 31 Great Cumberland Place, London W1H 7TA, England (Formerly Palace Hotel)
Region: United Kingdom > England > London > Marylebone
Price Range: $336 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Marble Arch by Montcalm 5*
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotwire, Expedia, Priceline, Hotels.com, Travelocity, Agoda, Cheap Tickets, Montcalm Hotel (London) Ltd & Precis Properties Ltd, TripOnline SA and HotelQuickly so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Marble Arch By Montcalm Hotel London
Palace Hotel London
Hotel Style:
#269 Romantic Hotel in London
#354 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Marble Arch by Montcalm staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 105 on the first floor- no views, but situated by itself so very quiet. Renovations across road”
haydndavies2016, 28 Feb 2017 | Read review
“I cannot. Sorry. For the price they are charging the quality does not match”
791hanai, 17 Nov 2016 | Read review
“All rooms are very well appointed but the Suites are ultra-luxurious.”
443judye, 12 Sep 2016 | Read review
“some of the rooms sizes on line 20m but when we get to the hotel we found them only 15m .”
aabbeeh, 4 Aug 2016 | Read review
“ask for room 105 its not at the front so nice and quiet for a good nights sleep”
outrunmal, 10 Jul 2016 | Read review
5 of 5