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We knew about the renovations going on, but supposed that, as this is Hilton, it would still be OK and chose the hotel based on its excellent location. We will not be back!!! The air conditioning in the room did not work at all, the...More
Came here for a short break with my mother. The hotel is being renovated..not a problem. There were films on the windows to detract from the scaffolding, ok you couldn't see out but then again no one could see in well done for thinking about...More
Response from Issam A, Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 1 week ago
Many thanks for your constructive feedback and understanding. I am very pleased that our team's effort were a major contributor to your positive experience. We will continue to work hard in improving our services whilst our product is being transformed.
We very much...More
First off, read the last few months of reviews. People have been stating there's renovations going on. No excuse if you're a TA member to book here and then complain after about renovations. Did you read some reviews ? We did. Understood they're doing renovations...More
We use Doubletree Hotels a lot but will give this one a miss in the future. I appreciate that this is an old building but the layout of this hotel is so bad they just shouldn’t have bothered. Getting from Reception to the Restaurant and...More
Response from Issam A, General Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 3 days ago
Please accept our apologies if our temporary routing has caused you any inconvenience. In most cases, we escort our guests to avoid such challenges and I must stress this is only a temporary measure whilst part of our ground floor area is being...More
Dave S room 131 Fri 10th and Sat 11th November.
Having travelled the world staying at Hilton Hotels I find myself having to commrnt on me and my wifes stay at this hotel. When we arrived there was a great deal of drilling work going...More
1 Thank Davey-Boy2310
Response from Issam A, General Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 6 days ago
Please accept my sincere apologies for the substandard level of service received by the hotel team. Whilst some elements of your experience form part of the wonderful up and coming transformation of our building, the human driven aspect should have attenuated the situation...More
US$153 - US$314 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#322 Luxury Hotel in London
Number of rooms
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With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming
and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
South Kensington then walk down Old Brompton Road (past Lamborghini showroom and post office) about 5 mins or so until you get to Queens Gate traffic lights where you turn right. Hotel is on far side of Queens Gate (your... More
South Kensington then walk down Old Brompton Road (past Lamborghini showroom and post office) about 5 mins or so until you get to Queens Gate traffic lights where you turn right. Hotel is on far side of Queens Gate (your left)