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DoubleTree by Hilton Hotel London - Kensington

978 reviews
#521 of 1,077 Hotels in London
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Traveller (241)
Room & Suite (236)
Dining (23)
Overview
  • Excellent29%
  • Very good36%
  • Average19%
  • Poor10%
  • Terrible6%
Travellers talk about
“great location”(138 reviews)
“queens gate”(11 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel London - Kensington
Special Offer: SAVE UP TO 25%
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Reviews (978)Write a Review
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All reviewsgreat locationqueens gatethe royal albert hallnatural history museumgloucester roadon arrivalhyde parklovely hotelshort walkeasy accesstube stationpiccadilly linerooms are smallbooked this hotelkensingtonconciergeharrods
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1 - 5 of 855 reviews
Reviewed yesterday via mobile

We booked a standard double room through LastMinute.com for a good deal for our two night stay in London. We booked without breakfast so cannot comment on that and the room was good but a handful of improvements could be made. The hotel is undergoing...More

Thank tim656
Hotel's Favourite
Reviewed 9 November 2017

Came here for a short break with my mother. The hotel is being renovated..not a problem. There were films on the windows to detract from the scaffolding, ok you couldn't see out but then again no one could see in well done for thinking about...More

Thank coopsy765
Response from Issam A, Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 4 weeks ago

Dear coopsy765, Many thanks for your constructive feedback and understanding. I am very pleased that our team's effort were a major contributor to your positive experience. We will continue to work hard in improving our services whilst our product is being transformed. We very much...More

Reviewed 3 days ago

Avoid this hotel at all cost while major refurbishment is going on. It doesn't mention this at all on the website but there is plastic film over the windows in some rooms so that anyone on the scaffolding can't see into the rooms, for 1...More

Review collected in partnership with DoubleTree by Hilton
Thank U2231MJpatriciah
Reviewed 4 days ago

Hotel is in the process of being refurbished but this was not notified when booking. Room small for a 4* hotel charging over £230 per night for the cheapest room available. Heating cannot be controlled to modify temperature.

Review collected in partnership with DoubleTree by Hilton
Thank theodores118
Reviewed 5 days ago

See my review already submitted. I Already submitted review. I would add the pillows were much too soft and are due to be replaced. Sound proofing is poor as can hear other guests in adjacent rooms or corridor.More

Review collected in partnership with DoubleTree by Hilton
Thank BobH764
Response from Nicole-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel London - KensingtonResponded 3 days ago

Dear BobH764, Thank you for your comments. We are sorry about your disappointment and we will take your comments into consideration in order to replace our pillows and improve our room insulation. We appreciate your feedback and we hope to have a second chance in...More

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Traveller (241)
Room & Suite (236)
Dining (23)
Hotel & Grounds (188)
Bathroom (20)
About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$136 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#324 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$136 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#324 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
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