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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,418 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,275: English reviews
Hucknall, United Kingdom
Reviewed 4 September 2015

This was the last night of our holiday. We decided to have a meal in the hotel and took a seat on the open air veranda to order. We had a fabulous meal whilst watching the sun go down and watching the buildings across the River Thames light up in all their colours. We could have been anywhere in the...

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1Thank Sheila R
Edinburgh, United Kingdom
Reviewed 2 September 2015

This hotel has recently been rebranded from a Hilton to a Doubletree, this has coincided with a lick of paint for the communal areas and a light touch refurbishment of the bedrooms. while this is welcome it does very little to hide this Hotel's main problem - it is housed in a series of interconnected buildings ill suited to being...

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8Thank Craggy1sland
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

I'm very sorry to see that you did not enjoy your stay with us and would very much like the opportunity to speak with you directly regarding your concerns. Please do contact me at amie.gotts@hilton.com. Kind Regards

Shrewsbury, United Kingdom
Reviewed 2 September 2015

Booked a suite for a London trip for my daughter's birthday. Got upgraded to top floor one bedroom suite with balcony/river view. It was a fabulous corner room with floor-to-ceiling windows and views of river and Canary Wharf on two sides. Room service was excellent and public areas were lovely. We enjoyed getting the ferry over from Canary Wharf but...

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2Thank Revelstone
Stamford, United Kingdom
Reviewed 2 September 2015 via mobile

I stayed here before the renovations, always had an wonderful stay. On this basis I recommended the hotel to my sister, we met here in the restaurant for an evening meal. The renovations are superb and it's a lovely environment. The service is a totally different matter. Everyone is rushing around and seem to be getting no where, breakfast was...

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Thank pumaparker
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent time spent with us at Doubletree by Hilton London Docklands. I would like to apologies for the issue you have experienced and can assure you that I have shared your concerns with our management team. Please do contacting me directly at amie.gotts@hilton.com as I would like...

Cork
Reviewed 1 September 2015

We booked the Double Tree and I was a little nervous as some of the previous trip advisor reviews were not the best. However I must say that our stay was excellent. Accommodation for our family of 2 adults and 3 children in a city location can sometimes be difficult to get and is most time cramped. The room at...

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Thank Hillaryc
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us at Doubletree by Hilton London. We are so pleased that you enjoyed your time with us and do hope we get the chance to welcome you back in the near. Kind Regards

Glasgow, United Kingdom
Reviewed 1 September 2015

I've stayed here numerous times over the years for business, both when it was a Hilton and in its current form as a DoubleTree and it is consistently the worst hotel I experience in London - only to be endured when nothing else nearby is available within my price bracket. The building(s) which house it are completely unsuited to being...

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5Thank GlynzrioBonez
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

We are so very sorry to hear that you have not enjoyed your most recent time spent with us. I would very much like the opportunity to speak with you about this. Please do contact me directly at amie.gotts@hilton.com. Kind Regards

New England
Reviewed 1 September 2015

Really enjoyed my two recent stays at the Doubletree Docklands. Great location right on the river, and easy to reach by public transit from central London (Jubilee Line to Canada Water, then the C10 bus or a 15 minute walk; or DLR or Jubilee Line to Canary Wharf, then free river shuttle). Rates were great value, and very competitive compared...

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Thank GSH_maine
United Kingdom
Reviewed 1 September 2015

My three year old son had a febrile convulsion at the hotel. The front of house manager was superb helping calm my eldest son while we dealt with the paramedics. He is a credit to the hotel and the Doubletree brand...he not only made my son feel calm at a moment of fear but looked after us after the event....

Review collected in partnership with DoubleTree by Hilton
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1Thank David S
Reviewed 1 September 2015 via mobile

The service at this hotel is terrible! We had a seminar in one of their meeting rooms and prior to the day the event manager who was allocated to our event was extremely rude and condescending on the phone while we tried to make some ammendments before the day. On the day of our event, we had nobody there to...

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5Thank Bukki D
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for sharing your feedback about your most recent experience at our hotel. I would like to apologies for the issue you experienced and can assure you that this is not a common occurrence. Please do contact me directly at amie.gotts@hilton.com as I would be delighted to answer any quires you may have. Kind Regards

Reviewed 1 September 2015 via mobile

Stayed at the doubletree hilton for two nights. Initially booked via the reservation line and was sold an extra charge but eventually after many Phn calls to Texas this was sorted and when I arrived at the hotel the extra charge was kindly refunded. I was a bit cautious about staying here after reading some reviews, but I have to...

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Thank A-umer

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: International, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe St, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $187 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#278 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't ever go there to have an afternoon tea-Below zero quality”
 of 5 bubbles Renatinha, 19 Feb 2017 | Read review
“Room 343 was very nice”
 of 5 bubbles Sylviepw, 13 Feb 2017 | Read review
“ask for rooms with view to river”
 of 5 bubbles RimantasJ, 12 Feb 2017 | Read review
“If you have to stay, then please do ask for the water facing room”
 of 5 bubbles dashjd, 12 Feb 2017 | Read review
“higher floors, view to riverside”
 of 5 bubbles MoacaZ, 12 Feb 2017 | Read review
5 of 5