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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,241 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,118: English reviews
St. George, Utah
Reviewed 2 weeks ago

Overall, this doubletree proved to be a great place to stay while visiting London. We had a suite on the top floor in the 2nd building that was clean and cozy. The bathrooms where a bit smaller than what I am used too, but I guess most of London would be the same way. They only thing that seemed a...

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Thank Brian J
Glasgow, United Kingdom
Reviewed 2 weeks ago

Attending conference at London Excel and opted to stay here as appeared to be good value for money. Good sized double room which was comfortable and clean. Bathroom small but ok for business traveler. Very good breakfast with wide selection of cooked food, cereals and healthy options. Superb complimentary river bus with regular crossings to Canary Wharf. Only downside was...

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Thank Ainslie2006
Haddington
Reviewed 2 weeks ago

The overall quality of the hotel was very disappointing. The cleanliness in the bar area was poor, our room was very clean but the room layout wasn't well thought out. Service was slow and staff not particularly friendly considering a service charge was already included. Staff might try harder if they had to earn their tips! We won't be visiting...

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Thank annebarbara981
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back...

London, United Kingdom
Reviewed 2 weeks ago

Considering it was an executive suite for a bridal party & wedding night, there was no hot water at all to take a shower which is poor. The fire alarm went off twice on the second morning (morning after my wedding). Not entirely happy with the service and would have expected more for the reason of why I was there....

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Thank 18carlys
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for you review, we are very sorry to hear that your special occasion had been affected by issue within the hotel. I would very much like the chance to speak with you further regarding your review. Please do contact me directly for further assistance. Kind Regards AMie

Reviewed 2 weeks ago

First of all I booked a deluxe king room with a river view. When I got into the room it was a standard double with no view (window was inside the building!) and my bedroom at home is bigger than this whole room with a bathroom. I complained - told that was the only room they had left as were...

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Thank lissybatgirl
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments regarding your most recent stay. We are deeply disappointed to hear that your stay with us was not an enjoyable one. Please do contact me directly at amie.gotts@hilton.com, as I would be happy to discuss this with you further. I look forward to hearing from you. Kind Regards Amie

Gosport, United Kingdom
Reviewed 2 weeks ago

This was my second stay at this hotel, the previous stay for a Lady Gaga concert at the O2 Arena in 2014 The good points Fabulous views of the Canary Wharf skyline from the bar and any room on the riverside Free "on street" parking is possible within walking distance of the hotel There is a fabulous pub almost next...

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Thank pdjroberts
London, United Kingdom
Reviewed 2 weeks ago

Booked through Hilton's own website and made a request on the booking, which was ignored. Had a suite which had amenities like a coffee machine and mini fridge, however none work plugged in. Because of location of the plug sockets, had to rearrange the furniture in the room to find the nearest available one (plus one wasn't working at all)....

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Thank Heather T
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to complete your review following your most recent stay with us. Feedback such as yours is always welcome and most helpful. Your feedback has been share with the respective heads of department in order for us to constantly improve our guests overall experience. I do hope we have the pleasure of welcoming you back...

Reviewed 2 weeks ago via mobile

Generally gd service, nice view of river thames, quick ferry to canary wharf but not much to do in that area. Meeting room was too small for us. Lunch and tea break was gd. Bfast was gd but too crowded, too long Q for Saturday so that was bad. Q a number of us had to skip bfast for our...

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Thank Belinda L
Lyon, France
Reviewed 2 weeks ago

Great location within 15mn by Tube to reach London downtown. You can either reach the hotel by Tube or by using a complimentary boat. Room bigger than regular hotel in downtown so it's perfect.However,room was cold and heater was switch on after chasing the front desk...Breakfast is delicious and offer a large range of choice both continental and English. Our...

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Thank BKK2006
Reviewed 3 weeks ago via mobile

I haven't stayed at this Hilton property for sometime; in fact the last time it didn't carry the doubletree branding. My last visit was ok so my expectations were set at a similar experience. It was actually one of the best check-in experiences at any of the hotels I've stayed at in London. My room was fantastic and the room...

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Thank Claire F

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: European, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe Street, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $181 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, HotelTravel.com, Hotels.com, Travelocity, Priceline, Odigeo and Cancelon so you can book your DoubleTree by Hilton Hotel London - Docklands Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#272 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view if you can”
 of 5 bubbles DavidGerrish, 6 Dec 2016 | Read review
“Balcony view is amazing.”
 of 5 bubbles karencS9944WV, 6 Dec 2016 | Read review
“Don't get room 101 from £160 not worth it.”
 of 5 bubbles elainep31, 28 Nov 2016 | Read review
“if noise bothers you ask if you can check the room first, ours had noise from pipes in the roof.”
 of 5 bubbles 599laras, 28 Nov 2016 | Read review
“High floor corner rooms have the best views (670)”
 of 5 bubbles X364YFbrianj, 24 Nov 2016 | Read review
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