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Cranley Hotel

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Traveller (271)
Room & Suite (311)
Dining (19)
Ratings and reviews
#608 of 1,086 Hotels in London
  • Excellent48%
  • Very good27%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“four poster”(38 reviews)
“south kensington”(41 reviews)
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What's included
Free Wifi
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
Dry Cleaning
Free Parking
Breakfast included
Pool
Restaurant
Airport Transportation
Fitness centre
4 Star Hotel
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and...
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Location and contact
10-12 Bina Gardens | South Kensington, London SW5 0LA, England
16.2 km to London City Airport
108 restaurants are within a 0.5 km radius
0.7 km from Natural History Museum
View nearby attractions and restaurants
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Reviews (910)
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755 results
Traveller rating
358
199
100
54
44
Traveller type
Time of year
LanguageEnglish
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358
199
100
54
44
Show reviews that mention
All reviewsfour postersouth kensingtonold brompton roadwelcome drinkquiet residential streetcharming hotelafternoon tearoom servicesmall hotelfour star hotelexecutive roomthird floortube stationthe royal albert hallbooked this hotelmini barlocation is excellent
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1 - 5 of 755 reviews
Reviewed today via mobile

Good location and nice enough welcome from the people that worked there. However other than that, this has to be one of the worst hotels I've stayed in. I don't know how they get away with running such a terrible hotel in such an upmarket...More

Thank Martin D
Reviewed yesterday

Negative - 1)Dislike the receptionist (cant remember her name but i think something starts from Sxxxxx) Super unpleasant check in! we reached hotel very early and asked if there's available room (though i know check in time is 2pm) The arrogant receptionist didn't check for...More

Thank happyshopping
Reviewed 5 days ago via mobile

We booked this hotel weeks ago only to arrive and be told that the hotel was Over Booked took them ages to arrange another hotel (and to get ready in the Loo or we’d be late for the theatre ) but I must give them...More

Thank Joann A
Response from GM159, Manager at Cranley HotelResponded 4 days ago

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a...More

Reviewed 5 days ago via mobile

Obviously nervous after seeing the reviews. My room was clean, big enough, comfortable and with a mini bar, bath and safe. Coffee and tea all there. Lady on reception was lovely. Air con not working so they put a mobile unit in the room straight...More

Thank Cheshireguitar_1976
Reviewed 1 week ago

A lovely little boutique hotel. Some of the previous reviews worried me but when we arrived the staff were lovely and friendly and they can not do enough for you. Our room was a 4 poster and we couldn't fault it....very spacious and clean. The...More

2  Thank Rebecca387
Response from GM159, Manager at Cranley HotelResponded 5 days ago

Dear Guest, Thank you for sharing this fantastic review of your recent stay here at The Cranley Hotel. I am extremely pleased to learn that every member of my team made you feel so special making your visit perfect. All of our rooms are very...More

View more reviews
About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Things to do
Bar/Lounge
Details
Price range
US$162 - US$690 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#283 Romantic Hotel in London
#286 Business Hotel in London
#362 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$162 - US$690 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#283 Romantic Hotel in London
#286 Business Hotel in London
#362 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (271)
Room & Suite (311)
Dining (19)
Pool & Beach (1)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
j b
1 April 2018|
AnswerShow all 6 answers
Response from Myrna M | Reviewed this property |
My experience is this hotel has some serious standard and good practice issues. Security is something that you must consider.
2
Votes
lc12456
24 February 2018|
AnswerShow all 2 answers
Response from Rachelmalik | Reviewed this property |
14:00
0
Votes
Kat198288
17 June 2017|
AnswerShow all 4 answers
Response from Christine L | Reviewed this property |
Sorry can't say.. we were there around Christmas time and didn't need AC.... worked well there for us very comfortable room and quick trip to the fabulous Royal Albert Hall
0
Votes
Room Tips
"Pay a bit more and get a 4 poster room."
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"Avoid this hotel"
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"not diability friendly at all"
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"NO room is good"
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