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Cranley Hotel

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Traveller (257)
Room & Suite (299)
Dining (19)
Overview
  • Excellent50%
  • Very good28%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“four poster”(38 reviews)
“south kensington”(41 reviews)
Free Wifi
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
Concierge
Dry Cleaning
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (871)
There are newer reviews for Cranley Hotel
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Traveller rating
355
198
95
46
32
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355
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95
46
32
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All reviewsfour postersouth kensingtonold brompton roadwelcome drinkquiet residential streetcharming hotelcontinental breakfastafternoon tearoom servicesmall hotelfour star hotelthird floorexecutive roomtube stationspent nightsthe royal albert hallbooked this hotel
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21 - 25 of 726 reviews
Reviewed 22 February 2018

Great location, nicely decorated (although aged in some areas), very comfortable bed. The staff could have been more engaging. We switched room because the television didn't work in the first room - only for the second not to work properly. The receptionist told us our...More

2  Thank Rachelmalik
Response from GM159, Manager at Cranley HotelResponded 5 March 2018

Dear guest, Thank you for your feedback and I am very sorry to learn about the inconvenience you have suffered as a result of the television not working in the room. Once again, I would like to thank you for sharing your experience with us....More

Reviewed 19 February 2018

Having read a multitude of mixed reviews, I wasn't at all sure what to expect. First of all, the location is just lovely, the exterior of the hotel just as grand as you'd expect to find in this part of London. On entering, you do...More

Thank Helen T
Response from GM159, Manager at Cranley HotelResponded 5 March 2018

Dear guest, Thank you very much for your lovely review. I am very pleased that you enjoyed your stay with us. I am delighted to hear that you found our hotel to be charming and uplifting. We also take a lot of pride in our...More

Reviewed 18 February 2018

Calls itself a boutique 'Mr & Mrs Smith' hotel?! I left my lovely new scarf at The Cranley Hotel in December 2017 and was promised that it would be returned on the day of my departure. After confirming it had been found and providing my...More

1  Thank Harriet W
Response from GM159, Manager at Cranley HotelResponded 5 March 2018

Dear Guest, We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of my team and I'm sorry to note you did not have this same impression on this occasion. I can assure you that your...More

Reviewed 18 February 2018

Reception is awkwardly situated across a doorway.Friendly receptionist though. The hotel decor is generally tired and shabby. Cracked sink, grout around bath grubby, curtains water marked. No BBC channels on TV. No tea or coffee making facilities in room. The evening welcome drink that was...More

1  Thank VintageandPaint
Response from GM159, Manager at Cranley HotelResponded 19 February 2018

Dear Guest, Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. I very much hope we will yet...More

Reviewed 17 February 2018

No one was at the desk when I arrived at the property had the wait over 10 minutes until I heard someone in the office and made them aware I was waiting. In the room, bathroom light was flickering and couldn't be replaced due to...More

1  Thank JasTAProfile
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Best Value Properties in London, United Kingdom
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About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Things to do
Bar/Lounge
Details
Price range
US$162 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#283 Romantic Hotel in London
#286 Business Hotel in London
#340 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$162 - US$417 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#283 Romantic Hotel in London
#286 Business Hotel in London
#340 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (257)
Room & Suite (299)
Dining (19)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
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j b
1 April 2018|
AnswerShow all 6 answers
Response from JH9271969 | Reviewed this property |
We were only there for a quick turnaround. BUT - it's in a great area and I felt perfectly safe.
1
Vote
lc12456
24 February 2018|
AnswerShow all 2 answers
Response from Rachelmalik | Reviewed this property |
14:00
0
Votes
Kat198288
17 June 2017|
AnswerShow all 4 answers
Response from Christine L | Reviewed this property |
Sorry can't say.. we were there around Christmas time and didn't need AC.... worked well there for us very comfortable room and quick trip to the fabulous Royal Albert Hall
0
Votes
Room Tips
"The location is good,so stay here if you get a special offer,not otherwise or be disappointed"
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"Four poster big rooms"
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"Avoid the 4th floor as the elevator does not go there."
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"Basement floors are darker, with very dim lighting. Cigarette smoke will enter room as small patio area is..."
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