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Aloft London Excel

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Traveller (783)
Room & Suite (455)
Dining (93)
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Overview
  • Excellent45%
  • Very good39%
  • Average11%
  • Poor3%
  • Terrible2%
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Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,981)
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46
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All reviewsprince regentdlr stationcity airportconvention centercanary wharfcanning townemirates air lineblack out blindssauna and steam roomdocklands light railwayattending a conferencejubilee linewalk in showercomfy bedbooked this hotelreception deskfull english breakfast
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1 - 5 of 1,737 reviews
Reviewed yesterday

The room was fine, although storage was badly designed for hanging clothes - one in front of the other but could cope with that. Stayed here for an event at the Excel - location was good but..... As the events can be long you may...More

Thank NaheedHanif
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded today

Hi NaheedHanif, I am really sorry to see that your stay and service provided was not up to your expectation. I understand that you were a guest during one of the busiest week at Excel and our restaurant was not able to accommodate any other...More

Hotel's Favourite
Reviewed 26 November 2017 via mobile

We stayed at Aloft largely due to the fact that I was 20 weeks pregnant and we wanted a larger hotel room and comfortable, large bed and a pool for exercise at a reasonable rate. We absolutely hit the jackpot with Aloft! We stayed here...More

2  Thank rjmahony
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 28 November 2017

Hi rjmahony! It is such a pleasure to read your review from your stay with us here @ Aloft London Excel! I am really happy that you had a good stay and all the facilities were up to your expectation and local amenities at a...More

Reviewed 5 days ago via mobile

Very disappointing first day of a 3 day stay. Bearing in mind this is the main hotel linked to Excel where conferences hold up to 13000 people, the hotel just could not cope with around 12 guests making for the bar after conference! Only 3...More

Thank Alison W
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 days ago

Hi Alison W! Thank you for letting us know about your experience with us. I am really sorry to hear that unfortunately the service was not up to your expectations during this busy time at Excel. Please do not hesitate to contact me directly while...More

Reviewed 5 days ago

We booked a week in this hotel because we were attending a conference held at the Excel center. It was booked in the US by Starwood Preferred Guest services who took a lot of time and effort to get it right so we felt confident...More

Thank Mary M
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 days ago

Hi Mary M, Thank you for the nice review of your recent stay with us. I am happy to see that overall you enjoyed your stay here and the trip from and to Heathrow Airport. I will definitely share your comment with our housekeeping department...More

Reviewed 1 week ago

Stayed here in March for 2 days whilst exhibiting at Excel. Hotel room was nice and roomy and I appreciated the two different types of pillows. All normal amenities including an iron and ironing board although it took me a while to find it. My...More

Thank masamr2015
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 1 week ago

Hi masamr2015! Thank you for sharing your experience with us. We appreciate your feedback and we will share it with the rest of the team to improve our guest's stays in future. Please feel free to contact me before any future booking so I can...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$102 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#250 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$102 - US$390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#250 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (783)
Room & Suite (455)
Dining (93)
Pool & Beach (35)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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millersm1
5 April 2018|
AnswerShow all 4 answers
Response from cruisa | Reviewed this property |
I arrived early and I was able to check in. I hope you can to. It was excellent hotel
0
Votes
Kerry H
8 December 2017|
AnswerShow all 3 answers
Response from C0DY6 | Reviewed this property |
The nearest station is Prince Regent DLR, which is a light rail station, about a 2-3 minute walk from the hotel. It’s connected at the 2nd floor so you won’t have to walk on the streets. You can transfer to the tube at... More
2
Votes
Shara G
26 November 2017|
Answer
Response from malc0lm111 | Reviewed this property |
Hi hotel is very smart and clean very helpful staff and everything you need in a Ikea way not a luxury way, but still great value and VERY comfortable rooms. Sorry not sure about the banquet hall.
1
Vote
Room Tips
"Request Thames river view and not too high up. Our first night there was a false fire alarm and we did have..."
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"Higher up the better to get you away from functions on in the bar"
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"go to the primer inn for better service"
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"Avoid low floors, passers by could be peeping into your room"
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