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Aloft London Excel

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Traveller (787)
Room & Suite (455)
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Overview
  • Excellent46%
  • Very good38%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“prince regent”(71 reviews)
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“city airport”(79 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
4 Star Hotel
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,004)
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All reviewsprince regentdlr stationcity airportconvention centercanary wharfcanning townemirates air lineblack out blindssauna and steam roomdocklands light railwayattending a conferencejubilee linewalk in showercomfy bedbooked this hotelreception deskfull english breakfast
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1 - 5 of 1,758 reviews
Reviewed 2 days ago via mobile

My friend and I were in London for a weekend, and we chose Aloft because we’d stayed in one in Europe and absolutely loved it. We loved this one too! We had a double room, which was more than adequate for two of us. The...More

Thank Marie11P
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded yesterday

Hi Marie11P! Thank you so much for the wonderful review of our hotel! I am really pleased to see that you like the Aloft brand and concept of the rooms. As you mentioned, even if we are located next to London City Airport, all the...More

Hotel's Favourite
Reviewed 1 week ago via mobile

First time I had stayed in “Aloft”, it was recommended by a work colleague, I had a great stay. I had a king size room, which I booked online. The room layout is unique, but in a good way, with the bathroom directly behind the...More

1  Thank mcfi5dhc
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 1 week ago

Hi mcfi5dhc!! Thank you for writing such a detailed feedback on you first stay @Aloft! I am very happy to see that you enjoyed the stay and you really liked the hotel and design of the rooms. Yes, Aloft offers a totally different style of...More

Reviewed 3 days ago

Our booking was made in October '17 for May '18, a twin room. On arrival we had been allocated a double room, the reason given me was the third part we booked the room through has small print saying " the hotel can not guarantee...More

Thank Sheila S
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded yesterday

Hi Sheila S, Thank you for your feedback on your stay with us. I am sorry to hear that unfortunately a twin bedroom was not available at check-in time. It is true, we do not guarantee room types but we do our best to acknowledge...More

Reviewed 4 days ago

I really only recommend aloft ExCel for its proximity to ExCel London. Due to its proximity to London City Airport, you will start hearing planes landing before 8am, quite loudly too. Hotel offers no complimentary slippers. They offer a bar of soap but neglected to...More

Thank blackchina3000
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 3 days ago

Hi blackchina3000, Thank you for your detailed feedback on your visit here @ Aloft London Excel. I am really sorry to hear that unfortunately the stay was not up to your expectations. I will share your comments with our housekeeping department to make sure this...More

Reviewed 5 days ago via mobile

Overall: New hotel = clean / decent rooms and facilities. Service is substandard, staff poorly trained. Pros: Clean and new facilities. Nice building. Convenient to access. Aloft attempts to target the younger crowd with a different color scheme vs the standard hotel format and with...More

Thank Sharif G
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 days ago

Dear Sharif G, Thank you for your feedback on your recent stay here @ Aloft. I am really sorry to hear that unfortunately the experience was not up to your satisfaction and I invite you to contact me directly so I can investigate further. Apologies...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$95 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#262 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$95 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#262 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (787)
Room & Suite (455)
Dining (93)
Pool & Beach (35)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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millersm1
5 April 2018|
AnswerShow all 4 answers
Response from cruisa | Reviewed this property |
I arrived early and I was able to check in. I hope you can to. It was excellent hotel
0
Votes
Kerry H
8 December 2017|
AnswerShow all 3 answers
Response from C0DY6 | Reviewed this property |
The nearest station is Prince Regent DLR, which is a light rail station, about a 2-3 minute walk from the hotel. It’s connected at the 2nd floor so you won’t have to walk on the streets. You can transfer to the tube at... More
2
Votes
Shara G
26 November 2017|
Answer
Response from malc0lm111 | Reviewed this property |
Hi hotel is very smart and clean very helpful staff and everything you need in a Ikea way not a luxury way, but still great value and VERY comfortable rooms. Sorry not sure about the banquet hall.
1
Vote
Room Tips
"All rooms are quiet even if a plane landing at London City airport flies by your window"
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"If visiting ExCel, ask for a room on 2nd floor and you can walk straight across to the venue."
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"Request Thames river view and not too high up. Our first night there was a false fire alarm and we did have..."
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"Higher up the better to get you away from functions on in the bar"
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