I booked two Deluxe rooms for a very special birthday celebration: Two mums and two teenage daughters. The two girls were celebrating their 13th birthdays. From the moment of contacting the hotel to arrange the visit until checkout after the weekend, the staff at every level were brilliant: friendly, warm, engaging, professional. I had mentioned that it was the girls' birthdays and on arrival, both girls were welcomed with a happy birthday message in chocolate with macarons to enjoy and balloons! The attention to detail was wonderful. The friendliness of all staff at every level to ensure a happy and memorable stay was beyond all expectation. The bar is funky cool! Cocktails and mocktails were enjoyed. The breakfast was of the highest of standards and delicious. Quite rare I would think in a West End hotel to have this level of personal service and interest shown in every guest. Five stars to everyone! We are delighted to recommend this wonderful hidden gem just off Piccadilly. …
Hotel is clean, very conveniently located. The staff is wonderful, especially their Concierge staff! Lee & Simon were wonderful and made the entire trip move smoothly. Even before we arrived in London, they willingly helped arrange travel within the UK for us. We would most definitely stay with them again.
The staff and service were impeccable. Thomas in the Dandy Bar made me a personalized drink and it was perfect. The cocktail menu was extensive and the atmosphere was swanky and lovely. Wonderful after a long day walking and exploring London.
The best people on human earth. All of the staff were extremely friendly and the bartenders became fast friends. Didn’t have anyone to go out with and gave recommendations and even came out with me for a few nights. Absolute gentlemen and the room was lovely. Duane, Rheon, Thomas, Sam, Ari, and Pierre were absolutely wonderful!
My stepmom and I had so much fun at this hotel! The service was amazing and everyone was sooo kind!! We really loved Thomas, Rehon and pierre!! Such lovely people and such an amazing location and hotel! Definitely a 10/10!
This was our fifth or sixth visit to this hotel. It is in a great location (there is a nearby car park outside of the congestion zone), it is within walking distance of Hyde Park, Green Park, St James Park, Harrods, Leicester Square and The Mall, the decor is lovely and the hotel very clean. The Dandy Bar is a great area with good food, including vegan options, good cocktails and very friendly bar staff. Our room (deluxe) was lovely with a very comfortable bed and both a shower and bath in the bathroom. Breakfast was excellent and served by the excellent waiter, Po.
We loved this hotel!! amazing service, the location is perfect really near Mayfair, Knightsbridge area, Bond street , regent, and Picadilly. The decor of this hotel is beautiful! the room size is quite good to be in the best area in London ..
Lovely hotel, great location for visiting the main attractions, or avoiding them. On the door step of lovely Shepherds Market, Green Park, Buckingham Palace etc. The hotel itself hits all the right spots . Service, decor, comfortable etc. The beds are huge but the rooms are quite small as always in London. London itself is always a joy. Culture, cuisine , history, diversity, friendliness. Love it.
Exceptional place and one of the best hotels I have ever stayed in. Staff were incredible ,from gentlemen on the door to bar staff and reception staff. I was celebrating my birthday and they have brought us complimentary cakes as well as fruit platter. Mini bar is complimentary too . Bar has incredible young men ,who are so friendly yet professional and served us two complementary drinks. They really couldn’t do enough for you and were oozing such a good and positive energy. We had a garden view room and it was so specious ,beds comfy ,everything there you might need. Staff are true credit to this hotel . Whatever you are doing ,keep doing it as it’s working ! They clearly enjoy their jobs ! Gentleman called Darren was so helpful in terms of parking ,and welcoming us to the hotel. Do not think twice about staying here! Thank you so much and really looking forward to visiting you again…
The Townhouse is in a small and quiet street, in a perfect location in Mayfair. Close to Green Park subway and the key attractions, this makes it an ideal place for any London visit. The hotel is stitched together from a number of houses, thus if you walk along the corridors, you encounter stairs and nooks, where buildings were connected. This gives it a cozy flair, but can be a bit annoying if you bring along a suitcase. The standard rooms are small but nice, the low ceilings are a bit special. What I liked is that the noise isolation is very good, you neither hear the street nor the neighbours. Just be aware that they also have rooms on the ground floor - those with two-digit numbers - that I wouldn't recommend. Staff is very friendly and did their best to make me feel welcome.…
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