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The Clermont, Victoria

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101 Buckingham Palace Road, London SW1W 0SJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$206
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Traveller (2125)
Room & Suite (619)
Dining (160)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Clermont, Victoria
Updated 17/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#284 of 1,190 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
The ideal base from which to explore the capital. Buckingham Palace, Hyde Park, the Apollo Theatre, River Thames and Tate Britain. Our stunning Grade II listed Victorian railway hotel has London's most celebrated destinations all within easy reach from our doorstep.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Complimentary instant cofffee
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 5 more
6125Reviews170Q+A100Room tips
Traveller rating
  • 3,136
  • 1,888
  • 681
  • 264
  • 156
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Popular mentions
601noel wrote a review 20 Oct
Valencia Province, Spain21 contributions10 helpful votes
There is so much to love about this hotel. It’s in a great location and with a couple of exceptions, some of the most customer centric staff I’ve ever encountered. Our room, typical of the size in London was beautifully presented. Breakfast was very good but staff are the highlight - absolutely charming and so helpful. Other staff were also charming and extremely professional. Now the downsides. Like some other reviewers, we’d booked through Travelzoo. We booked 1 room, for 2 people, for 2 nights. On arrival, the receptionist informed us we’d booked 2 rooms, for 2 people for 1 night. I showed her the confirmation we’d received directly from the hotel confirming our 2 night stay. Despite this, she refused to rectify their mistake and insisted we look at her system. I explained I’d booked and paid for 2 nights (and forwarded her the confirmation email from the hotel as she asked) and frankly didn’t care what was on her system. We discussed the problem for over 15 minutes whilst other people were checked in - exactly what you don’t want after an early start, long flight and trip across London. It concluded with her advising us that she’d book us in for 1 night but couldn’t do anything for our 2nd night. Frustrated we went to our room. Like other comments, our room was some distance, involving 2 lifts in different places. We missed the 2nd lift along a long corridor so climbed the last 2 flights via stairs. Soon after we got a call from Barbara, who explained she’d sorted out the mistake and all was resolved with our booking for 2 nights. She offered to deliver our revised key for the 2 nights but we agreed to collect it from reception on our way out. We noticed a sign saying complementary bar and snacks - the minibar was empty and there were no snacks. We called at reception on our way out - the same person who had failed to check us in. I said Barbara has been in touch with us and I wanted to collect the revised key - to which she replied she wasn’t aware but after a minute or so gave us the key. I enquired about the complementary bar and snacks and se said she’d arrange for some to be delivered - no explanation given. We booked dinner at the on site restaurant. On arrival we were asked “Travelzoo ?” Like others have commented, you are given the impression of being second class. A delightful and clearly overworked waitress (whilst other staff look chilled) asked about our travelzoo offer and whether it included a cocktail; apparently some do and some don’t. Whatever, surely this isn’t the ambience that such a classy hotel is trying to deliver, especially with distinctly average food. In conclusion, I would definitely return and wholeheartedly recommend the hotel and breakfast (not the restaurant). Reading other reviews, Management must be enormously frustrated that such a wonderful experience is marred (only slightly) by such silly errors by such a small number of staff. Finally, following conversations with other guests, many struggle to find their rooms. Why not explain this clearly on arrival for those affected?
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Date of stay: October 2021
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609RogerH wrote a review 18 Oct
Sidmouth, United Kingdom338 contributions147 helpful votes
There was a bit of a mix up with our booking. The sign of any good business when things are not right is the speed they are rectified and the Clermont acted quickly. The staff are very welcoming the bedroom was great and the breakfast was fantastic. We have no hesitation in recommending this hotel
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: A minutes walk from the coach station and the main line station
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 2 days ago
Dear 609RogerH, Thank you so much for your fantastic 5star review! I am delighted to know you had a great time with us and my team made you feel so welcome. We look forward to welcoming you back soon. Many thanks, Natasha
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Clanjames wrote a review 13 Oct
Guisborough, United Kingdom57 contributions58 helpful votes
Since I’ve started travelling again have used this hotel as a London base - really appreciating the help yourself fridge of goodies which is a nice touch and staff have been excellent. Had an issue with my booking recently which was sorted out expertly and courteously by Corina in particular. Will be returning.
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Date of stay: October 2021Trip type: Travelled on business
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear Clanjames, Thank you very much for your fantastic 5-star review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Corina's personal mention, she will be delighted. We hope to see you again soon. many thanks, Natasha
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Twad10 wrote a review 11 Oct
Norton, United Kingdom7 contributions1 helpful vote
Brilliant night away with family, lovely room, kind and helpful staff and an overall grand experience from check in to check out. Brilliant location for all our London plans. Lovely quiet room with great control of room temperature if travelling with a young baby. Will definitely book again when we return for more exploring or work.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 1 week ago
Dear Twad10, Thank you so much for your fantastic 5-star review! I am delighted that you had such a great experience with us and found my team so helpful and kind. Indeed our hotel is situated in a convenient location with easy access to explore the main London's attractions. We look forward to welcoming you back soon, many thanks Natasha
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KLene wrote a review 5 Oct
Singapore, Singapore435 contributions162 helpful votes
The hotel is an easy 10min walk from Victoria Coach Station. I did not realise Victoria Underground was just next to the hotel so it was really convenient! I was able to walk everywhere to St James Park, Buckingham Palace, Westminster Embankment (for boat ride), Carnaby Street (shopping), Leicester Square, Chinatown, and Convent Garden! A black cab from Leicester Square cost £12. The room was clean, bed was comfortable and there are many choices of pillow selections. Buffet style Breakfast has plenty of choices with decent bread selection. The hot food includes mushrooms, tomatoes, bacon, sausages, scrambled eggs, sunny Side up!
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Date of stay: September 2021Trip type: Travelled solo
Room Tip: I picked a no noise room and ended up on 3rd floor overlooking some rooftops. If you pick a view,...
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Response from Natasha Ludlow, General Manager at The Clermont, Victoria
Responded 2 weeks ago
Dear KLene, Thank you so much for your fantastic 5-star review! I'm delighted that you experienced a comfortable stay with us and enjoyed our breakfast buffet. Indeed our hotel is situated in such a convenient location to explore the many attractions that London has to offer. We look forward to welcoming you back soon, many thanks Natasha
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PRICE RANGE
US$226 - US$378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grosvenor, london hotel london, grosvenor hotel london, thistle victoria
FORMERLY KNOWN AS
Amba Hotel Grosvenor
LOCATION
United KingdomEnglandLondonPimlico
NUMBER OF ROOMS
345
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Frequently Asked Questions about The Clermont, Victoria
Which popular attractions are close to The Clermont, Victoria?
Nearby attractions include Billy Elliot The Musical (0.2 km), Westminster Cathedral (0.5 km), and Royal Mews (0.3 km).
What are some of the property amenities at The Clermont, Victoria?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Clermont, Victoria?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Clermont, Victoria?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Clermont, Victoria?
Yes, parking is available to guests.
What are some restaurants close to The Clermont, Victoria?
Conveniently located restaurants include Lorne Restaurant, Etnacoffee, and Kazan Restaurant.
Are there opportunities to exercise at The Clermont, Victoria?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Clermont, Victoria?
Yes, dry cleaning and laundry service are offered to guests.
Does The Clermont, Victoria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Clermont, Victoria?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Polish.
Are there any historical sites close to The Clermont, Victoria?
Many travellers enjoy visiting Churchill War Rooms (1.3 km), Tower of London (5.0 km), and Houses of Parliament (1.5 km).