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Conrad London St. James

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22-28 Broadway, London SW1H 0BH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Conrad
US$346
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US$286
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Free cancellation until 29/01/22
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Traveller (1986)
Room & Suite (898)
Dining (278)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 21/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Conrad London St. James
Updated 21/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 1,187 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Rooted in the heart of the British capital, the 5-star luxury Conrad London St. James is only a five minute walk from the most iconic landmarks such as Westminster Abbey, Buckingham Palace and Big Ben. Light and stylish bedrooms with bespoke luxury bedding, are complimented by marble bathrooms. While Nespresso coffee machines, and extensive free Wi-Fi throughout the hotel are essential additions for the modern traveller. Indulge in a Traditional Afternoon Tea with seasonal treats. Dine in the finest hotel’s destination restaurant offering a locally sourced British menu with an innovative take on the traditional English 'comfort food' or enjoy your evening in Blue Boar Pub, with locally brewed craft beers and ales, and classic British pub food. A 24-hour fitness centre with gym allows you to exercise at your convenience or enjoy the perfect jogging routes in the Royal Parks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Taxi service
Business Centre with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Special diet menus
Highchairs available
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Hilton Honors Discount
5064Reviews148Q+A100Room tips
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Popular mentions
brmusicman wrote a review Yesterday
Chicago, Illinois2774 contributions1044 helpful votes
Overall, my stay was fine. Three circles is probably a little harsh, but the hotel didn’t feel up to four circles based on what one expects from the Conrad brand (which is a Hilton ‘luxury’ brand). To be fair, the hotel has many positives. Its location is excellent for exploring London: it’s directly across the street from a Tube stop on the District and Circle lines, giving easy access to the city, and it’s a short walk to Westminster’s sights (and Tube stop). It’s central, but a little out of the busyness of Oxford St., etc., and a quiet area at night without a lot of noise, etc. In general, staff at the hotel were accommodating and pleasant. For example, when I needed a document to be printed, and a taxi to be sorted, they were eager to assist. Agents at check-in and check-out were welcoming and professional. The hallways and rooms have elegant design, with beautiful use of woods and neutral tones; the public spaces of the hotel are beautiful and modern. I’d say the vibe is “understated elegance”—a nice contrast, in my view, to some London hotels where OVER-stated elegance is the aesthetic. The water pressure in the bathroom is excellent. My king room was spacious, by London standards, and had plenty of storage areas for clothing, etc. Internet was fast. So, by no means a terrible stay, or a place one must avoid. That said, the hotel was a little less than for what I hoped. Why? Well, for one, the breakfast experience is absolutely awful. So awful that I marveled at the people seemingly enjoying their breakfast at the Premier Inn down the street. Breakfast was not being served in the executive lounge, which meant all guests had to go to the breakfast being served at The Pem restaurant—not a problem in and of itself, but the execution was awful. The buffet was uninspired, and the set-up for the buffet was awkward and caused unnecessary lines (for example, food was stacked on multiple shelves in coolers, causing people to have to bend over or reach up to grab their items—“am I in a grocery store, or at a luxury hotel’s breakfast?,” I wondered). The service, in contrast to other parts of the hotel, was atrocious: it took multiple attempts of chasing down staff to get a cup of tea (not exaggerating). The table next to me had the same problem. Another table was frustrated as they’d been waiting for a bill for some time. Another guest was annoyed because the breakfast he ordered off the menu arrived cold. A hotel of the Conrad’s caliber needs to have a better breakfast set-up than this; furthermore, some major professionalism needs to be brought to the staff and management, who were running around in a disorganized manner. It is not fun to experience poor service yourself (“just make the darn tea self-service if it’s going to be like this…,” I thought), nor is it particularly inspiring to start your day forming bonds with other guests as you all roll your eyes in shared frustration at the poor service. The hotel is showing its age. For example, carpets in the stairwell and in some hallway areas were pilling badly. The wooden door and wall in my room had damage. The lamp next to the bedside was leaning; one of the bulbs on the reading light bedside was out. The light flush on the toilet didn’t work, requiring one to waste water and use the heavy flush each time. None of this was catastrophic, but for such a lovely hotel (e.g., gorgeous artworks, etc., throughout the property), it was disappointing to see that such items were either not addressed in routine maintenance or that the hotel is letting itself get to the point of guests thinking, “hmmm, time for a renovation.” Towel linens gave the same impression; in a hotel of this caliber, should the bath towels be fraying on the edges? Service was generally helpful and staff had good sprit to serve (again, save breakfast), but had flaws. For example, I arrived early and a room wasn’t yet ready—understandable. The agent promised that she would text and/or call when my room was ready; I never reached such a communication and returned several hours later and was informed a room had been ready for some time. Well, why didn’t you call like you said you would? Housekeeping seemed to be a ‘one and done’ situation—on previous visits, if you were in your room during the evening turndown, staff would return. This visit, I received turndown service (refreshed towels, a little treat in the room, etc.) on zero nights of my stay, presumably because I was often getting ready for my evening out at the time housekeeping stopped by. The executive lounge situation was also disappointing. I went to use the business center in the lounge, but the set-up was non-functional because the wireless keyboard had no charge (again, this kind of lack of attention-to-detail was disappointing; how hard is it to have a daily checklist with stuff like, “does the business center keyboard work?”). Furthermore, at check-in, I was invited to enjoy “drinks and canapés” from 5pm-7pm. I arrived at 6:30pm to all of the canapés being gone (and not re-stocked). Why say you’re going to have canapés from 5pm-7pm if it’s really a “first come, first served” situation? My sleep experience was also subpar. My mattress was past its prime (uneven surface, tilting to one side) and the bedding, while nice to the touch, breathed very poorly…which meant waking-up each night sweating, despite a very cold room. On another attention-to-detail front, I received a nice communication from management prior to my visit asking about my arrival time and offering a set of links. I received no response on the arrival time after replying—and arrived at the time to hear no room was ready. If you’re not going to acknowledge a reply with the arrival time or change anything based on it, why ask? And the “concierge recommendations for London” part of the sent link was a broken link to no information. If the links you send don’t work, why send them? Again, not catastrophic, but things that could easily be solved with a bit more attention-to-detail. Overall, a high potential hotel with staff (outside of the incompetent breakfast staff) who seem to genuinely be trying hard. But, between some of the physical problems in the room, the terrible breakfast, and the failures in attention-to-detail, one was left with the impression that the hotel was more “amateur luxury hour” than “luxury.” Would I advise someone to completely avoid this hotel? No, not at all. Do I think it’s average, based on what I experienced and versus what one would expect from the Conrad brand? I do.
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Date of stay: October 2021Trip type: Travelled solo
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amtico wrote a review Aug 2021
Hertfordshire49 contributions20 helpful votes
Hotel's Favourite
Spent three nights at the Conrad St James with my wife to celebrate our 40th Wedding Anniversary. This was our second visit and was just as good if not better than last time. The position of the hotel is fantastic and we found the short cut to St James Park, where we saw for the first time the Pelicans which was amazing. A short walk away from the Houses of Parliament and Westminster Abbey which we visited for the first time for quite some years. When we arrived at the hotel were upgraded to an Executive King room due to Hilton Gold Status and we were able to enjoy the Lounge where drinks were served all day with cocktails and wine between 5.30pm and 7.30pm. A varied range of canapes were also served. Special mention of Irosh who managed the lounge very effectively. Breakfast during our stay was served a la carte during our and despite staff shortages, managed to provide excellent quality food and service. In summary the hotel looked after us very well during a very difficult time and all staff went the extra mile to make our anniversary special. All in all we both had a great time at the Conrad which exceeded our expectations again.
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Date of stay: August 2021
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Response from Beverly Payne, General Manager at Conrad London St. James
Responded 16 Aug 2021
Thank you for choosing us to celebrate such a significant wedding anniversary and the headline of your review is true praise indeed . Thank you , B
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david w wrote a review 16 Oct
Newbury, United Kingdom33 contributions7 helpful votes
Went for a birthday weekend for my wife’s birthday - the hotel staff went above and beyond my expectations, I will return. The room was fabulous, the bar was fabulous and most importantly the staff were fabulous
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Date of stay: October 2021
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Room Tip: Just go and book
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annabednari wrote a review 14 Oct
Prague, Czech Republic1 contribution
I treated myself to a three-night stay at the Conrad London St James as an early birthday present and now I regret it deeply. Don't take me wrong, the hotel is lovely. Unfortunately, when I was to leave a tip for housekeeping at the end of my stay, I found out that all my cash - euro banknotes worth EUR 180, was gone. I am really appalled that this happened. The money was not simply lying around. I kept it in a closed pouch in a zippered backpack inside the wardrobe in my room. So not only has a not-so-insignificant amount of money been taken, it is also obvious that those who took it must have searched through the wardrobe and my belongings. I was in a hurry to catch my flight, so I decided to wait until I'm back home and go through my stuff properly before I draw any conclusions. Honestly, I could not believe that the money could have been stolen although I knew I had never taken the cash out of the pouch. I've learned my lesson and I'm sure I'll never leave any cash in my room again (or book a room at the Conrad). It's quite ironic that this happened at a five-star hotel where I'd expect elementary respect for guests' privacy. I informed the hotel about this a week ago but have not received any response yet. Very, very disappointing.
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Date of stay: October 2021
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runnerinblue wrote a review 13 Oct
Greensboro, North Carolina92 contributions33 helpful votes
the location is superb, very close to Buckingham Palace. The staff was a little reserved. We liked our room but had a couple issues. One was that the shower leaked over the lip and got the bathroom floor very wet. We had to use our towels in addition to the bath mat and the one day we had put them in the tub because they were wet but instead of giving us new towels, the maids rehung those which smelled and were rough. We also found a box of KY jelly in the corner of the room. Not going to think about that one.
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Date of stay: September 2021
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PRICE RANGE
US$304 - US$566 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
256
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Frequently Asked Questions about Conrad London St. James
Which popular attractions are close to Conrad London St. James?
Nearby attractions include Churchill War Rooms (0.4 km), Westminster Abbey (0.4 km), and The UK Supreme Court (0.4 km).
What are some of the property amenities at Conrad London St. James?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Conrad London St. James?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Conrad London St. James?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Conrad London St. James?
Yes, valet parking is available to guests.
What are some restaurants close to Conrad London St. James?
Conveniently located restaurants include Chez Antoinette Victoria, Mio Restaurant, and Kona.
Are there opportunities to exercise at Conrad London St. James?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Conrad London St. James?
Yes, dry cleaning and laundry service are offered to guests.
Does Conrad London St. James offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Conrad London St. James?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Conrad London St. James?
Many travellers enjoy visiting Churchill War Rooms (0.4 km), Tower of London (4.0 km), and Houses of Parliament (0.6 km).