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About
4.5
#345 of 1,147 hotels in London
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Virgin Hotels London-Shoreditch comes highly recommended for its prime location, enveloped by a lively nightlife and easy access to attractions. Guests have called out the hotel's atmosphere, with many finding the stylish rooms and luxurious amenities like steam showers and cozy beds to be a highlight.
However, opinions on service and value for money are mixed; while some travelers have had positive interactions with attentive staff, others have experienced slow service and unexpected additional charges, particularly for breakfast. Room opinions also vary, with praise for cleanliness but some concerns regarding size, noise, and maintenance.
Location
Convenient
Atmosphere
Luxurious
Rooms
Cramped
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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I really enjoyed my stay at the Mondrian. Ryan who checked us in and out was very nice to talk to, gave us all the information and set us up for a good stay.
The room was spacious, well presented and a nice place to be.
The rooftop restaurant was a very nice setting for a tasty breakfast.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ava Hopewell, Guest Services / Front Office at Virgin Hotels London-shoreditch
Responded 5 Jan 2024
Dear Shaun, Thank you very much for taking the time to write about us. Service is at the heart of everything we do, therefore your experience truly matters to us! We appreciate your wonderful comments and I am delighted to know you enjoyed your stay, whilst being so well looked after by Ryan and our team. We sincerely hope that we will have the opportunity to welcome you back to Mondrian Shoreditch soon! Sincerely, Heiko Schmidt Assistant Front Office Manager
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I have stayed at The Curtain a couple times and it’s now my go to London Hotel. Why? The location in Shoreditch is discreet yet convenient, the service at the hotel is very customer friendly and the price of the rooms are not astronomical. I really appreciate the customer service. I always ask for a quiet room in the back of the hotel away from the lifts and both times have had great rooms that are super quiet and very comfortable. Whenever I request an early check in, I have always been either accommodated or called as soon as there is a room available. The rooftop where you can dine is lovely and the breakfast buffet is fresh, delicious and generous. One of my favourite things at the hotel is the steam shower, that is just a little slice of heaven after a long trip/day! I booked my next stay for my birthday and hope that my plans aren’t affected by the coronavirus 🤞🏽🤞🏽🤞🏽
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Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 15 Mar 2020
Hi Charlottea, Thank you for your compliments about the outstanding service offered by all my team, we really do appreciate when guests notice our dedication. I am glad that you made the most of all the facilities our unique hotel has to offer and that you had a wonderful experience with us. We can't wait to welcome you back to recreate it all over again and even exceed your expectations. Best Wishes, Olivia General Manager
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Thoroughly enjoyed my stay at The Curtain. The staff were welcoming, accommodating and personable. The room was creatively decorated and made great use the of space - the room seemed far spacious than pictures depict. The property is very well maintained throughout and I highly recommend for anybody who enjoys a relaxing, informal vibe coupled with personable service.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 25 Jan 2020
Hi AFM16, Thank you so much for taking the time to share this wonderful feedback. I am glad that you made the most of all the facilities our unique hotel has to offer and that you had a wonderful experience with us. We cant wait to welcome you back again soon. Best wishes, Olivia General Manager
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Stayed here for Just 1 night as we were up in London for a gig at Alexandra Palace .
Funky well designed room although a little small , decor was very “hip” but was a nice change as many hotels look the same .
Bed was very comfortable and good quality pillows .
Breakfast was really nice , proper cup of loose leaf breakfast tea in a light and airy space .
This restaurant is tastefully decorated and very good standard .
Only 2 things to note that were negative
1) corridors very dimly lit so has dark feel to it . 2)would have liked to have been advised of the steam shower facility as we only noticed this just before we left .
Great city hotel would definitely recommend and not too expensive
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 8 Mar 2020
Thank you for the amazing review! We appreciate you visiting us and look forward to welcoming you back. I really appreciate your feedback as it helps us to keep improving. We apologise that you thought our rooms were smaller than expected and also you didn't receive information about steam shower facility. I have shared your comment with our digital team to review and front office team to training them. We hope to welcome you back to the hotel really soon. My very best wishes, Olivia General Manager
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I recently booked one of The Curtain's private function rooms for my 30th birthday and had such a fabulous night. The night was well organised in advance, so I went in feeling confident and relaxed that the evening would go well. The staff that worked the event went above and beyond in making sure that I was happy with everything and that everyone's needs were taken care of. The canapes were delicious but the real highlight was the CAKE ... I genuinely had people messaging me days after to say they were still thinking about it!
Would recommend to anyone looking for a luxury private function in a good and easy-to-get-to location in London
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 6 Mar 2020
Thank you so much for such a fab review! I am over the moon you enjoyed your birthday with us. We’re constantly updating the menus and adding live events to the calendar, so there’s always something new to experience and enjoy. It is lovely to read such wonderful comments about our brilliant team! We hope to welcome you back to the hotel really soon. My very best wishes, Olivia General Manager
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From reading the internet The Curtain Hotel seems like the quintessential hip and happening London hotel where you need to be. Upon arrival you would still aggree with your online research: a very well taken care off lobby, stylish furniture, fresh fruits and great receptionists. However, fast foreword to the rooms, in particular the “suite,” where one pays a gross amount of atleast 600 pounds p.n for (which is close to 700 euro): the excitement quickly fades. As soon as you walk into the room.. you are striken by a very odd layout and cramped space. We kindly asked for another room, and luckily got one without a struggle. Half the price (but still 350 pounds) for the exact same quality room just without a shared balcony with other suites. Here are a few more complaints we had about the room(s): the showers didn’t get properly hot, mostl likely due to regulations, but still: after a long flight and arriving to a colder climate I just care for a hot shower, not a medium luke warm one. The robes are not worth mentioning (tin as tissue) and cheap. They place the towels on the handicap pole in the toilet.. Very unhygienic if you ask me. Room service was quite alright- but house keeping was terrible. They either enter (without knocking) on a Saturday morning at 9 a clock and then proceed at 9.30 again -or not come at all. We came back from multiple long days out to a still unmade chamber. To make matters worse, when asked, on the daily (this happened almost all 5 nights) we would be asked to wait in the hotel lobby: one day we literally got drenched as the pipes of the hotel lobby broke and basically turned the lobby into a swimming pool. In all it was not a necessarily “relaxing” stay at a hotel, where when you pay 350 pounds per night for (which is close to 400 euros per night.) as a conpensation they offered us a drink..... it goes on.. the room we got had no privacy whatsoever, if you decide to open the curtains you basically exposed to the residential building 3 meters infront of the rooms. So we had to keep them close most of the time.
Pretty hotel, okay loc, nice breakfast and reception, but not necessarily worth the money.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My first time staying in this part of London and obviously at this hotel. On a budget for this trip, I had the entry level room, which was very cosy and well appointed considering it was small.
Friendly staff, the main entrance could be better sign posted for first time guests. I checked in easily and had a very pleasant couple of nights staying in a courtyard facing room which was quiet and dark.
Bathroom well appointed and all up I enjoyed my first stay at the hotel
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Date of stay: August 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 15 Feb 2020
Thank you so much for this amazing review! We appreciate you visiting us and look forward to welcoming you back. We’re constantly updating the menus and adding live events to the calendar, so there’s always something new to experience and enjoy. My very best wishes, Olivia General Manager
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We had a lovely time, the staff were very friendly and helpful and we really appreciated the room upgrade and the prossecco left in the room to celebrate my friend's 30th. The room itself was lovely and so were all the facilities. The one piece of negative feedback I would give would be towards the breakfast buffet which was quite disappointing given the premium nature of the hotel - the choice and selection were limited, often the containers were empty and we had to wait a while to get these things - it all felt a bit messy and gross and the staff were a lot less attentive than other experiences. If I had paid for this separately I would have definitely been left feeling frustrated!
Otherwise I would totally recommend and would love to return!
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 21 Jan 2020
Hi Emma, Thank you for taking the time to share your feedback. Whilst we were pleased to see your positive comments about our beautiful hotel and the friendly staff ,we were deeply concerned and truly sorry to read about the service issues you faced in our restaurant. I have shared your comments with our Food & Beverage Manager for their action and training purposes. We truly hope we will have the pleasure to welcome you again in the near future and look forward to it greatly. Best wishes,Olivia General Manager
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Loved everything about our experience. From the hotel location and decor to the exquisite bedrooms. The staff were warm welcoming and so helpful from the reception staff to the breakfast staff we honestly couldn’t fault the service you provided. The bar staff were lovely too and obviously skilled at their job. The little finishing touches in the room like the cocktail tray were extra special. The food was absolutely delicious and we thoroughly enjoyed our breakfast each day. Fabrizia was very attentive as were all the staff there. Thanks for a superb stay we will definitely be back.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The_Curtain, General Manager at Virgin Hotels London-shoreditch
Responded 4 Jan 2020
It is lovely to read such wonderful comments about our brilliant team! Thank you for getting us and we are so happy you enjoyed your stay and a million times happier that you will be back. My very best wishes, Olivia General Manager
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Perfect stay from start to finish. The staff were extremely polite, attentive and just always willing to help. The rooms were faultless, the amenities especially, the bathroom, the decor and you cannot hear a single sound from outside on to the streets below. The location is in amongst everything you will possibly need.
Everything about this hotel hit the spot!
10/10
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pablo Garcia, Owner at Virgin Hotels London-shoreditch
Responded 25 Jun 2022
Thank you for choosing to stay at Mondrian Shoreditch and for taking the time to share your recent experience with us. One of our key priorities is to provide the highest level of friendly and courteous service and we are very delighted to hear that you have been satisfied with the service our staff provided. We hope to welcome you again very soon for another amazing stay! Kind regards, Pablo Garcia Front Office Manager
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There are more places to choose from in the London area.
PRICE RANGE
S$402 - S$644 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Curtain
LOCATION
United KingdomEnglandLondonShoreditch
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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