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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
- Contactless check-out
- Individually wrapped toiletries
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Canopy By Hilton London City
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#40 of 1,198 hotels in London
Location
Cleanliness
Service
Value
Canopy by Hilton London City is an impressive new hotel located in one of Europe’s trendiest urban areas, London’s East End. The neighbourhood is an eclectic and vibrant place filled with iconic landmarks, culture and magnificent modern architecture. The Tower of London and Tower Bridge are amongst the most visited attractions in London and can be reached within 5 minutes.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
318Restaurantswithin 0.5 km
78Attractionswithin 0.5 km
Contact
11-15 Minories, London EC3N 1AX England
Getting there
AldgateUnderground2 min
Tower GatewayDLR4 min
Car HireSee car hire from US$22/day
Nearby restaurants
Devine Restaurant Coffee Bar
258 reviews3 minEuropean
Nora Cafe
243 reviews5 minCafe
Pizza Union Aldgate
1,633 reviews5 minItalian
Yuu Kitchen
1,294 reviews6 minTaiwanese
See all nearby restaurantsNearby attractions
Axeperience
687 reviews3 minGame & Entertainment Centres
AIM - Revolutionary Escape Rooms
676 reviews6 minGame & Entertainment Centres
Swingers - City
1,935 reviews5 minMiniature Golf
Jeff Wayne's The War of The Worlds: The Immersive Experience
2,721 reviews4 minEscape Games
See all nearby attractions273Reviews12Q+A31Room tips
Reviews
Traveller rating
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Beautiful hotel, steps away from Aldgate station. Staff were super friendly and very attentive. We had delicious cocktails in the bar and also ate in the restaurant, the food was amazing! Konrad made us feel like VIP’s and nothing was too much trouble, fabulous service. Our twin room was spacious and stylish, beds were so comfortable. Will definitely be back!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed in the Hilton by Canopy in June of this year for three nights. We booked our accomodation on a third party website and paid in full. When we showed up to the hotel they outlined they had to place a hold on the card which would be refunded on check out. They put a hold on my card for the full amount plus 50 pound additional per night. They outlined on checking out to ask for the hold to be reversed as sometimes this could take over a month to do. On check out I requested the hold to be reversed which they said they would do. I am now two months on and the hold has not been refunded. I have been in contact with customer service who refuse to call me by phone and every email I send has a different person responding requesting the exact same information which has already been provided. I have sent copies of the two transactions onto customer service but this has still not resolved the issue. It seems they are intent in double charging me for the one room. It has been a horrendous experience dealing with this just looking to have the deposit or the hold returned to me which should be straight forward. Only stay here if you want to be ripped off, not have your deposit returned to you and have to go through layers of correspondence with no end in sight. Sadly I am still waiting for me deposit for be returned still…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My friend in London suggested us to stay in Canopy by Hilton London City because of its proximity to her apartment. It turns out one of the best hotels we stayed during our two weeks trip to Europe. Location wise Canopy by Hilton is impeccable. It is located in a quiet street with Aldgate High Street around the corner. Aldgate station is just few steps away while Liverpool Street station is within 10 min walk. You can find a few very fine coffee shops nearby the hotel, not to mention supermarket and shops etc are within easy access. The hotel is nicely decorated, simple but with details. The bed is extremely comfortable particularly for me who prefers soft bed. Too bad the rooftop bar is not open yet during our stay. Will definitely check it out next time. The hotel is now my new favourite. Look forward to staying there again when I visit London next time. …
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Review collected in partnership with Canopy by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded yesterday
Hi @JacWong, WOW! That is an EPIC review if I have ever seen one in my life! It's such a pleasure to read that you enjoyed your time with us in London while visiting your friend and that we are your new favourite hotel! Our neighbourhood is indeed really ideally located and we are very lucky to have brilliant cafes restaurants and shops all around, I'm glad you had time to enjoy all of it 😊 Our rooftop bar, Florattica, is planned to be opened for autumn this year, I hope you will enjoy it on your next stay! I cannot wait to welcome you back, please find a reason to visit us soon! Positively yours, Anne Beart Guest Relations Manager
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We stayed there 3 nights. The room was clean and cozy, beds are very comfortible as where the bed linen. Breakfast buffét was great and the location is perfect. Short walk to tube and busses to get around. Great restaurants and many landmarks in short walking distance from the hotel. Staff is friendly and helpful and did much in making our stay pleasent. I recommend this hotel to everyone. We are most deffinatelly staying there on our next visit to London.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 2 days ago
Hi @baldurhrafnb, Thank you for such a FANTASTIC review! I couldn't be happier to read that you had such a great stay with us in London! I'd like to thank you for your kind words for our team members, we do all work very hard to make sure all of our guests have an positive and pleasant stay with us and I'm so glad to read that was the case with you! I'm looking forward to welcoming you back very soon! 😄 Positively yours, Anne Beart Guest Relations Manager
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Lots of positives at this hotel experience. We stayed 3 nights there and the room was spacious, gym was big for a hotel and the location is ideal (not far from Spitalfield market, shoreditch and short stroll to Aldgate tube). Breakfast was tasty but a bit of variety might serve well for long term guests The only negative I have is the house keeping. Day 1: our room was still not ready by 4pm so they put us in a different room. This is fine with us because we wanted to rest Day 2: we came back from a day of sight seeing at 4pm and room was not done. Ok - it was fine to skip house keeping today as long as we got some coffee pod and soap replacements etc. Luckily the house keeping ladies were nearby and we got what we needed. They also said they will do our room by 10am the next day Day 3: we came back at 3pm and again the room was not touched. We had to ask reception if we can get house keeping in asap so we waited at the lobby and they were able to clean the room in 20min. I’m not sure why our room is not cleaned in a timely manner, it could be lack of staff or maybe because it was at the end of the long corridor, either way it’s not the service you’d expect from a Hilton brand…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 2 days ago
Hi @Nniicckkmm, Thank you for sharing your feedback with us. I'm so happy to read that you had a great time with us and enjoyed your room as well as our fitness centre! We do indeed have a rally ideal location and it's always such a pleasure for us when our guests get to discover our neighbourhood, I'm glad you enjoyed it 😄 I do apologise about the issues with the timing in regards to rooms being cleaned too late. On some occasions it does get slightly busier when the hotel is close to capacity and that means it's a bit trickier for our housekeeping team to get all the rooms done very early. I completely understand that this can be an inconvenience especially if you are returning from a long day of visiting and just want to rest, and I really appreciate your comments on this, I will make sure it is discussed with management. As a new hotel we do rely on feedback such as yours and I would like to thank you for it as it will surely help us grow and better ourselves! @Nniicckkmm, I hope we get the pleasure of having you back with us in the future for a 5* stay this time around! Anne Beart Guest Relations Manager
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I’ve now stayed at this hotel twice this year and both times have been 5 star! Great location; it’s close to tube stations, a short walk to famous restaurants such as Duck and Waffle and the landmark Tower Bridge. Staff are friendly, professional and happy to help. Hotel and bedrooms are modern, spacious and very clean. Toiletries replenished and extra towels brought upon request. I recommend this hotel to everyone who mentions they are planning a trip to London.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 5 days ago
Greetings from Canopy by Hilton @Scenic22839635149! We are so glad to read that you enjoyed the modernity, comfort, functionality and inclusive amenities of our Just Right Rooms along with the affability of our enthusiasts. It seems that you have found a home away from home with us:) Thank you sharing your review and recommendation - we truly appreciate it 🤗 Look forward to welcoming you back for another EPIC stay for the third time! Positively Yours,
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The hotel is new and modern. Rooms are - as for London’s standard - a big one :). Nice lobby bar with interesting variety of cocktails. The only negative element can be heard when your room is located close to elevators. Unfortunately the sound of announcing “the doors are opening” or “the doors are closing” are disturbing your privacy when you are in your room. All the rest is pretty OK
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 6 days ago
Hello @XXXPol, While we are glad to read that you enjoyed the size of our Just Right Rooms and our EPIC variety of cocktails, we regret that we were not able to exceed all of your expectation. As a new hotel, your feedback provides us the constructive information needed to make changes accordingly- Your feedback has been very helpful and will ensure it is shared with the team. We would love another opportunity to provide you with a WOW experience 🤗. See you soon:) Positively Yours,
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Wow, where to start? From walking into the hotel we were immediately welcomed by the incredibly warm, friendly staff and straight away in awe of the stylish, modern interiors. This was the perfect overnight stay for our anniversary and having stayed in quite a few hotels in london, can safely say we will only be staying here in future! The incredible team made our stay perfect and every single member of staff went above and beyond at all times. The bed was SO comfortable and the room blacks out, so we had the best night’s sleep we’ve had in a long time; seriously, we didn’t want to leave! The location is ideal - just a short walk from Aldgate station or a few minutes from Aldgate East. So pleased we chose this hotel and can’t wait to return in the future. Huge thank you to the staff for such a comfortable, special stay.…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 6 days ago
WOW!!! Thank you for taking the time to share this EPIC review of your experience at our hotel !! Happy Anniversary @GlobeTrotting662536 ! ❤ At Canopy, we promise each guest a Positive Stay by simply enabling our guests to explore and experience Canopy the way they want so they can depart refreshed, revived, and simply feeling better going forward. And it looks to me that we have delivered the promise🤗 I will pass on your kind words to the collaborative - I'm certain they will be pleased to have had the chance to unknowingly make someones stay surprisingly comfortable and special -Thank you for recognising their effort! Be sure to visit us again- We would LOVE to have the pleasure of welcoming you back - :) Positively Yours,
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Great service, in particular Catalina, she went above and beyond and made our arrival and stay a seamless and calm process. Front start to finish, she made us all feel welcome and her alongside all the staff were very welcoming!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 1 week ago
Hello @O9091LGlukes, Thank you for taking the time to share your review and more importantly in recognising our EPIC enthusiasts !! (We will make sure Catalina see's this). We are soo happy to read you were able experience "great service" the Canopy Way from the very start and left feeling refreshed & revived. Hope to see you again for another POSITIVE Stay. Positively Yours,
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Don’t usually stay in this area when visiting London. We had an event close to the Tower of London, so wanted to be close. Had stayed in a Canopy in Iceland, and this one did not disappoint. Since this is a new Hotel, all the areas, are modern and in very good condition. Bedrooms are a good size, and bathrooms have a good walk in shower with plenty of pressure. The rooms are very quiet and you could not hear any outside traffic noise. No issues with any of the in room features and good air conditioning, given the heat. Bed and oversized pillows were extremely comfortable. All staff members were friendly and personable- breakfast staff especially Near plenty of restaurants and great public transport options — Would definitely return,
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Team, Guest Services / Front Office at Canopy By Hilton London City
Responded 1 week ago
What an EPIC review to read 👏!!! Thank you for taking the time to share your review @S5988JDcolinc:) We are ecstatic to read that you had a flawless stay at Canopy by Hilton London City - This is exactly what we like to read :) I'll be sure to pass on this amazing feedback to the collaborative. Look forward to welcoming you back for another Positive stay😊 Positively Yours.
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PRICE RANGE
US$204 - US$370 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonWhitechapel
NUMBER OF ROOMS
340
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Claim Your Listing Frequently Asked Questions about Canopy By Hilton London City
Which popular attractions are close to Canopy By Hilton London City?
Nearby attractions include Axeperience (0.2 km), AIM - Revolutionary Escape Rooms (0.4 km), and Swingers - City (0.4 km).
What are some of the property amenities at Canopy By Hilton London City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Canopy By Hilton London City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Canopy By Hilton London City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Canopy By Hilton London City?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Canopy By Hilton London City?
Conveniently located restaurants include Devine Restaurant Coffee Bar, Nora Cafe, and Pizza Union Aldgate.
Are there opportunities to exercise at Canopy By Hilton London City?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Canopy By Hilton London City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy By Hilton London City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy By Hilton London City offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Canopy By Hilton London City?
Many travellers enjoy visiting Churchill War Rooms (3.9 km), Tower of London (0.5 km), and Houses of Parliament (3.7 km).