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80 Houndsditch, London EC3A 7AB England
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Traveller (383)
Room & Suite (84)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
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Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific London
Updated 08/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 1,196 hotels in London
Location
Cleanliness
Service
Value
Located in Bishopsgate in the heart of the City of London, moments from Liverpool Street Station, Pan Pacific London is on the doorstep of world-renowned locations, yet also home to its own inner world. A haven in the heart of the City designed by Yabu Pushelberg, the hotel takes innovation and understated luxury to new heights. Epitomising the juxtaposition of old and new London architecture, Bishopsgate Plaza encapsulates a 43-storey bronze tower, home to Pan Pacific London and private residential apartments whilst the 144-year- old Devonshire House showcases designer shops, a restaurant and a contemporary destination cocktail bar. A landscaped public plaza seamlessly connects these two cultural hubs together, making it a 24-hour destination for meeting, living, working and discovering. As a pet loving-hotel, we welcome your 4-legged friends.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Dining area
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 18 more
Hotel links
Special Offer:15% Off When You Stay A Little Longer
291Reviews3Q+A57Room tips
Traveller rating
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Most Recent
Serkan Y wrote a review Yesterday
1 contribution
+1
Beautifully fitted out hotel with superb pool and spa facilities. Level of service was beyond anything experienced in London with a nice personal touch. Impressive place. We ate at Straits Kitchen and the food was really very good and tasty. Wine list excellent and Sommeliers knowledge impressive. Paired our meal choice very well. Our room was complimentarily upgraded to an executive city view on the 17th floor. View of St Mary Axe (The Gherkin) and beyond is seriously impressive especially at night. We shall return for sure.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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alkath1969 wrote a review Aug 2022
Liverpool, United Kingdom60 contributions48 helpful votes
Hotel's Favourite
Me and my partner have stayed in many 5* hotels and this was one of the best. All of the front of house, especially the uniformed bellhops who were extremely attentive and friendly. The hotel is beautiful and our room was so spacious and pretty, best sleep ever; so comfortable and peaceful. The room phone (on which you press 0) is fantastic, the staff answer straight away and you can request anything and the staff will deliver. The mini bar is lovely and the diptyque products are a bonus. This will be our new ‘go to’ London hotel. Thank you for the most perfect stay, can’t wait to return!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 22 Aug 2022
Dear Alkath1969, Thank you so much for taking the time to write about us and share your wonderful feedback. Service is the heart at everything we do and I am delighted to know you enjoyed your stay, while being well looked after by our amazing team members. I will make sure to share your words with the team, who would be encouraged by your kind feedback. I sincerely hope to have the opportunity to welcome you back to Pan Pacific London in the near future. Best regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MeggCh wrote a review 25 Sep
Leeds, United Kingdom69 contributions47 helpful votes
+1
What a wonderful weekend in London. Having spent a lot of time in Asia, (and staying in some luxurious hotels) I was excited about the opening of the Pan Pacific. Hospitality and friendliness is always at the forefront of Asian hotels which I find lacks in UK hotels. Pan Pacific did not disappoint. Pre-arrival I emailed ahead to see if the hotel could accommodate decaf tea and lactose-free milk to be told that wasn't a problem. Box of decaf tea and bottle of lactose-free milk delivered to our room after arrival. Lovely scents walking into reception, friendly and polite greeting from all staff as we walked in. Check in was quick easy, Emily was super friendly and made sure we had a lovely room. The room itself was lush. Really well thought out. Heated floors in the bathroom. All the usual amenities. Love the Asian touches. The bed is super comfy and HUGE. Everything is controlled by button, for example curtains. Different light moods again by button. Very quiet, we didn't hear any other guests during our stay. The well being floor is lovely including the pool and other facilities. We didn't have dinner in-house as we had other plans but we did decide to have breakfast on our last day. Once again, lovely friendly and attentive staff. Food was delicious, and I had far too much coffee (as I was constantly topped up). Also shout out to Jeff for sorting out my Amazon package (after a nightmare delivery fiasco the say before coming down to London). All in all the relaxing calming weekend away we so desperately needed. Will be coming back here again for sure. (Super convenient location across from Liverpool Street Station)
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve G wrote a review 25 Sep
London, United Kingdom260 contributions187 helpful votes
Absolutely top notch hard and soft product, F&B and staff all on top of their game. A true 5 star luxury experience. No issues. Had a wonderful nights stay. Designed by same team that recently designed The Londoner, the smell of Diptique hits you as you walk through the door and all around the hotel - gorgeous. Immaculate public areas, Spacious well appointed rooms, gorgeous bathroom, wellness floor with pool is amazing. Breakfast a feast. In room dining great watching the massive TV and sparkling lights on the city through the floor to ceiling windows. This is a fantastic hotel in a great buzzy location in the centre of The City - cant recommend Pan Pacific highly enough. Loved it.
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Date of stay: September 2022
Rooms
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Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 2 days ago
Dear Stevegeneux, Thank you so much for taking the time to review your stay and share such generous feedback. Guests at every decision we make and this truly made me smile. I would like to thank you on behalf of the entire team for choosing to stay at Pan Pacific London and allow us the opportunity to look after you. We look forward to having an opportunity to welcome you back in the near future. Sincerely your, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MerryandPerera wrote a review 24 Sep
London, United Kingdom32 contributions29 helpful votes
+1
Overnight stay at Pan Pacific , tea at Shiok and dinner in Straits Kitchen. We have had the most amazing relaxing time. The staff are so helpful, polite , cheerful and attentive. Momo and his crew looked after us at dinner. Lobster Laksa, spicy heaven. Cherish Finden -worth getting diabetes for! The desserts are heaven:) When you factor in the absolute dedication of the staff, the attention to comfort and quality of the food, we felt the price was worth it
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear MerryandPerera, Thank you so much for staying with us and taking the time to share such encouraging feedback! We put our guests in the centre of every decision we make, therefore your words truly matters to us. I will ensure to forward your feedback to our Executive Pastry Chef Cherish Finden who will love your comment, in particular "Worth getting diabetes for" - What a compliment! We sincerely hope to welcome you back to Pan Pacific London soon! Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrew s wrote a review 23 Sep
1 contribution
an excellent experience , staff very friendly , rooms innovative, fresh and clean.. silver leaf bar drinks good, but evening snacks/food was very poor - limited choice and what we had tasted awful...............
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear T5221lZandrews, Thank you very much for taking the time to review your stay. I am truly delighted to know that you have enjoyed your stay, in particular the room and the swimming pool. I am also thrilled that you felt so well looked after by our team. I am sorry that the evening snacks in The Silver Leaf Bar didn't live up to your expectation. I will ensure to forward your feedback with the Silver Leaf's management team who will review the menu choices and make improvement. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Pan Pacific London! Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrLamo wrote a review 21 Sep
London, United Kingdom27 contributions6 helpful votes
We had dinner at the Straits Kitchen, lovely service but a strange location. Let’s be honest, the “restaurant” doesn’t look like a restaurant - they surely optimised the space above the stairs and put some tables together. Food was really good, quality ingredients served on top notch dinnerware. Lovely vegan options. A bit in doubt on the bill: £5 for a bottle of still water, plus SVC seems ludicrous. The “restaurant” remains coherent with the style of the hotel. Value for money? Not too sure. It’s clear the chef put some real effort on the menu, chapeau!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear MrLamo, Thank you very much for taking the time to review your dining experience at Straits Kitchen Restaurant. We are grateful for your constructive and valuable feedback. I have spoke to our Straits Kitchen Management team who have take your feedback onboard and will look into ways to improve the dining experience. I sincere hope to welcome you back to Pan Pacific London in the near future. Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cestlavie-mum wrote a review 21 Sep
United Kingdom15 contributions5 helpful votes
The hotel was amazing from start to finish. The service level from every member of staff we cannot fault. From the minute we arrived every member of staff went out of their way to help and accommodate their guests. We had booked 2 rooms as we are a family of 5. We were lucky enough to get upgraded in one of the rooms as we are GHA discovery members. It was nice that this was recognised. Have been to other hotels where this has not been acknowledged and we have to remind them. They acknowledged also our birthday and anniversary celebrations. This was very nice of them. Breakfast was really nice everyday. Huge buffet selection as well as a menu where you could pick different items. Huge pastry and fruit selection. Also, the coffee and tea selection was nice. Staff were always on hand to serve you whilst you were there. The rooms were big and had beautiful views of The Shard. Amenities were very good. They have Diptyque amenities. The hotel was very close to everything. Liverpool Street Station is within walking distance and all the sights were very nearby. We would definitely stay here again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear cestlavie-mum, Thank you so much for taking the time to review your stay at Pan Pacific London and share such generous feedback. We put our guests in every decision we make, therefore I am truly delighted that it did make a difference for your stay. From the bottom of my heart, thank you for your kind words which will encourage our team and remind us why we are doing what we do everyday! I sincerely hope we will welcome you back home soon, should you have a reservation in place, please do let me know. It would be my honour to look after you personally for your future stay. Warmest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MMN wrote a review 20 Sep
3 contributions
We loved everything about this hotel, but the staff really sets it apart. The caring service provided at Pan Pacific is amazing. We felt so at home and loved everything from the bar, afternoon tea and spa to the beautiful room in the hotel. We will definitely be returning to this city gem.
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Date of stay: September 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 3 days ago
Dear MMNTravels, We were truly humbled to have you staying with us! Service is the heart at everything we do, therefore your experience truly matters to us. Thank you so, so much for your wonderful feedback. I will absolutely share with my colleagues across the hotel because you have truly encapsulated everything that we have been working towards in terms of genuine service from the heart. I know I speak for everyone when I say how much your words mean to us and we really appreciate you taking the time to write and also review us, that is really very kind. We sincerely hope to have an opportunity to welcome you back to Pan Pacific London in the near future. Please do let me know if I can help with any future reservation, we can’t wait to welcome you all back soon! Kindest regards, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julia W wrote a review 17 Sep
1 contribution
If I could rate my visit at a 15 out of 10 I would. The customer service and overall experience was astounding. I spend a lot of time in luxury venues, the Pan Pacific London stood out head and shoulders above the rest. I am very much looking forward to returning.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Xinchen Li, Guest Services / Front Office at Pan Pacific London
Responded 1 week ago
Dear juliawl2608TA, Thank you so much for taking the time to share such positive feedback. I am so delighted to see that you've enjoyed stay in everyway. I hope we will have the opportunity to welcome you back in the future, where we will continue to look after you with our Pan Pacific love! Sincerely yours, Xinchen Li Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$440 - US$635 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
237
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Frequently Asked Questions about Pan Pacific London
Which popular attractions are close to Pan Pacific London?
Nearby attractions include Swingers - City (0.2 km), Jeff Wayne's The War of The Worlds: The Immersive Experience (0.3 km), and No Escape - Aldgate (0.4 km).
What are some of the property amenities at Pan Pacific London?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pan Pacific London?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Pan Pacific London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pan Pacific London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pan Pacific London?
Conveniently located restaurants include Nora Cafe, Pizza Union Spitalfields, and The Drift.
Are there opportunities to exercise at Pan Pacific London?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pan Pacific London have airport transportation?
Yes, Pan Pacific London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pan Pacific London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pan Pacific London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.