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Mercure London Kensington

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Mercure London Kensington
Mercure London Kensington
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1,420 Reviews from our TripAdvisor Community

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Showing 953: English reviews
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Portsmouth, United Kingdom
Reviewed 3 days ago NEW

We visited this hotel to celebrate our tenth wedding anniversary and we were very impressed from the moment that we arrived. The check in team were welcoming and efficient. We located our room and immediately noticed how clean it was, this is something vertical important to us and something we always check upon arrival. Kensington is a great location in...

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Helpful?
Thank aveearl
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

The hotel sits in one of the most sought-after parts of London, the Royal Borough of Kensington and Chelsea, with its world-renowned museums, exclusive shops and Royal parks. Our 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel also has very good access to public transport and proximity to top tourist sites...

Tamworth, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We chose this hotel, for a three night stay, because it is close to the V and A museum. We also found that it was close to Hyde Park and Knightsbridge shopping area. The reception area, bar area and breakfast room were very well kept and clean. Our room, a privilege room, was a good size and again well kept...

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1Thank Tamw0rth2
About Hotel's Favourite Review
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for your wonderful feedback, it is a pleasure to hear you found the hotel a great base for your trip to London. We are delighted to hear you found the hotel location perfect, the hotel wonderfully clean and the room a good size. I am pleased to read your comments on the friendly efficient service from the team....

Southampton, United Kingdom
Reviewed 3 days ago NEW

Stayed here for long weekend, easy to get to, close to tube station and access to tourist attractions. Room was clean, comfortable and bright, staff highly accommodating - especially when quizzed over ingredients, due to allergy. The breakfast set you up for the day, perfectly cooked eggs, with runny yolks!! Most important factor for me!

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Helpful?
Thank Emma O
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your precious time to review your recent stay with us. Start your day with our delicious breakfast range. Wake up to freshly baked croissants, muesli, cereals, yoghurts, fresh fruits and juices for a healthy breakfast or for a hearty start of the day, why not try our full English breakfast with all the trimmings – eggs,...

Reviewed 3 days ago NEWvia mobile

Stayed at the Mercure Kensington yesterday. After all the incidents in London yesterday, I felt reassured by the calm welcoming I received. Comfortable room, attentive staff ( they even managed to help me out with some missing items I'd forgotten to pack!), prompt service. Smart decor throughout. Had a great nights sleep followed by a lovely hot shower and a...

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Helpful?
Thank Lorraine M
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Your comments are extremely well received by the whole team, it is wonderful to hear you found the hotel calming and welcoming on such a tragic day in the city. I am delighted we were able to assist you in providing items you had forgotten to pack. Our 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience...

Frankfurt, Germany
Reviewed 5 days ago NEW

I stayed at Mercure London Kensington for 3 nights, together with my sister. Although the Hotel looks fine at first sight, we learned that it was impossible to sleep due to the unbearbale heat and stuffiness in the room. Unfortunately, the hotel sat out our complaints, probably as they themselves didn´t know what to do. The hotel locks all Windows...

Review collected in partnership with this hotel
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Helpful?
Thank lenobu
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your precious time to review your recent stay at Mercure London Kensington. Our location is fantastic for exploring the great City of London, visiting the sights, attractions and shopping district of the local neighbourhood Kensington and Chelsea. Thank you for your comments on the temperature of the room, Unfortunately due to the nature of our building...

St Albans, United Kingdom
Reviewed 5 days ago NEW

The room was to smallThe room was to small for me is not double is single I been giving room next to house keeping was far to mush noise I wasn't very happy .....................!!!! I am not styling in this hotel again for me is not double is single I been giving room next to house keeping was far to...

Review collected in partnership with this hotel
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Helpful?
Thank khaledarsenal
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your precious time to review your recent stay at Mercure London Kensington. Our location is fantastic for exploring the great City of London, visiting the sights, attractions and shopping district of the local neighbourhood Kensington and Chelsea. We strive to ensure all guests have a memorable experience when staying with us, I am honoured to read...

Johannesburg, South Africa
Reviewed 1 week ago via mobile

Whilst the hotel doesn't give much to write home about, it was really clean and the bathroom was spotless. It is an old hotel but adds to the charm. The (small) double room I stayed in so really tiny so it's good if you don't plan on spending much time in there and you're on your own! It didn't look...

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Helpful?
Thank OceanGem08
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to share your recent feedback following your stay with us. Thank you for your honest comments regarding the bedroom and WIFI. All feedback is explored and actions are taken to rectify issues wherever possible. Your comments regarding the cleanliness of the room are very well received by the house keeping team, thank you. The...

Melbourne, Australia
Reviewed 1 week ago

Great service, but the rooms were very small and hard to move. The receptionists were very helpful. At one point, they offered us a complementary drink when we were having some external issues. They weren't very clear how much the breakfast was and personally, we cost very expensive. Good location that is close to the underground stations however if you...

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Helpful?
Thank katieweezavisser
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to review your recent stay with us. It is a pleasure to hear you found the staff great. The Mercure London Kensington offers a combination of contemporary design, comfort and impeccable service in the sought-after, fashionable Royal Borough of Kensington and Chelsea. Our hotel is ideally situated for the main London landmarks, royal parks,...

Toronto, Ontario
Reviewed 1 week ago

The first room we were in was extremely small. We asked for a better room and were given a better and larger room for 2nd and 3rd nights. Generally staff was friendly and helpful after we got over the first bump. Had trouble booking through Mercure site and had to book through Booking.com, which meant I did not receive points...

Review collected in partnership with this hotel
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Helpful?
Thank 119denisa
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Your comments are very well received, thank you. It is a pleasure to hear you found the team friendly and helpful. Thank you for your comments on the Mercure points, unfortunately it is Accor policy that you do not receive points unless booking direct. Apologies for any inconvenience caused. The Mercure London Kensington offers a combination of contemporary design, comfort...

York
Reviewed 1 week ago

Having booked through Accor Hotels website and requesting an accessible room, we checked in and was surprised to find that I was unable to use the bathroom. Reception told me that I could not change rooms because the hotel has no disabled rooms whatsoever Accor are a huge international hotel group and know that they must comply with The Equalities...

Review collected in partnership with this hotel
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Helpful?
2Thank johnL1485VP
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to share your recent feedback following your stay with us. Unfortunately, we are constrained by the nature of our building. Our team are always on hand to assist in anyway possible to improve your experience throughout, I am pleased you were greeted by the ramp on arrival. Please be assured we do our upmost...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 

Additional Information about Mercure London Kensington

Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Price Range: $187 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and ACCOR so you can book your Mercure London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure London Kensington Hotel London
Hotel Style:
#325 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Kensington staff and other travellers.
14 questions
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Questions? Get answers from Mercure London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room for 2 ”
 of 5 bubbles lenobu, 21 Mar 2017 | Read review
“When you ask for a room, ask for a big room.”
 of 5 bubbles katieweezavisser, 17 Mar 2017 | Read review
“Book a bigger room”
 of 5 bubbles Mdhaliwal1, 13 Mar 2017 | Read review
“Choose a high floor facing away from main road.”
 of 5 bubbles Tamw0rth2, 10 Mar 2017 | Read review
“The room is pretty small.”
 of 5 bubbles genivals2017, 23 Feb 2017 | Read review
5 of 5