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Mercure London Kensington

1,598 reviews
#638 of 1,076 Hotels in London
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Traveller (281)
Room & Suite (245)
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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“privilege room”(14 reviews)
“earls court”(52 reviews)
“cromwell road”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,598)Write a Review
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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomtube stationsgloucester rdthe natural history museumroyal albert hallpiccadilly linereception staffnespresso machinebed was comfortableshort staybreakfast roomhyde parkwest end
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11 - 15 of 1,095 reviews
Reviewed 14 December 2017

Cant say anything good about this hotel except the friendly staff, I have stayed in many Mercure's around the world and this is the worst. I booked through booking.com a superior room but on arrival the front desk said it was a standard room however...More

Thank 315howardd
Response from Victoria C, Manager at Mercure London KensingtonResponded 5 weeks ago

Thank you for taking your time to review your four star stay with us. The Mercure London Kensington Hotel is conveniently located in the Royal Borough of Kensington & Chelsea, within walking distance of Earls Court and Gloucester Road tube stations for easy access to...More

Reviewed 9 December 2017 via mobile

We booked this hotel through last minute.com ‘secret hotels’ where you are meant to get a luxury hotel. This was not the case. The room was barely large enough to house a family of mice. Me and my wife could just about fit in with...More

Thank Josh G
Response from Victoria C, Manager at Mercure London KensingtonResponded 10 December 2017

I am sorry to hear you found the bedroom small, your feedback is very well received. Please be assured we offer a range of bedroom categories and sizes to meet the needs of all our guests. It would be our pleasure to ensure you book...More

Reviewed 6 December 2017 via mobile

Decent location as 7 mins walk to either Earls Court and Gloucester Road. Room was small but clean. No real noise heard from outside (5th floor room 501). Staff were all very polite and courteous. Free WiFi and a free drink in the bar as...More

Thank Ginner77
Response from Victoria C, Manager at Mercure London KensingtonResponded 10 December 2017

Thank you for sharing your feedback on the location, it is a pleasure to receive your comments and your four star ranking. Discover the rich historical and cultural offering of Kensington and Chelsea, with several landmarks moments away from the hotel such as the world-renowned...More

Reviewed 5 December 2017

We about froze, but they brought an extra comforter so that helped. The bath water was barely warm and the sink faucet is situated so you can't turn it all the way to hot. No matter how high we turned the thermostat it never got...More

1  Thank Teejaaa
Response from Victoria C, Manager at Mercure London KensingtonResponded 6 December 2017

Thank you for your honest feedback on your stay with us, it is very well received. I am sorry your room and water temperature was cold, I assure you this is not a common occurrence. Thank you again for your honest comments. Kind Regards Victoria...More

Reviewed 24 November 2017

Hard pressed to find anything exceptional here, but it is a perfectly adequate and typical London hotel. Rooms are similar to what you find in the rest of the city: tight, but clean and comfortable. Staff was alert and pleasant mostly. The location is excellent:...More

Thank TheRealMiL
Response from Victoria C, Manager at Mercure London KensingtonResponded 26 November 2017

Thank you for your excellent comments, The Mercure London Kensington sits in one of the most sought-after parts of London, the Royal Borough of Kensington and Chelsea, with its world-renowned museums, exclusive shops and Royal parks. Our 4-star hotel offers an unbeatable combination of contemporary...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$116 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#345 Business Hotel in London
#365 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$116 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#345 Business Hotel in London
#365 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (281)
Room & Suite (245)
Dining (44)
Hotel & Grounds (193)
Bathroom (41)
Business Centre & Event Rooms (10)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
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dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
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BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
7 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"small double was reserved as described above it was very indeed very small but the bed was comfortable."
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"Specify a larger room on booking."
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"Just don't go there in the winter."
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"Book a privilege room on 6th floor very quite no disturbance from above."
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