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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablenespresso machinereception stafftube stationshort staybreakfast roomhyde parkwest endkensington
Nice and friendly staff . We were advised we would get an upgrade but an upgrade from what? - Our room was pretty ordinary and the bathroom wasn't clean (hairs in the plughole).
This is an expensive hotel and not worth the money.More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 8 May 2018
I appreciate the candidness of your review following your recent stay with us.
I can see from your booking that you made you were booked into one of our standard rooms and you were given one of our executive rooms. Perhaps the team...More
Comfy beds, great location as 8 minutes from the tube station, friendly staff, delicious breakfast. Would definitely recommend. Very family friendly. Front door is locked at 11:30pm and you have to be let in by staff who check your room card to make sure you...More
Thank Claire T
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 30 April 2018
Dear Claire T
What a wonderful review, it was lovely to read it first thing on a Monday morning.
I think it is fair to say that you enjoyed your time with us and I am in complete agreement with you about the beds. They...More
The check in was confused, the walls were paper thin so you heard every noise, the breakfast was poor....but the most annoying thing was that there was no hot water at all for the period we stayed there. I don't normally complain but for £168...More
Response from GuestRelations L, Manager at Mercure London KensingtonResponded 30 April 2018
Thank you for taking your precious time to review your recent stay with us, I am sorry to hear you found the check in team were confused with your booking. Your feedback on this is very well received and we will certainly investigate to ensure...More
There's hardly room to move and the bed takes up most of the space! My last visit there was an old-fashioned toilet and shower wasn't working properly!! They do have good prices sometimes, however, and breakfast was good!More
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 26 April 2018
I appreciate you taking the time from your busy schedule to post a review following your recent stay.
Our room types are clearly described on all the outlets that we advertise on. This is so that our guests can make an informed decision...More
This is a super,small hotel very well run with attentive staff close to 2 underground stations both around 6/8 mins walk. The room we had on the 6th floor was very pleasant, comfortable and clean although the shower in the bathroom was not really up...More
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 25 April 2018
I appreciate you taking the time from your day to post a review on TripAdvisor following your recent stay at the hotel.
I think it fair to say that you enjoyed the time you spent with us, including our bijoux lift!
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming
and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.