We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure London Kensington

Save
Traveller (300)
Room & Suite (295)
Dining (40)
You may also like
See all
Nearby Hotels
Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“privilege room”(15 reviews)
“earls court”(52 reviews)
“cromwell road”(31 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$121.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all London hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "19d0396dfb924511ab6e1ab2e4b53d63", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":2360726,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32435547],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":7,"year":2018},"checkout":{"day":2,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":121,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"19d0396dfb924511ab6e1ab2e4b53d63","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":133,"lowestMetaPrice":121,"additionalPartner":false,"highestMetaPriceDisplay":133,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":133,"lowestMetaPrice":121,"highestMetaPriceDisplay":133,"hotelName":"Mercure London Kensington","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE5ZDAzOTZkZmI5MjQ1MTFhYjZlMWFiMmU0YjUzZDYzIiwiQUlLIjoiOTk2Yzk2NTkxNjk4NDFjYmEzMDM3YzZhODA3MjQ4ZmIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/07/2018", "checkOut": "02/07/2018", "lowestPrice": "US$121", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32435547":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,659)
There are newer reviews for Mercure London Kensington
See the most recent reviews
Filter reviews
1,137 results
Traveller rating
305
411
244
104
73
Traveller type
Time of year
LanguageEnglish
More languages
305
411
244
104
73
Show reviews that mention
All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablenespresso machinereception stafftube stationshort staybreakfast roomhyde parkwest endkensington
FilterEnglish
Updating list...
11 - 15 of 1,137 reviews
Reviewed 4 May 2018

Nice and friendly staff . We were advised we would get an upgrade but an upgrade from what? - Our room was pretty ordinary and the bathroom wasn't clean (hairs in the plughole). This is an expensive hotel and not worth the money.More

Review collected in partnership with Accorhotels.com
Thank 123j0hnb123
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 8 May 2018

Dear 123johnb123 I appreciate the candidness of your review following your recent stay with us. I can see from your booking that you made you were booked into one of our standard rooms and you were given one of our executive rooms. Perhaps the team...More

Reviewed 30 April 2018 via mobile

Comfy beds, great location as 8 minutes from the tube station, friendly staff, delicious breakfast. Would definitely recommend. Very family friendly. Front door is locked at 11:30pm and you have to be let in by staff who check your room card to make sure you...More

Thank Claire T
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 30 April 2018

Dear Claire T What a wonderful review, it was lovely to read it first thing on a Monday morning. I think it is fair to say that you enjoyed your time with us and I am in complete agreement with you about the beds. They...More

Reviewed 29 April 2018 via mobile

The check in was confused, the walls were paper thin so you heard every noise, the breakfast was poor....but the most annoying thing was that there was no hot water at all for the period we stayed there. I don't normally complain but for £168...More

Thank karenessex78
Response from GuestRelations L, Manager at Mercure London KensingtonResponded 30 April 2018

Thank you for taking your precious time to review your recent stay with us, I am sorry to hear you found the check in team were confused with your booking. Your feedback on this is very well received and we will certainly investigate to ensure...More

Reviewed 25 April 2018

There's hardly room to move and the bed takes up most of the space! My last visit there was an old-fashioned toilet and shower wasn't working properly!! They do have good prices sometimes, however, and breakfast was good!More

Thank fairfares18
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 26 April 2018

Dear Fairfares I appreciate you taking the time from your busy schedule to post a review following your recent stay. Our room types are clearly described on all the outlets that we advertise on. This is so that our guests can make an informed decision...More

Reviewed 24 April 2018

This is a super,small hotel very well run with attentive staff close to 2 underground stations both around 6/8 mins walk. The room we had on the 6th floor was very pleasant, comfortable and clean although the shower in the bathroom was not really up...More

Thank msroe
Response from P6520PLK, General Manager at Mercure London KensingtonResponded 25 April 2018

Dear msroe I appreciate you taking the time from your day to post a review on TripAdvisor following your recent stay at the hotel. I think it fair to say that you enjoyed the time you spent with us, including our bijoux lift! Thank you...More

View more reviews
Most Booked Properties in London
See allSee all
About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$132 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#387 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
US$132 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#387 Luxury Hotel in London
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (300)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
7 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
7 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"Avoid Room 201 - I suspect that there may be others with the same problems."
Read review
"Find a CitizenM in london for less."
Read review
"I like the rooms at the back of the hotel. Smaller but you can open the windows"
Read review
"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing