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Mercure London Kensington

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Mercure London Kensington
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure London Kensington
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Showing 953: English reviews
Warsaw, Poland
Reviewed 23 February 2014

Stayed in the hotel during a business trip - the first room I got was a bit loud - the ventilation system was clearly heard. After the first sleepless night I would probably be disappointed, but thanks to the extremely nice staff (especially Ms. Justyna – who was extremely helpful), I got a new room very fast and everything was...

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Helpful?
Thank Piotr J
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear Piotr J, Thank you for posting your review. Your feedback is much appreciated. I will share it with our team and especially Justyna who I am positive will be delighted to read your positive comments. We hope to have the pleasure of welcoming you back on many future occasions. Kindest regards, Georgiana Pusnava Hotel Manager

Falmouth, United Kingdom
Reviewed 21 February 2014

Owing to travel, I was a late arrival (10pm) and was greated with the same courtesy and politness as if I had arrived at 2pm. The reception staff were all polite and helpful and with food beiong served until 10:30pm I even managed to get a bit to eat. Which considering the hour was very pleasent. The room was a...

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1Thank JamesT99
Linforth, General Manager at Mercure London Kensington, responded to this review

Dear James T99, Thank you for taking the time to post your feedback. We are delighted to read that you enjoyed your stay and have found our hospitality up to your satisfaction. We look forward to welcoming you back on many future occasions. Kindest regards, Georgiana Pusnava Hotel Manager

Barcelona, Spain
Reviewed 16 February 2014

El personal, molt amables i molt disposats sempre a ajudar. Hi tornaré perquè ells ens han fet sentir realment be en aquest hotel de Londres. The staff, very friendly and always eager to help. I will return because they have made me feel really good at this London hotel

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Helpful?
Thank Marti0107
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Marti0107, Thank you so much for your great review. I am very pleased to read that you enjoyed your stay with us. We always do our outmost to ensure our guests experience memorable stays. I will share your comments with my colleagues who I am positive will be delighted to see that you are happy. Hope to see you...

Madrid, Spain
Reviewed 10 February 2014

Review collected in partnership with Accorhotels.com
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Thank Pascal C
Linforth, Manager at Mercure London Kensington, responded to this review

Siotraveler
Reviewed 7 February 2014

The staff was amazing. Rachel and Jekatrina at front desk were very accomadating. Enjoyed the lobby area too. Very clean rooms. Easy walk to Earls Court exhibition hall and Earls Court Underground sstation.

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1Thank SIOTraveler
Linforth, Manager at Mercure London Kensington, responded to this review

Dear SIO Traveller, We very much appreciate your comments regarding your stay at Mercure London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Cheshire, United Kingdom
Reviewed 2 February 2014 via mobile

Very impressed with this hotel. Staff are very friendly and chatty. Rooms are spotless, decorated well and modern. Very relaxed and had all the facilities you need (ie. iron/ironing board, tea,coffee, biscuits, soaps, shower gels, hairdryer, safe) Loved the small touches like complimentary soft drinks that are replenished in the fridge everyday and shower robes in the wardrobe/slippers. Breakfast was...

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1Thank Chrisjl20
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Chrisjl20, Thank you for taking the time to post your feedback following your recent stay with us. We are delighted to see that you enjoyed your stay and hope to have the pleasure of welcoming you back on many future occasions. Some of our rooms, especially the ones facing the main road, have double glazed windows that do not...

Toronto, Canada
Reviewed 2 February 2014

The hotel is located close to a subway station which is convenient, there are a lot of restaurants within walking distance too. The hotel is tastefully decorated and the staff is friendly. However, we ended up upgrading to an Executive Room when we got there because we were disappointed with the room we had booked. Just a word of caution,...

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2Thank highlyflammable31
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Dear Highlyflammable31, Thank you for taking time to post a review about your stay. I am disappointed to see that your experience did not meet to your expectations. Some of your comments come as surprise since most of our guests praise us for the quality of food we serve. Due to our location in Central London, we don't have a...

Dornbirn, Austria
Reviewed 28 January 2014

Review collected in partnership with Accorhotels.com
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Thank HerbertHug
Linforth, Duty Manager at Mercure London Kensington, responded to this review

Melbourne, Australia
Reviewed 27 January 2014

We spent two days in London, and stayed at the Mercure London Kensington. Had a great stay. Staff were excellent. Breakfast was great. Close to the tube, and in a good area. Plenty of restaurants nearby. Even though we had a first floor road facing room, didn't hear any traffic noise. Room was great, and beds were extremely comfortable. Well...

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Helpful?
1Thank Dieter767
Linforth, Manager at Mercure London Kensington, responded to this review

Dear Dieter767, We are so pleased to read your feedback. Your positive comments regarding our location, service and quality are much appreciated. Our aim is to provide memorable stays and looking at your review we have accomplished our goal. We look forward to having you as our guests once again. Kindest regards, Georgiana Pusnava Hotel Manager

milano
Reviewed 26 January 2014

It is a nice hotel in a very nice area of London , a 15/20 minutes walk to Harrod’s or Kensington Park. From the outside or from the reception it does not look too pretty but inside the room are nice and recently renewed. We did book a 20 sq mt room , bigger than the regular one but still...

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1Thank erny74
Linforth, Manager at Mercure London Kensington, responded to this review

Dear erny74, Thank you for taking the time to post your review. We are delighted to read that you enjoyed your stay. Our rooms vary in size and from your description it would appear that you stayed in one of our executive rooms. Your comments regarding the size come as a surprise since most of our guests praise us for...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 

Additional Information about Mercure London Kensington

Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Price Range: $185 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Mercure London Kensington Hotel London
Hotel Style:
#324 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Kensington staff and other travellers.
14 questions
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Questions? Get answers from Mercure London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room for 2 ”
 of 5 bubbles lenobu, 21 Mar 2017 | Read review
“When you ask for a room, ask for a big room.”
 of 5 bubbles katieweezavisser, 17 Mar 2017 | Read review
“Book a bigger room”
 of 5 bubbles Mdhaliwal1, 13 Mar 2017 | Read review
“Choose a high floor facing away from main road.”
 of 5 bubbles Tamw0rth2, 10 Mar 2017 | Read review
“The room is pretty small.”
 of 5 bubbles genivals2017, 23 Feb 2017 | Read review
5 of 5