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Sofitel London St James

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#30 of 1,078 Hotels in London
Certificate of Excellence
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3,637 Reviews from our TripAdvisor Community

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Showing 2,471: English reviews
Sheffield, United Kingdom
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 days ago NEW

We were greeted warmly, our room was ready and spacious. I do love a separate bath and shower! Lunch in the Balcony was OK, we were not thrilled having to wait over 40 mins for our Tomahawk steak, especially as the chips were luke warm. Breakfast was better with staff we have seen on previous visits remembering us and stopping... More 

Helpful?
Thank Julie P
Suffolk, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW

Front of house very polite and helpful. Don't order drinks at the bar as you get charged 12% just for the barman to bring your drinks to the table!!! Which we weren't told about till we signed for the bill. We ordered our drinks at the bar sat down and waited over 20minutes and still no drinks had to chase... More 

Helpful?
Thank Leejane184
ireland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 days ago NEW via mobile

My first experience of the Sofitel and it definitely won't be my last, fantastic hotel. My room was well appointed and spacious. Staff were attentive and very pleasant. Breakfast was great, I just stuck to what I always have, however the selection was endless. Looking forward to my next visit already

Helpful?
Thank katie8484
Elmhurst
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

I stay at many places in London but I always come back to the Sofitel St James. The staff are such a pleasure, they respond quickly to your every request. The rooms are modern, large and classy. Free WiFi, comfortable bedding and pillows, the best rainfall shower in the city! The area is quiet yet right in the heart of... More 

Helpful?
Thank Todd T
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, Thank you so much for this fantastic feedback. I was really glad to read that you love staying at Sofitel London St James. We look forward to your next visits in our central yet quiet hotel. A bientot. Nicolas Pesty More 

Greater Melbourne, Australia
2 reviews
Reviewed 6 days ago NEW

Charming property in an excellent location. But its the service and friendly staff that make this hotel exceptional! I look forward to the opportunity of staying there again. I would certainly recommend this hotel to anyone who is looking for somewhere special to stay in London.

Review collected in partnership with Accorhotels.com

Helpful?
Thank melbournian202
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, Thank you so much for this wonderful feedback! As a matter of fact we love to pamper all our guests and I am really pleased to hear that you have enjoyed our genuine, high standards of service so much that you will be back to us as soon as you can. A bientot. Nicolas Pesty More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Staff were extremely friendly and helpful, and even brought my wife a cake to the room for her birthday. Free bottles of water for the drive home was a nice extra touch and the room was lovely. Would definitely stay in future.

Helpful?
Thank Geoff R
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear sir, I thank you for taking the time to tell us about your very enjoyable experience at Sofitel London St James. And again happy birthday to your wife. We look forward to your next visits. A bientot. Nicolas Pesty More 

Los Angeles, California
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I have stayed at the Sofitel London St. James more times than I can count. I keep returning because the staff is so friendly and efficient and the rooms are so comfortable (including the good lighting for readers; other hotels take note). Also, the location for theaters, shops, and restaurants is perfect.

Helpful?
Thank PSeib
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I thank you for this positive feedback. I am so pleased to read your compliments about our genuine, high standards of service. Thank you for that. We look forward to your next visits. A bientot. Nicolas Pesty More 

Ottawa, Canada
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Stayed here for an anniversary visit and celebration in London. Great service and nice restaurants / bars and tearoom. Fabulous location to explore London and enjoy the theatre . My new favourite hotel in London

Helpful?
Thank susanbrien
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear madam, I thank you for telling us about your very pleasant experience at Sofitel London St James. We look forward to your next visits in our central yet quiet location. A bientot. Nicolas Pesty More 

Brussels, Belgium
1 review
Reviewed 1 week ago

The Sofitel St James Hotel is extremely well situated in London. And it is truly a great place where to spend a few days. People working there are extremely nice and helpful. They go the extra mile to make you feel welcome!

Review collected in partnership with Accorhotels.com

Helpful?
Thank mariemJ5585VE
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guest, I felt really proud of my whole team while reading your feedback and I thank you for that! Indeed we genuinely love to look after and to pamper all our guests. We look forward to welcoming you back. A bientot. Nicolas Pesty More 

Hermanus, South Africa
Level Contributor
387 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 1 week ago

We stayed at this hotel for only one night before travelling up-country after an overseas trip. As a result, we did not get to benefit from the location, which is wonderfully close to London's theatre district and West End shopping areas. However, our stay was very pleasant indeed. The room was clean and tidy, with a comfortable bed, tea/coffee making... More 

Helpful?
Thank AGEDNOMAD
N_Pesty, General Manager at Sofitel London St James, responded to this review

Dear guests, Thank you so much for this very positive feedback! I am truly pleased to read that thanks to our genuine, high standards of service you have had a "great experience" at Sofitel London St James. We look forward to your next visits. A bientot. Nicolas Pesty More 

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon" , an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: $424 - $1,035 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Amex, Orbitz, Expedia, Hotels.com, Booking.com, Travelocity, ACCOR, Odigeo, Cheap Tickets, Priceline and Jetsetter so you can book your Sofitel London St James reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#30 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
22 questions
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Questions? Get answers from Sofitel London St James staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if you can get a room on the higher floors”
 of 5 bubbles juliep970, 3 Dec 2016 | Read review
“I told the hotel my needs and they picked the perfect room”
 of 5 bubbles 599nikkiv, 14 Nov 2016 | Read review
“I felt the rooms were too small and too cramped woth heavy furniture”
 of 5 bubbles brownpina, 3 Nov 2016 | Read review
“We were in 222 and overlooked the rear of the building. These rooms are very quiet!”
 of 5 bubbles Huntingdonshire1, 2 Nov 2016 | Read review
“We had a back unit facing New Zealand House which was very quiet”
 of 5 bubbles lyndapope26, 11 Oct 2016 | Read review
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