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Park Grand London Lancaster Gate

14 - 16 Craven Hill Lancaster Gate, London W2 3DU England
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Traveller (1337)
360
Panoramas (7)
Room & Suite (330)
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About

#73 of 1,170 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Park Grand London Lancaster Gate is a centrally located four-star accommodation in London’s Paddington area near Hyde Park. Conveniently positioned for easy reach to popular attractions, shopping areas, and transportation hubs, the hotel caters to both business and leisure travellers. Accessible by public transport and within a short walk from Paddington and Lancaster Gate stations, the hotel offers a stylish and comfortable accommodation experience with modern amenities. The well-appointed rooms and suites have ensuite showers/ bath and include features such as air conditioning, complimentary Wi-Fi, flat-screen TVs, and tea/coffee making facilities.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
24-hour security
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Taxi service
Newspaper
Non-smoking hotel
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Microwave
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Value
Charming
Languages Spoken
English, French, Russian, Spanish and 4 more

Location

14 - 16 Craven Hill Lancaster Gate, London W2 3DU England
Park Grand London Lancaster Gate
3,956Reviews99Q+A100Room tips
Traveller rating
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Brian wrote a review 9 Mar
Shrewsbury, United Kingdom2 contributions1 helpful vote
Very friendly and well run hotel. Quiet local position but with all services you might need nearby and a variety of great restaurants. Service always faultless. Special mention to the front desk, ever helpful, and Laura in the breakfast room.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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chetcsk wrote a review Feb 2024
London, United Kingdom17 contributions10 helpful votes
This review is for the Indian Inspired Afternoon tea at Park Grand Lancaster Gate. We love this concept and the food is on point and absolutely delicious and well presented. Thank you to Ignatius who was our server and was very efficient and attentive. The afternoon tea is a great value and we would recommend it especially with Prosecco !
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Prosecco is a nice touch ! It’s the Lancaster Gate location on Craven Hill
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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tiajordan wrote a review Feb 2024
3 contributions3 helpful votes
We booked using Buy a Gift (would not recommend Buy a Gift) but Steve on reception sorted out the issues created by Buy a Gift as they said our voucher wasn’t valid which it was. Nothing to do with the hotels fault. Steve sorted it without complaint and made us feel really welcome. The afternoon tea was first class with freshly baked scones and perfect sandwiches and treats. Really lovely and he made the experience really lovely even with the saga of having to contact Buy a Gift while there to get them to sort it. Thank you Steve, will be back but will book direct which is what I recommend everyone to do.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Book Direct …
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Zhuoyi H wrote a review Feb 2024
1 contribution
The room isvery good. Near the city center. Great services and experience here. Cozy and clean.Petronela is so friendly and helpful. I like it here very much, and I will come again next time. I think it's nice here. I feel like going home. I like it here. It's great.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cheryl P wrote a review Feb 2024
1 contribution
We had chocolate afternoon tea, the presentation was lovely and the food was amazing. Music playing in the background made it a lovely experience. The service was amazing by the spectacular waiter Ignatius as he was very sweet and friendly and overall amazing and peaceful experience.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wing c wrote a review Jan 2024
1 contribution
Everything is nice. The room is clean. Pillow is soft. Toilet is also very clean. All facilities are perfect. Will definitely come again when I have a chance to travel to the United Kingdom again. The staff are very nice, especially Petroheca.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 Feb 2024
Dear 977wingc, Thank you for your review and for choosing Park Grand for your stay. We are delighted to hear that you had a nice stay and that everything met your expectations. We take pride in maintaining clean and comfortable rooms, and we are glad that you found the room clean and the pillow soft. It's also great to hear that you found the toilet very clean and that all facilities were perfect. We will make sure to pass on your kind words to Petroheca and the rest of our staff. We strive to provide exceptional service, and we are happy that you found the staff, especially Petroheca, to be very nice. Thank you for your kind words, and we look forward to welcoming you back when you have the chance to travel to the United Kingdom again. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ellen M wrote a review Jan 2024
London, United Kingdom5 contributions1 helpful vote
We went for afternoon tea for 2 people (with a buy a gift voucher). Nice location, great selection of food (sandwiches, scones, chocolate mousse and cake). Great service, friendly and helpful staff. Ignatius was regularly refilling our drinks. We would come again.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 Feb 2024
Dear ellenm, Thank you for your lovely review of your afternoon tea experience at our establishment. We are delighted to hear that you had a great time. We are glad that you enjoyed the nice location and the great selection of food, including sandwiches, scones, chocolate mousse, and cake. We take pride in offering a delicious and varied menu for our guests to enjoy. It's wonderful to hear that you received great service from our friendly and helpful staff, especially Ignatius, who made sure to regularly refill your drinks. We will make sure to pass on your kind words to him and the rest of our team. We would be thrilled to have the opportunity to welcome you back for another delightful afternoon tea experience in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adrian L wrote a review Jan 2024
1 contribution
I was very disappointed with this hotel that I checked in and checked out within the space of 1-hour. The front desk didn't have my reservation. There was no reception area to wait so I waited for 20-minutes in the dining room. The room assigned was tiny with maybe 3 feet between the walls and bed. The furniture was damaged and worn badly. The bathroom was tiny. Overall, I would never, ever, recommend this hotel. Stay elsewhere. ps. The hotel would not refund any of my $1K payment
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Check the room before to uncheck into it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bazz2011 wrote a review Jan 2024
Southampton, United Kingdom88 contributions15 helpful votes
I have to say I thought my stay at Park Grand, Lancaster Gate was exceptional. I have stayed at some swanky, yet pretentious, places but this was far from that. The hotel is to a very high standard, the rooms are well appointed and meticulously clean. The staff are all highly attentive - particularly Laura in the restaurant who was super friendly and efficient. The food is tasty, piping hot, and very well presented. I will definitely return!
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Date of stay: January 2024Trip type: Travelled on business
Room Tip: 2 minute walk from Paddington station with good bus connections.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 2 Feb 2024
Dear Bazz, Thank you so much for your superb review! We are thrilled to hear that your 2-night stay at Park Grand, Lancaster Gate was exceptional. We take great pride in providing a high standard of service and ensuring that our rooms are well appointed and meticulously clean. We will make sure to pass on your kind words to Laura and the rest of our staff, especially in the restaurant. We are delighted to hear that Laura was super friendly and efficient, and that you enjoyed the tasty, piping hot, and well-presented food. We look forward to welcoming you back in the future and providing you with another fantastic stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you again for your wonderful review! Best regards, Vinayak Girgune
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Veronica C wrote a review Jan 2024
Harrow, United Kingdom75 contributions56 helpful votes
An lovely afternoon tea experience in elegant surroundings. A warm welcome by reception staff and the waiter Ignatius. The service was excellent and Ignatius was very attentive. The amount of food was just right, not too over-whelming as some afternoon teas can be! All in all a great experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Vinayak Girgune, General Manager at Park Grand London Lancaster Gate
Responded 13 Jan 2024
Dear veronica, Thank you for taking the time to leave us such a lovely review! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful afternoon tea experience in our elegant surroundings. We are glad that our reception staff and Ignatius provided you with a warm welcome and excellent service. They strive to ensure that all our guests feel well taken care of and it's fantastic to know that they succeeded in doing so during your visit. We also understand the importance of portion sizes, and we're delighted to hear that the amount of food served during your afternoon tea was just right for you. We aim to provide a balanced and enjoyable dining experience, and your feedback is valuable to us. Thank you once again for your kind words and for choosing to dine with us. We look forward to welcoming you back for another great experience in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$254 - S$460 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyde park premier london paddington hotel london, hyde park premier hotel london, shaftesbury paddington
FORMERLY KNOWN AS
Hyde Park Premier London Paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARK GRAND LONDON LANCASTER GATE (S̶$̶2̶8̶4̶) S$228: UPDATED 2024 Hotel Reviews, Price Comparison and 1,602 Photos (England) - Tripadvisor

Frequently Asked Questions about Park Grand London Lancaster Gate
Which popular attractions are close to Park Grand London Lancaster Gate?
Nearby attractions include Italian Gardens (0.4 km), The Magic Hour (0.5 km), and The Swan (0.4 km).
What are some of the property amenities at Park Grand London Lancaster Gate?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Grand London Lancaster Gate?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Grand London Lancaster Gate?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Park Grand London Lancaster Gate?
Conveniently located restaurants include Chamuyo Bayswater, Bella Italia, and The Bear Pub Paddington.
Are any cleaning services offered at Park Grand London Lancaster Gate?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Park Grand London Lancaster Gate?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Hindi.
Are there any historical sites close to Park Grand London Lancaster Gate?
Many travellers enjoy visiting Houses of Parliament (4.1 km), Tower of London (7.2 km), and Churchill War Rooms (3.7 km).
Is Park Grand London Lancaster Gate accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.