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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
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Updated 23/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. James Court, A Taj Hotel, London
Updated 23/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#176 of 1,199 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
In a country that values understatement, St. James' Court is an English classic typifying the concealed charm of one of Britain's finest hotels. The custom of St. James’ Court, A Taj Hotel is the distinctive choice for more than service with a smile. With a distinguished pedigree shaped over more than a century, this discreet Victorian masterpiece with its famous Shakespearean Courtyard is perfectly placed between Buckingham Palace and the Houses of Parliament in a historic enclave marking the centre of power. Crisp and elegant, with an easy charm that’s reserved, yet attentive, we strive to make each visit more pleasurable and memorable. Exceeding the expectations of today’s discerning traveller, St. James' Court is a slice of the past served up on a contemporary platter.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shared lounge / TV area
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Languages Spoken
English, French, Spanish, German and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
190Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Contact
54 Buckingham Gate, London SW1E 6AF England
Getting there
Green ParkUnderground13 min
Hyde Park CornerUnderground15 min
Car HireSee car hire from US$22/day
5554Reviews164Q+A100Room tips
Reviews
Traveller rating
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- 187
- 128
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Most Recent
Rude reception. A Great first impression. 1 lift working so it was very slow for 3 days. Apparently had Junior suite with a view which turned out to be the wall next door. Room service for water didn’t turn up on 2 occasions out of 3. The 3rd was the next morning as I was checking our. Considering there were No drinks in the fridge, you needed non existent room service, really helpful. Not what I expect from a Taj
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Not really
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The hotel is well located close to St. James’ park station and Victoria station. The area is very quiet during the weekend snd almost no restaurants open around. The hotel itself is nice but outdated. The rooms are very small. The staff is nice and willing to help. Very clean hotel. Very expensive restaurant. Breakfast is very good and it has many Indian dishes.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: There is no parking available. Best rooms overlooking the courtyard.
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Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded yesterday
Dear Smartpickytraveler, Thank you for choosing to stay at the St. James’ Court, a Taj Hotel and for taking out valuable time to leave a review on Tripadvisor following your recent stay. I am pleased that you found our team friendly and helpful, your bedroom comfortable and clean, and also enjoyed our enviable location and your breakfast in our new restaurant TH@51 too. There are a variety of restaurants located within few minutes walking distance of the Hotel, the closest ones being on the Victoria Street or at the Cardinal place, which are open during the weekends as well. Our dedicated Concierge team are always available to assist in providing information or booking a table for you. Thank you for your patronage, we look forward to welcoming you back many times in future to enjoy our hospitality again. Yours sincerely Raphael Wiedemann Hotel Manager St. James’ Court, A Taj Hotel, London
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I had two stays on the same UK trip: first two nights and when coming back to London another three nights. I very much enjoyed the hotel, which is very classic on the exterior, but modernized in the interior. On my second stay I was upgraded to a superior room in a renovated wing. Both rooms were quite fine, not large, but perfectly comfortable and cozy. Typical of English hotels in old buildings, one had to walk through rather complicated corridors to reach the room. There were beautiful items here and there throughout the hotel. The lobby is also comfortable and elegant with a cozy bar. The staff throughout my visits were extraordinarily pleasant and helpful. One of the best aspects of this hotel, though, is its location in the City of Westminster. It's very close to the Buckingham Palace (in case you have some business with the Queen -- I didn't) and the beautiful St. James's Park. There is no shortage of good traditional pubs in the area. At least two tube stations are within a short walk and can even take you directly to Heathrow. Victoria Station is also just a 10-minute walk away (from there you can take a train to Gatwick). I'd say I'll stay there again next time in London.…
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Date of stay: May 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Helpful
Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 4 days ago
Dear JuhaUitto, Thank you for choosing to stay at the St. James’ Court, A Taj Hotel and also for your wonderful review on Tripadvisor. We are delighted to know that you had a wonderful stay, found our team pleasant and helpful and that you took full advantage of our enviable location, right in the heart of London, just a few moments walk from Buckingham Palace and within walking distance of both Victoria Station and St James Park station too. Your kind words for our team are highly appreciated. We look forward to welcoming you back again and hope to get many more opportunities to recreate the magical moments lived by you during this visit in your future visits as well. Yours sincerely, Raphael Wiedemann Hotel Manager St. James' Court, A Taj Hotel
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1. Yelled at twice for asking for help when nearly fainting in the room on 22nd of June i. On entering my room on the 22nd evening the A/C had broken down and since it was a very hot day in London, the room was like a furnace, I called to asked for it to be fixed and explained that I was feeling faint and to send the engineering team and housekeeping as fast as possible. I was yelled at and told that ‘ it was not housekeeping’s job to help with this and that a message would be left for the engineering team'. I remain utterly shocked that I was not offered any assistance. ii. The engineer came to fix the A/C and explained that the filter was completely clogged. He cleaned the filter and, for no fault on his part, the dirt fell across the entire bathroom and all over the toilet seat. Iii. I now requested for housekeeping to come up, but it took over 1.5 hours which meant I couldn’t use the bathroom at a time when I was feeling unwell and it was necessary for me to be able to do so. Iv. I called down many times saying I really needed the bathroom cleaned, and then requested the person to come up and help sort out the issue. I was yelled at for this request, told I was being extremely rude for asking her to come and help as she couldn’t leave her station, This to me was absolutely shocking. How can a staff member not offer to help a guest who is unwell and instead yell at them for asking for assistance? If she couldn’t help, surely she could have asked someone else to do so. v. After repeated calls to the front desk to request for the duty manager she came up 1.5 hours from my first request, and did try to be helpful. However, by then I was feeling so unwell I basically had to cancel my evening plans, rest the entire night and consult my doctor. 2.Male staff walking into my room while I was changing on two separate occasions on the 19th of June and 22nd of June: 3. Wifi not working on 19th, 20 and 21st of June i. I am not sure why I was given a room with a clogged A/C and no WIFI but for the first 3 days of my four day stay the wifi didn’t work. I made repeated calls, and only after my 5th call was the request attended to. 4. Elevators not working/rattling: i. On top of all of this, of the two elevators in the hotel for 300 gates, 1 didn’t work at all and the other rattled and slammed shut. Every single guest I met commented on how scary it was to be in the elevator 5. Overcharged on checkout, mistakenly. i. My checkout experience was marred with confusion and thus it took a long time to check out when I needed to rush to get to the airport, given the rail strike was causing significant traffic jams, Ii. First the person charged the wrong card and then he said he would reverse the amount and we then charged my other card. Ii. Then instead of refunding that amount and the 100 pound rebate I was offered, they mistakenly charged another 159 pounds to my card. So now an additional 219 pounds had been charged to my card instead. I had to show the message from my bank multiple times to explain that they had not refunded the amount but instead charged it to me. Then again had to explain the calculations to show that they hadn’t given me the100 pound rebate at all. Iv. The person was genuinely apologetic. I think he had a good attitude and wanted to be helpful, but just did not have enough training perhaps. I am shocked that anyone working for the Taj brand would yell at a guest, repeatedly, when they are in distress. The services and facilities were extremely shoddy and that to me is also very surprising. I am surpirsed that this hotel carries the Taj name, as it certainly doesn’t represent the values that the Taj espouses.…
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Date of stay: June 2022
Location
Service
Sleep Quality
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Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 4 days ago
Dear Kavs72, Thank you for taking the time to leave a review on TripAdvisor following your recent stay at the St. James’ Court, a Taj Hotel. We are disappointed to read that your recent stay experience failed to meet your expectations. We do apologise for the shortfall in service experienced by you. I am sending you a private message as we need more information from you to help us in investigating your comments. May I request you to kindly consider this experience as a one-off and give us another opportunity to redeem ourselves and to experience the services that so many of our guests are so fond of. We look forward to getting another opportunity to welcome you back again. Yours sincerely, Raphael Wiedemann Hotel Manager St. James' Court, A Taj Hotel
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I stayed for five nights. Very friendly and approachable staff. The room was clean and a good size. The location is great for central London. I was able to walk everywhere (15 mins to Big Ben, 5 mins to Buck House, 40 mins to Oxford street etc….). Given the season the hotel was busy and for part of my stay only one of the core lifts was not working so perhaps some sign-post suggestions to other lift locations would have been a good idea. A slight gripe and this can not be blamed at the hotel. This was other guests. There seemed to be many entitled guests that assumed the right to push in front of lift entry or exit plus trying to make out to staff how important they are! I travel a lot and this is the first time I have noticed this.
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Date of stay: June 2022Trip type: Travelled on business
Value
Location
Service
Helpful
Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 4 days ago
Dear 158chasw, Thank you for taking the time to leave a review on Tripadvisor following your stay at the St. James’ Court, a Taj Hotel. We are delighted to know you found our team friendly and your bedroom clean and comfortable. We are pleased to know that you took full advantage of our enviable location right in the heart of London. We do offer our sincere apologies for any inconvenience experienced by you due to one of the elevators being out of service. We look forward to welcoming you back soon again. Yours sincerely, Raphael Wiedemann Hotel Manager St. James' Court, A Taj Hotel
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Very bad experience, they don’t have adequate staff , lifts r not working , long q to eat n fast , food is served cold , wrong dishes served . Very poor experience, costly but not worth it , plz avoid this hotel
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 4 days ago
Dear AnuragK262, Thank you for you taking the time to leave a review on TripAdvisor about your recent stay with us here at St James Court, a Taj Hotel. We are disappointed to read that you did not enjoy this stay and do offer our apologies for the underwhelming experience on this occasion. We take pride in our services as our entire team strives hard to deliver exceptional guest experiences, and we are sorry to know that we fell short of meeting your expectations on this occasion. We hope that you will deem this experience as a one-off and give us another opportunity to redeem ourselves and to experience the services that so many of our guests are so fond of. We look forward to welcoming you back soon then next time your travels bring you to London. Yours sincerely, Raphael Wiedemann Hotel Manager St. James' Court, A Taj Hotel
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Great location, great breakfast and old charm feeling . South Indian restaurant good fine dine experience.. what could improve is the working of lifts, upgradation of the interiors … I still love this place because of the kind of people managing it .. outstanding customer service .. will for sure comeback
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Plan your breakfast time if you are ordering eggs and South Indian food
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During the Platinum Jubilee weekend, I and two colleagues brought six students to stay in the hotel as we had been invited to the Queen’s Platinum Jubilee Celebration at Buckingham Palace. As you can imagine, this trip took a great deal of planning, and we chose to stay at St. James’ Court Hotel because we believed that the great reputation for customer care would avoid any possible difficulties that might be encountered in a hotel with less prestige. However, we were disappointed to have been faced with a number of unexpected issues. Firstly, although we were able to check in earlier to 2 of the rooms, one room had to be changed as it was not big enough for the three students to share. By check in time (2pm), we had 3 out of 5 rooms, so we went out and returned at 4:30pm to be told that the 5th room would not be ready before we were expected at the palace at 6pm. The three girls who wanted to get ready were then given a room to use; they left their bags there. When we returned at 11pm, the room was ready, but their luggage had not been transferred to it. The following day we arrived at breakfast at 10:10am and waited for about 20 minutes to be seated. We realise that the hotel was extremely busy and understand the delay, but were disappointed that many of the buffet items were being cleared as we were taking breakfast. My colleague asked for a coffee and we also ordered herbal tea. The teapots arrived, but we then had to ask for cups as there were none on the table. With no sign of the coffee, we reordered it and when it arrived, we found that the milk on the table had curdled. We had to ask for another coffee and some fresh milk. Having been promised a later check out of 1pm, due to the check in problems that we had had, we returned to our rooms on the 8th floor after breakfast to find that our keys did not work. We went down to reception and had the keys re-programmed and went back to the 8th floor. My key was still not working, so I had to return to reception yet again. I was given another key and went to the room to change so that I could use the spa facilities. When we returned from the spa, the keys for two rooms were not working again, so we knocked on a colleague’s door and called reception to ask for someone to come and open the doors as we were locked out of our rooms, in robes. We received a call back to our colleague’s room to say that there was no one available to help us. Refusing to go to reception dressed in a bath robe, we called again, and after a total of about 15 minutes of waiting in the hallway, a gentleman arrived and unlocked the doors for us. There is much that I could praise about the hotel, most of the staff were friendly and the décor and ambiance were lovely. Our students, never having had a trip to London or stayed in such luxury, were delighted with their stay. However, as staff who have stayed in a number of prestigious hotels around the world, we were shocked and disappointed that our first stay at this hotel left so much to be desired and proved not to be the stress-free break that we had been hoping for.…
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Date of stay: June 2022Trip type: Travelled on business
Rooms
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Nayeema Abdurahman was a fantastic host and made this visit special. She is a gem. Taj is home away from home always. My wife who joined me during the visit found the services excellent and all staff very attentive. Thank you 🙏🏽
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Date of stay: June 2022Trip type: Travelled on business
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Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 1 week ago
Dear SamirSaran, Thank you for choosing to stay at the St. James’ Court, A Taj Hotel and for taking the time to leave a review on Tripadvisor. We are delighted to know that you thoroughly enjoyed this stay experience. Our service is based on spirit of ‘Tajness’ which aims to deliver an unparalleled experience of sincere care to all our guests. We and our guests believe that it is this service that differentiates the Taj Hotels from others and much loved by our patrons. We are grateful for your patronage to the Taj brand and appreciate your kind words of compliments for our team especially Nayeema who will be very proud to read your kind comments. We look forward to welcoming you back soon again to your home away from home in London. Yours sincerely, Raphael Wiedemann Hotel Manager St. James’ Court, A Taj Hotel, London
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There are two lifts (elevators), and on our second day one was shut down. It was still not working by the end of our trip, and having only one elevator made things very frustrating. It took forever to get up and down and the lift was always full to the point where we often had to wait for the next one. Worse yet, there were no stairs to use. In our room, there was no remote for tv second TV and after out first day of sightseeing we came back to find the second remote was apparently taken by housekeeping. We called and the maintenance worker who came was very nice. He said that the second TV was for some reason unplugged as well. There was also a large hole in our bathroom wall (2 feet by 2 feet), that they obviously attempted to fix. You could see where it was cut out, though, and it still moved and felt like it would fall out if not careful. The shower also leaked all over the bathroom floor. When we checked in…after the correct check-in time…we were told the room was ready, but they just needed to remove a cot because the last guest had a third person in the room. I was told it would take five minutes. 20 minutes later I approached the front desk again to see why things were taking so long. I was given my room keys and when we got into the room we found the cot was still there! There are no good restaurants around that are within a reasonable walking distance. The hotel has a great breakfast though, but we got it as a package with the room so I don’t know about the price. The positives are that the property is in a great location for sightseeing Westminster, Buckingham, and the mews. And if you like quiet this is the place for you because the place is dead after 8:00 pm.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from The Manager, Owner at St. James Court, A Taj Hotel, London
Responded 1 week ago
Dear Strictlibizness Thank you for choosing to stay at St James Court, a Taj Hotel and for taking the time to leave us your feedback. We are sorry to know that this stay failed to live up to your expectations and apologise for the shortfall in service experienced by you. We would like to take this opportunity to inform you that there are four elevators for guests use and we do have few sets of staircases to access the guest floors. I refer to your comment about there being no restaurants available near the Hotel, we would like to inform you that there are a huge variety of different restaurants to choose from in the Westminster area on Victoria street or at Cardinal place, all within few minutes walking distance from the Hotel. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you again, Yours sincerely, Raphael Wiedemann Hotel Manager St. James' Court, A Taj Hotel
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PRICE RANGE
US$329 - US$466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london - st. james hotel london, london crowne plaza
FORMERLY KNOWN AS
Crowne Plaza London - St. James
LOCATION
United KingdomEnglandLondonWestminster
NUMBER OF ROOMS
338
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Claim Your Listing Frequently Asked Questions about St. James Court, A Taj Hotel, London
Which popular attractions are close to St. James Court, A Taj Hotel, London?
Nearby attractions include Buckingham Palace (0.4 km), Billy Elliot The Musical (0.4 km), and Westminster Cathedral (0.4 km).
What are some of the property amenities at St. James Court, A Taj Hotel, London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at St. James Court, A Taj Hotel, London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at St. James Court, A Taj Hotel, London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. James Court, A Taj Hotel, London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to St. James Court, A Taj Hotel, London?
Conveniently located restaurants include Mio Restaurant, Chez Antoinette Victoria, and The Vincent Rooms Brasserie, Bar & Escoffier Restaurant.
Are there opportunities to exercise at St. James Court, A Taj Hotel, London?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at St. James Court, A Taj Hotel, London?
Yes, dry cleaning and laundry service are offered to guests.
Does St. James Court, A Taj Hotel, London offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at St. James Court, A Taj Hotel, London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Hindi.
Are there any historical sites close to St. James Court, A Taj Hotel, London?
Many travellers enjoy visiting Churchill War Rooms (0.7 km), Tower of London (4.3 km), and Houses of Parliament (0.9 km).