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Holiday Inn London - Camden Lock, an IHG Hotel

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30 Jamestown Road Camden Town, London NW1 7BY England
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Traveller (724)
Room & Suite (317)
Dining (78)
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About

#329 of 1,206 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
A modern London hotel near Camden's markets, with free Wi-Fi and all-day dining in a stylish Open Lobby. Holiday Inn® London - Camden Lock hotel is in the heart of Camden, close to its buzzing bars, restaurants and markets. Camden Tube Station is four minutes' walk from the hotel, meaning it's within easy reach of West End entertainment and attractions. Euston, King's Cross and St Pancras International Train Stations are all a short Tube or bus ride away. London Zoo and leafy Regent's Park are just 15 minutes' stroll from the hotel, while the British Library's extensive collections of books and treasured manuscripts are a five-minute Tube ride away. A 20-minute bus journey takes you to Hampstead Heath's expanse of park and woodland, offering panoramic city skyline views.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
On-demand films
Bath / shower
Safe
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Spanish, German and 1 more
2068Reviews40Q+A100Room tips
Traveller rating
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johnp68 wrote a review Yesterday
Cork, Ireland9 contributions14 helpful votes
The hotel is in an excellent location just off Camden main thoroughfare which makes it easy to get anywhere on foot; however it does mean that the rooms can be a little noisy. Welcomed warmly by Shail at the front desk, the experience continued in a positive way right the way to my departure. The hotel was spotlessly clean and the room had all that I needed, especially the corner room overlooking Camden Lock - a great vista! The rooms are a little tired and could do with a few fixtures & fittings upgrade, but it didn’t negatively impact my stay (or score 😊). I didn’t have breakfast as I headed out for that, but I would definitely return if in the area. And that’s a strong vote of confidence for me!
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded today
Dear Johnp68, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Please know that your feedback is extremely valuable to us. We are pleased you had a great overall hotel experience with us and the customer serviced provided by Shail. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +4402074854343 or dm@hicamdenlock.co.uk. Sincerely, Ruben Pinto Mr. +4402074854343 dm@hicamdenlock.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Samantha B wrote a review Jan 2023
Was a lovely experience, the staff members were friendly, helpful and professional. Breakfast was amazing. The only bad thing I would say is the bed was just too soft for my liking and I didn’t have a good night sleep but we would come back.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 1 week ago
Dear Samantha, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Naim
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David W wrote a review Jan 2023
wakefield1 contribution
Not my first visit to this hotel, I’m fact been a bunch of times it’s always clean and right in middle of Camden. Staff are good most noteworthy Bianca who works reception and who is always a joy and very professional.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 1 week ago
Dear Deckardtimix, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Naim
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SLAHNorthWestUK wrote a review Jan 2023
Wigan, United Kingdom180 contributions96 helpful votes
Why only I* because despite the complimentary room upgrade which was a nice gesture and the complimentary drinks because it was a special occasion. It was an average stay, a miserable breakfast and we arrived home after the stay with items missing from our luggage. Suite was nice and spacious overlooking the lock - but noisy as there's a busy Wetherspoons directly opposite with all the people activity you would expect in a busy Camden venue. Miserable breakfast because of the fact we didn't prebook but decided to eat their on one day, having been interrogated and eventually allowed to eat (we had no problems paying for it) as staff member just made a song and dance about it and needed a voucher so we had to add money into our room card so it could be debited However breakfast was at best best bland, luke warm + probably cooked several hours prior and kept warm under lights, then served on cold plates in a cool dining room - which by the time you had got a coffee it was stone cold and far from enjoyable. GF items were open and liable to cross contamination rather than individual small boxes of cereal as was the cooked items from the self serve counter staff showed which were GF and which wasn’t but people were using same spoons and utensils which cross contaminates everything . If you have any kind of allergies or intolerance AVOID, AVOID, AVOID Biggest issue we had was items of medication went missing either left in room and disappeared off the face of the earth or removed from our cases when we stored them behind reception pending taxi arriving - either way when we returned to collect our cases which took an absolute age) from collection to arriving home the cases NEVER left our sight yet one case had its combination changed to a totally random number another had items of strong pain medication missing. Medication which has literally travelled the world with us to numerous countries and never has one single tablet every been misplaced, lost, stolen or missing. Summary an OK hotel in a good location, breakfast give it a wide berth and eat somewhere else local and if you do leave your cases for temp storage behind reception ensure you leave absolutely nothing of importance and you have additional locks, alarms or security fitted to avoid tampering. Have discussed and chased several times to no avail and only received abrupt responses to date #neveragain
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Avoid breakfast, if you have allergies it’s cross contaminated. Avoid leaving anything in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 2 weeks ago
Dear Steve, Thank you for choosing Holiday Inn and for taking the time to provide a feedback about your experience at the Holiday Inn LONDON - CAMDEN LOCK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Naim-guest relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
soozemac wrote a review Jan 2023
Reading, UK35 contributions38 helpful votes
Had our reservations about staying after reading negative reviews but we needn’t have worried. The staff here were friendly and worked hard to make sure we had everything we needed. Our room had a superb view of the lock which definitely made for great people watching. Sure the room was a bit worn but very clean. The breakfast buffet was good with the choice and quality as expected for a Holiday Inn. The location was fabulous.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 4 weeks ago
Dear Soozemac, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Please know that your feedback is extremely valuable to us. We are pleased you enjoyed the staff friendliness and as as the breakfast and the location. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, Ruben Pinto Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ioannis Papadogiannakis wrote a review Dec 2022
1 contribution
Absolutely brilliant.Very good location. Great atmosphere, food and drinks were great. Staff is very friendly. They do an amazing job. Congratulations. Definitely recommended and for sure will visit again soon.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 31 Dec 2022
Dear Pete Hambly, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - CAMDEN LOCK. Please know that your feedback is extremely valuable to us. We are pleased that you enjoyed our staff and our vibrant location, we strive to make our customers extremely satisfied with our service. Again, thank you for choosing Holiday Inn. Sincerely, Ruben Pinto
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victoria D wrote a review Dec 2022
12 contributions
+1
Good location but the room we were allocated was dismal. Chipped bath, dirty mirror, grubby walls and a depressing view. Breakfast was ok and staff friendly, but the decor is dated and in need of replacing. Not worth the £260 for one night!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 31 Dec 2022
Dear Victoria, we are very sorry that we couldn't meet your expectations, rest assured that every comment and review is taken in consideration and investigated to improve our standards provided to the guests, we are sorry about the issues you had during the stay, and we would like to rectify that if you can give us another chance should your travels bring you back to the area. Thank you, Kind regards, Ruben Pinto - Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diver_Mark wrote a review Dec 2022
Melbourne158 contributions59 helpful votes
I always prefer the smaller boutique accommodations to the big chain hotels. But Xmas period occupancy levels demanded that I needed to make an exception this time. I had previously stayed in a Holiday Inn many times in Sydney while working and that was always very comfortable and definitely met 4-5 star criteria. So I expected something similar when I booked at the Camden Town HI. The only 4-5 star criterion met was the price. What a dump. After a cold welcome at check-in we found that none of our powerpoints were working. That was rectified when housekeeping turned on a secret switch. No fridge - it had been removed from its space in the furniture. Drinks in the bar had to be settled with cash or credit card as ordered - could not be charged to our room. Left after three sleep deprived nights due to terrible pillows and an overheated room (having turned the heating off). Stay here at your peril.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 26 Dec 2022
Dear Mark, we are very sorry that we couldn't meet your expectations, rest assured that every comment and review is taken in consideration and investigated to improve our standards provided to the guests, we are sorry about the issues you had during the stay, and we would like to rectify that if you can give us another chance should your travels bring you back to the area. Thank you, Kind regards, Naim-Guest relations manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kwv01 wrote a review Dec 2022
Sydney, Australia34 contributions10 helpful votes
Extremely average, over priced, poor service. Difficult check in, poorly prepared for our arrival, room barely clean. Accused of a declined CC on check in, which it wasn’t. Unfriendly staff, unable to help.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Great location, but that’s about it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 24 Dec 2022
Dear kvw01, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Camden Lock. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We are committed to high levels of cleanliness and therefore, we take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at fom@hicamdenlock.co.uk. Sincerely, Manal Ramadan fom@hicamdenlock.co.uk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SGD wrote a review Dec 2022
England, United Kingdom
This was easily one of the worst hotels I've ever stayed at in my life. The customer service is the most shocking I've ever come across. It was a business trip and my room was pre-paid for... yet I was called by the front desk that evening asking why my room hadn't been paid - it obviously had as why would I have been allowed into my room? Then they tried the same thing with breakfast the next morning, and told me it wasn't paid for and tried to make me leave the breakfast until it was sorted! Incredibly rude. I was booked for two nights, all pre-paid and booked via the company I was working for. Then in the afternoon after breakfast they forced me to move to another room. This was a business trip, I had travelled across Europe and was very tired... I wanted to stay in the same room as requested to catch up on sleep. But no, now I had to pack up all my belongings and move rooms... I was made to feel so uncomfortable with each interaction, even though everything was paid for... I of course even checked due to everything that had happened and yes it was indeed paid. Yet they still behaved like it hadn't for some reason. It was all very odd. Then I had some business drinks and had to put a deposit down on my personal card, which was fine. Again the interaction was rude and a bit strange... the manager was very off. Even though all these things had gone wrong with my booking, I was still met with rudeness. And then, as if it couldn't get any worst, a few days later I found that my personal card was charged twice. So I rang to sort this and the same rude man at reception simply wouldn't accept my card had been charged twice when I asked him to investigate. I was so frustrated explaining that this is what my bank statement said and then finally he hung up on me! NEVER again... Avoid like the plague!!! I will be recommending to anyone I work with, anyone I speak to even - to never book Camden Lock Holiday Inn. Hands down the worst service I've ever experienced.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Holiday Inn London Camden Lock, Guest Services / Front Office at Holiday Inn London - Camden Lock, an IHG Hotel
Responded 23 Dec 2022
Dear harlib2015, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. Please rest assured that we have not overcharged your card and as explained previously this was only a pre-authorisation for extras. I apologise for the experience you had with my colleague, as he did not intend to be rude. Please contact me if you wish to discuss this further. Furthermore, we do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Manal Ramadan Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$202 - US$334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn london - camden lock hotel london, holiday inn camden lock, london holiday inn
LOCATION
United KingdomEnglandLondonCamden
NUMBER OF ROOMS
130
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HOLIDAY INN LONDON - CAMDEN LOCK, AN IHG HOTEL (S̶$̶6̶1̶7̶) S$207: UPDATED 2023 Reviews, Price Comparison and 1,020 Photos (England) - Tripadvisor

Frequently Asked Questions about Holiday Inn London - Camden Lock, an IHG Hotel
Which popular attractions are close to Holiday Inn London - Camden Lock, an IHG Hotel?
Nearby attractions include Camden Market (0.1 km), To Home From London (0.2 km), and BrewDog Camden (0.4 km).
What are some of the property amenities at Holiday Inn London - Camden Lock, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Holiday Inn London - Camden Lock, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Holiday Inn London - Camden Lock, an IHG Hotel?
Conveniently located restaurants include Daphne Restaurant, Magic Falafel, and Pizza Pilgrims Camden.
Are there opportunities to exercise at Holiday Inn London - Camden Lock, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn London - Camden Lock, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - Camden Lock, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn London - Camden Lock, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Holiday Inn London - Camden Lock, an IHG Hotel?
Many travellers enjoy visiting Churchill War Rooms (4.4 km), Tower of London (6.0 km), and Houses of Parliament (4.8 km).
Does Holiday Inn London - Camden Lock, an IHG Hotel have any great views?
Yes, guests often enjoy the river view available here.
Is Holiday Inn London - Camden Lock, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.