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18-21 Charterhouse Square, London EC1M 6AH England
3 people are viewing this hotel
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US$170
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US$171
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Traveller (734)
Room & Suite (255)
Dining (140)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#248 of 1,204 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
Everyone needs a place to lay their weary head. For travellers visiting London, Malmaison London is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Malmaison London makes it easy to enjoy the best of London. Malmaison London offers guests an array of room amenities including a flat screen TV, a minibar, air conditioning, and free wifi. The hotel offers 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. Guests arriving by vehicle have access to paid public parking available nearby. Close to some of London's most popular landmarks, such as The View from The Shard (1.3 mi) and Tower of London (1.4 mi), Malmaison London is a great destination for tourists. KIDS EAT FOR FREE! At Chez Mal London, children under the age of 11 can enjoy Lunch or Dinner from the kids menu if dining with an adult . Please speak to our team for more information.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Nightclub / DJ
Car hire
Conference facilities
Banquet room
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Taxi service
Meeting rooms
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, French, Spanish, Dutch and 6 more
2118Reviews28Q+A100Room tips
Traveller rating
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Dormie2 wrote a review Nov 2022
London, United Kingdom26 contributions20 helpful votes
I really like the Malmaison Hotels and have stayed in a few now - but the one in London is my favourite. The hotel is really well run. Great location, 2 mins from Farringdon Station - which is now easily accessible from Gatwick, Heathrow and Luton. It's a quiet area at weekends but still has a few great coffee bars, restaurants and pubs in the area. I arrived very early and they kindly allowed me into my room before check-in time. The room (504) was large, clean and very trendy (Charles Eames Chair!) - great bed, power shower and toiletries. Worth getting a Club Room if your budget allows. Had the freshly cooked Full English Breakfast the following morning which was outstanding - great hotel, and looking forward to my next stay there.
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Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 1 week ago
Dear Dormie2, Thank you very much for taking the time to write your review, these are important to us. I am delighted to read that you have enjoyed your stay with us and found the breakfast to be outstanding. The team and i are looking forward to see you during your next visit to London . Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dominic H wrote a review Nov 2022
1 contribution
Stayed for one night with work and was allowed to check in ahead of my room being ready and leave my luggage at the hotel so I didn't have to drag it around town with me. Victor on reception was hugely helpful providing me with an receipt from a previous stay I needed for an expense. The room was great, clean, modern and spacious. Had a great stay and will definitely be back
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 1 week ago
Dear P9163RP, Thank you very much for taking the time to share your feedbacks. The team and I delighted to read that you have enjoyed your stay with us, and recognised Victor great customer service. We all look forward to welcoming you again when next in London. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RichS wrote a review Oct 2022
1 contribution
Lovely hotel. Slick check in. Great bar. Amazing breakfast. Classy room with amazing bed. Will go again. Hotel is in a quiet location but very near to bars and restaurants and 3 minute walk to Barbican tube. Mr Solomon
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Go for the cooked breakfast as price also includes the continental. Amazing food.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 4 weeks ago
Dear thegooselivesong, Thank you very much for taking the time to share your feedback, these are important to the team and I. We are delighted to read that you have enjoyed your stay with ys and will return. The team and I looking forward to welcoming you back in the near future. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daisy H wrote a review Oct 2022
1 contribution
We encountered some problems and theft whilst travelling and missed all of our connecting trains due to flight delays! We arrived on Saturday night and the receptionist Adrian helped us with compassion and understanding and quickly got us to our room. The room was beautifully clean and the bed was super comfy! In the morning in the morning Victor, Sophie and Marie assisted and went above and beyond! I was very upset and immediately they rushed to get me a hot drink. We then had an amazing breakfast again the waiting staff were impeccable! Would highly recommend!
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 4 weeks ago
Dear daisyhN18650Z, Thank you very much for taking the time to share your feedback regarding your recent stay with us. I am pleased to read that my team was able to help you on the night, I will pass on your message to Adrian and the team who will be delighted to know that their customer service has been recongnised. We hope to be able to welcoming you back in the future. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tao888 wrote a review Oct 2022
london3 contributions
I have travelled a lot and I always ask for a earlier check in, since now Hotels I think are pushing it - checking in at 3.00 pm which is ridiculous and then checking out at 11am, you never ever get a day in a hotel, so the receptionists told me that I had to pay £15 to check in earlier for very hour, 2 hours at £30, I was not happy but I asked if the room is available would they still charge me the answer was yes, so if you arrive earlier the room is already ready they charge you? However, I told them I take my chance so I did arrive at 2pm and the room was ready, the receptionists whom I spoke to did allow me to go in without charging me, but the next day after 11.am he actually called me to ensure I left the room on time in fact, I was 8 minutes late. And he reminded me that he let me go into room early in a very patronising way. I have stayed at the Aberdeen Hotel and it was great, not treated with some disrespect. The room was also very warm the air conditioning not working, and the Hotel needs to be refurbished, so I will not be staying at this hotel again.
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Date of stay: October 2022
Value
Location
Service
Room Tip: Very good near the city and near tube station
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 4 weeks ago
Dear tao888, Thank you very much for taking the time to share your feedback regarding your recent stay with us, these are important for the team and I to understand how we can improve our services. Please be assure that your comments will be discussed with the team. I am sorry that we were not able to meet fully your expectations whilst staying with us. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas_and_Sarah wrote a review Oct 2022
Royston, United Kingdom145 contributions42 helpful votes
Just completed a two day/two night stay at this hotel. It has a great location and modern, design led rooms. The food at breakfast and throughout the workshop was great. The hotel was clearly suffering from a serious front of house staff shortage, and I wanted to pay tribute to the wonderful Violeta who for our entire stay seemed to be running the whole place nearly solo. I have never stayed in a major hotel where the same person checks me in in the evening, serves breakfast in the morning, oversees our conferencing needs and then keeps going on that cycle for 48 hours straight, all with incredible professionalism and friendliness, despite the evident demands. Truly impressive, although clearly not sustainable in the long run. Breakfast was great but the buffet desperately needs a second coffee machine to prevent queuing at peak times.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: Make full use of the new Elizabeth Line which calls at Farringdon to whisk you East or West....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 15 Oct 2022
Dear Thomas_and_Sarah, Thank you very much for taking the time to share your feedbacks regarding your recent stay with us. These are very important to the team and I. I am pleased to read that you have enjoyed your stay with us and recognised Wiolate special service. Unfortunately we had a lot of unforseen sickness this week and with planned holidays it made it even harder for her to manage the hotel but with customer service at the top of her agenda she delievred as always a great service, please be assure that she is now enjoying a well deserved break. With regards to the second coffee machine, you are absolutly correct and this one has already been ordered, we are just awaiting delivery to ease the breakfast service for our guests. Once again thank you very much for your kind ocmments and V, the team and I look forward to seeing you again when next in London. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
524dianee wrote a review Oct 2022
Grantham, United Kingdom31 contributions32 helpful votes
Had a great 3 night stay at the Malmaison London. Reception staff were so polite and welcoming. Our room was lovely overlooking the leafy Square. Breakfast was excellent and made special every morning by our attentive waiter Jason. The hotel is in a great location, quiet and central. Would highly recommend staying here.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 6 Oct 2022
Dear 524dianee, Thank you very much for taking the time to share your feedbacks, these are important to the team and I. We are pleased to read that you have enjoyed your experience with us and especially the service provided by my reception team and Jason. We look forward to welcoming you back when next in London and thank you for the recommandation. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jayanna T wrote a review Sep 2022
2 contributions
Asked the bartender, Abasse, to surprise me with a cocktail. We made a deal, and ibwill have to admit he did deliver. One of the best cocktails I've had. Mai tai!!! Will definitely be coming here again!!
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 27 Sep 2022
Dear jayannat2020, Thank you very much for taking the time to share your feedback regarding your experience in our bar. I am pleased to read that you enjoyed the service and experience provided by Abasse, I will be sure to let him know as I am sure he will be delighted to know. We look forward to seeing you again in the future. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louis wrote a review Sep 2022
Clipsham, United Kingdom5 contributions1 helpful vote
Quiet little compact hotel in a nice neighborhood. Room was great, everything you needed, luxury bedding and attentive details. No noise at all. We had dinner included and whilst the food was lovely literally no atmosphere at all in bar and restaurant. No music, nothing! Overall a great stay but in hindsight wish we'd gone out for a a bit more of an evening.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 4 Sep 2022
Dear Headbanger44, Thank you very much for taking the time to share your feedbacks, regarding your stay with us in May, these are important to the team and I. I am pleased to find the hotel to be great, and apologise for the lack of atmosphere in the restaurant, we did have an issue with our music system during that month and were working hard on getting it fixed as soon as possible with our contractor. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachael H wrote a review Sep 2022
Bath, United Kingdom18 contributions6 helpful votes
Perfect hotel. Comfortable, friendly and obliging staff. So quiet at night. Default pillows were feather but due to allergies we needed something else and they were supplied quickly, no fuss. Comfy bed. Amazing shower, big bottles of good quality shower gel and shampoo. Breakfast great, loads of it for included price. Really couldn't fault it, for what we were there for it was a great choice.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marie Warabida, General Manager at Malmaison London
Responded 4 Sep 2022
Dear Rachael H, Thank you very mcuh for taking the time to share your feedbacks regarding your recent stay with us, these are important to the team and I. We are delighted to read that you have enjoyed your experience with us and look forward to welcoming you back in the near future when next in London. Kind regards, Marie
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$197 - US$349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison london hotel london, malmaison hotel london, london malmaison hotel
LOCATION
United KingdomEnglandLondonClerkenwell / Islington
NUMBER OF ROOMS
97
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MALMAISON LONDON: UPDATED 2022 Hotel Reviews, Price Comparison and 915 Photos (England) - Tripadvisor

Frequently Asked Questions about Malmaison London
Which popular attractions are close to Malmaison London?
Nearby attractions include Hearts of London (0.5 km), Be At One Farringdon (0.05 km), and Houdini's Escape Room Experience Ltd - Lady Chastity's Reserve, Farringdon (0.2 km).
What are some of the property amenities at Malmaison London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Malmaison London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Malmaison London?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Malmaison London?
Conveniently located restaurants include Sushi Tetsu, Aprés Food Co., and Gaucho Smithfield.
Is Malmaison London located near the city centre?
Yes, it is 0.3 km away from the centre of London.
Are any cleaning services offered at Malmaison London?
Yes, dry cleaning and laundry service are offered to guests.
Does Malmaison London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Malmaison London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Japanese.
Are there any historical sites close to Malmaison London?
Many travellers enjoy visiting Churchill War Rooms (2.9 km), Tower of London (2.2 km), and Houses of Parliament (2.9 km).