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DoubleTree by Hilton Hotel London ExCel

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#234 of 1,078 Hotels in London
Certificate of Excellence
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513 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 474: English reviews
Wisbech, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2016 via mobile

My girlfriend and I stayed here on a secret escapes deal in a suite, and what a really good value for money deal 👍🏻😊 as having a separate longe diner with room was a nice luxury, and two lovely size TVs and bed was very comfortable and nice size bathroom, and breakfast in the morn was fantastic in the newly... More 

Helpful?
Thank darren d
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Darren D Thanks for the 5 Star review, its great knowing we have won a new regular guest and that you found our hotel and hospitality to your liking. We certainly hope to welcome you and your partner again very soon. Kindest Regards Mike Mason-Shaw General Manager More 

Dorset, United Kingdom
1 review
Reviewed 16 February 2016

The hotel staff were excellent, however the same cannot be said for 7ideas. When we arrived at the hotel they had not record of our booking. The hotel is a Hilton hotel however 7ideas still have it on their website as a Ramada Hotel. Thankfully staff at the hotel were able to sort this matter via Trivago. I would stay... More 

Review collected in partnership with 7Ideas.com

Helpful?
Thank Paul F
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Paul F Thanks for a 5 Star rating, that is excellent to know how our team were able to assist you, and we would always recommend that our guests take advantage of our best rates on Hilton.com, and if you became a Hilton Honors member you would benefit from the very best rates and the added benefits of the... More 

Wolverhamptpn
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 February 2016

Needed to stay near Excel for a business trip to a trade fair at Excel, fortunately booked the DoubleTree on an offer with a well know booking site. The hotel was perfect for my needs. Very quite room, plenty of towels, great internet connection, 2 mins walk from Excel, parking on site, and a fantastic breakfast spread. Really don't need... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Sportstest
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Sportstest, Thank you so very much for your review and with 5 Stars we can not ask for more, thank you so very much, and we hope to see you again very soon. We do hope you consider becoming a Hilton Honors member, its the best travel programme of any hotel group and the benefits of best rates only... More 

Surrey, United Kingdom
Level Contributor
96 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 15 February 2016

I stayed at the Doubletree last year when it was the Ramada. i will do the negatives first. I booked a water view room and for some reason the room that i got was a NON water view. The safe in the was not working, they did offer to send someone up to fix it but as it was a... More 

Helpful?
Thank Robert3856
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Robert3856 Thank you for your feedback and a 5 Star rating, that is just great! I would also like to thank you for recognising our team, Suzanna and Ian were so pleased that you mentioned them personally, it is so nice when my team get recognition. I do apologise that your booking request was not exact to your request... More 

Essex/London
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 February 2016 via mobile

Perfect location for city airport. Good parking, welcomed with a warm cookie, great room service, plenty of choice. Powerful shower, comfort and cleanliness - great value for money. Highly recommend, especially if you are using city airport

Helpful?
Thank mark191175
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Mark191175 Wow a 5 Star review, that is so very kind and appreciated! We hope you become a regular guest in the making, and if we can welcome you back any time in the future be sure to let myself and my team know. Kindest Regards Mike Mason-Shaw General Manager More 

1 review
Reviewed 14 February 2016

Excellent hotel, newly built to a high standard. Food from restaurant good but a little rough round the edges at times. My only gripe, was that there is nothing around the hotel (besides the Excel centre and another hotel), it's a bit desolate.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank matthewsI3153OK
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear MatthewI3153OK Thanks for the review, it is so nice to know that our guests appreciate our hotel and team and the hospitality we provide. Since your stay the team have worked very hard on the next phase of developing our restaurant offer and the training and development of our new team, I would be confident that on your next... More 

New York City, New York
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 February 2016 via mobile

I stayed here for a quick overnight. The hotel is super convenient if you are landing in London City Airport and is only about a 3 minute drive. Check in was seamless. Room was clean and large by London standards. Would stay here again if I was on this side of town.

Helpful?
Thank SamSafD
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear SamSafD We simply can not ask better than a 5 Star review, and we thank you so very much for your feedback and recommendation of our brand new DoubleTree by Hilton London ExCel. We wish you all the very best, and hope to see you again very soon. Kindest Regards Mike Mason-Shaw General Manager More 

Bristol, United Kingdom
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 February 2016 via mobile

As with all London hotels, limited parking. Unfortunately it didn't state this on the website and just says complimentary. Overnight is ok in pay and display-free until 9.30am, but if you are staying in hotel for the excel centre not ideal. Staff v pleasant and hotel clean and tidy.

Helpful?
Thank Engbandh
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Engnadh Thanks for writing a review of your recent stay, we are pleased that on the whole you enjoyed your experience with our brand new hotel, and we will certainly seek to see if there is any way we would improve the level of information we provide on our website and the description of the parking. Thank you for... More 

Southampton, United Kingdom
Level Contributor
166 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 13 February 2016 via mobile

I've been staying at this hotel, which used to be Ramada couple of days every week for the last 6 months. I must say that it is better than before. The staff is extremely helpful and courteous, room always clean. I haven't been to the new restaurant for dinner but their breakfast is pretty good. Overall, very happy with the... More 

Helpful?
Thank Mkris9
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Mkris9 a 5 Star review from a long term regular guest, is simply the highest endorsement we can receive! Thank you so very much for your kind words, they meant so much to the team. I do hope to meet you on your next visit, as the new GM of DoubleTree by Hilton London ExCel, I like to meet... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2016 via mobile

Really gorgeous hotel, has Evetything you want and need. Fantastic views which ever way your room faces. London city airport, excel and DLR are all within walking distance. Only slight negative is that there are no eateries near by, only a slight niggle but if you're here for pleasure im sure you won't mind. Thank you Doubletree Hilton!

Helpful?
Thank Aaron S
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Aaron S No we need to thank you, for your wonderful review. We are so pleased you enjoyed your stay and especially that you then wrote a review. Its always appreciated when our guests take the time to give feedback. Thank you so very much. Kindest Regards Mike Mason-Shaw General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $148 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#174 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
34 questions
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warwickshire
over a year ago
berkshire
3 months ago
County Wexford, Ireland
5 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“spacious room!”
 of 5 bubbles Servicevill, 11 Nov 2016 | Read review
“my room view was the parking lot, I'm sure there are better viewed rooms, may be you can ask for it”
 of 5 bubbles Bluevesna, 4 Nov 2016 | Read review
“Ask for a room overlooking the water.”
 of 5 bubbles , 1 Nov 2016 | Read review
“we were on the 6th floor Hilton Hon.looking out to the airport , bit pricey but worth it”
 of 5 bubbles susanfA1569AP, 19 Oct 2016 | Read review
“High floor overlooking the River Thames”
 of 5 bubbles russelle791, 14 Oct 2016 | Read review
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