We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Novotel London ExCeL

Show Prices
#301 of 1,087 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel London ExCeL
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_baseline_photo_carousel","divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"}}}
Add Photo Write a Review

2,107 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,673: English reviews
Reviewed yesterday NEWvia mobile

Had a great experience here the manager Charlene is fantastic and made us all feel really very welcome ! Next time we come to the shows at the Excel will be checking back in. The room was fresh and the pizza Cheers

 Report
Helpful?
Thank James M
Swansea, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 19 October 2016 via mobile

We stayed at this hotel as we have been visiting guys hospital frequently and have previously stayed in the centre of london. After being stung a few times staying in over priced accommodation which is extremely basic we decided to book the Novotel. We travelled from Wales and it was extremely easy to find, the hotel itself has parking underneath...

 Report
Helpful?
2Thank Julia D
About Hotel's Favourite Review
NovotelLondonExCeL, Manager at Novotel London ExCeL, responded to this review

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay with us and my team is delighted with your comments which I have share. I am so happy about the best sleep ever comment and I am trying to identify the gentleman to pass your feedback. However I am sure I will get there....

London, United Kingdom
Reviewed yesterday NEW

Great Price and really Great location. Literally a spacious hotel and really nice location. However, to get the full benefit you have to plan how to get there - Custom House is not open and on Google Maps it tells you the wrong station which meant we had to get a Uber to the location. However, it was only 2...

 Report
Helpful?
Thank danielson36
London, United Kingdom
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 845marissab
Sheffield
Reviewed 3 days ago NEW

Reception staff very helpful and room very good. Very clean and modern. Good bathroom with a separate shower and bath. The room ha snacks including chocolate and is handy for the Excel with good views of river. Downside is that the local DLR station is not manned and walking from there to the hotel at night with a case is...

 Report
Helpful?
Thank LesleySheffield
Reviewed 3 days ago NEWvia mobile

Great drinks and food. Complimentary drinks for 4. Great pizza. Friendly staff and manager come over to see that we were happy. Great interior, looks average from the outside but very impressive once inside. Highly recommended

 Report
Helpful?
Thank Tom P
Basildon, United Kingdom
Reviewed 3 days ago NEW

We stay here every year, twice a year and it is ALWAYS brilliant. The only time we had an issue was when someone set off the fire alarm but that's hardly their fault. The beds are always made nicely and care comfortable, the rooms are clean and I LOVE the shower we have in our room. The coffee machine is...

 Report
Helpful?
Thank lilithk354
Bournemouth, United Kingdom
Reviewed 5 days ago NEW

Upgraded to suite upon arrival. Superb rooms including the most comfortable bed ever slept in!. Hotel is close to London city airport but noise is barely noticeable. In fact our toddler hugely enjoyed watching planes land on Sunday! Lovely touch also with interactive games for children in lobby. Excellent staff couldn't be more helpful and Good buffet breakfast range. Overall...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank shirleyX276IS
Reading, United Kingdom
Reviewed 5 days ago NEW

Valentines day ruined by this inconsiderate hotel. Upon check-in nobody mentioned that there would be banging and drilling for 90% of the time we were there. The noise went on from when we arrived up until we left for the evening at 6pm and started again this morning at 8am! Had this been the only problem it wouldn't have been...

 Report
Helpful?
Thank Shaun S
Blackburn, United Kingdom
Reviewed 5 days ago NEWvia mobile

I stayed at this hotel from Sunday 12th Feb and checked out on Tuesday 14th Feb. Three of us stayed at the hotel in a nice comfortable room on the 3rd floor. We found the hotel to be nice, clean with a modern interior. Our room had a bathroom suite with a seperate toilet. We found that it would have...

 Report
Helpful?
Thank ibraheem76

726 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (522)
Viewed
Dining (28)
Viewed
Room/Suite (105)
Viewed
Hotel & Grounds (72)
Viewed
View from Room (43)
Viewed
Bathroom (38)
Viewed
Family/Play Areas (1)
Viewed
Other (235)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (118)
Viewed
Amenities (16)
Viewed
Dining (14)
Viewed
Superior Room (54)
Viewed
The Hotel (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (86)
Viewed
Business Centre/Function Rooms (8)
Viewed
Hotel & Grounds (16)
Viewed
Room/Suite (23)
Viewed
Dining (4)
Viewed
Other (35)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Docklands / Canary Wharf / Isle of Dogs
Aloft London Excel
Aloft London Excel
#268 of 1,087 in London
1,712 reviews
Docklands / Canary Wharf / Isle of Dogs
Ibis London Excel Docklands
Ibis London Excel Docklands
#435 of 1,087 in London
1,882 reviews
East End / East London
Crowne Plaza London - Docklands
Show Prices
Show Prices
Show Prices
Docklands / Canary Wharf / Isle of Dogs
Premier Inn London Docklands (Excel) Hotel
Docklands / Canary Wharf / Isle of Dogs
Ibis Styles London Excel
Ibis Styles London Excel
#536 of 1,087 in London
1,326 reviews
Docklands / Canary Wharf / Isle of Dogs
DoubleTree by Hilton Hotel London ExCel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: British, International, European, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $159 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, ACCOR and Jetsetter so you can book your Novotel London ExCeL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#43 Green Hotel in London
#218 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
31 questions
Ask a question

See all questions (31)

Questions? Get answers from Novotel London ExCeL staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None, all the same unless you pay extra for a business type room”
 of 5 bubbles Y7239DWchrisc, 13 Feb 2017 | Read review
“Shower and air con set to be economical, still nice and warm tho.”
 of 5 bubbles Rupert19, 11 Feb 2017 | Read review
“2nd floor suite”
 of 5 bubbles sophiekp6, 7 Feb 2017 | Read review
“Best rooms are on the eighth and ninth floors, but are more expensive.”
 of 5 bubbles verlinh2015, 1 Feb 2017 | Read review
“superior premium room on 7th floor was very quiet. We booked 3 months in advance and got a great deal including breakfast.”
 of 5 bubbles SharonMM907, 30 Jan 2017 | Read review
5 of 5