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Novotel London ExCeL

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#293 of 1,080 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
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2,078 Reviews from our TripAdvisor Community

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Showing 1,648: English reviews
Rafina, Greece
Reviewed yesterday NEW

It is not the fist time I visit this hotel as I go to London at least once a year for business reasons. I am always satisfied by the accomodation but this year I have an extra reason to be satisfied. Unfortunately my suitcase never arrived and I had great difficulties as all of my things were in there. Thanks...

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Helpful?
Thank KapposG
Los Angeles, California
Reviewed yesterday NEW

I stayed at the Novotel. The lobby presentation is lovely, the front desk staff lovely, engaging and helpful. The room service is another story. I ordered Porridge, two oranges with toast and jam and received a bowl of uncooked oatmeal, two glasses of orange juice and no butter for my toast. I've never been served uncooked food before? Didn't Britain...

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Thank Global-Coach
Northampton, United Kingdom
Reviewed 3 days ago NEWvia mobile

My partner and I stayed here after attending an event at The O2. Check is was easy and we felt very welcome. The room was lovely and spacious and good quality as well as very clean. The bed was very comfy and we had no issues with noise from the rest of the hotel. Great location close to the DLR...

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Thank Jade A
Colchester, United Kingdom
Reviewed 3 days ago NEW

I have stayed in many of this hotel groups list of hotels being a member of their Accor (Le club) Hotels most of which have been good but this really wasn’t one of them. The hotel itself is situated next to the London Excel centre other than that there isn’t much else around there to do the room I had...

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Thank David R
Reviewed 5 days ago NEWvia mobile

In a great, modern location with everything you need around you. The hotel itself is vibrant and designed well. The rooms are ok, with the best feature being the soft close bedroom doors (this saves being woken up by ignorant people slamming doors shut). Staff are friendly, the Upper Deck restaurant is very nice. Overall a very pleasant experience and...

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Thank Neil H
Bristol, United Kingdom
Reviewed 1 week ago NEWvia mobile

Very quick and friendly check in, lovely clean room with lots of space and comfortable bed. Really good location for the o2 and Excel centre, although not much else in that area..... will definitely use again though!

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Helpful?
Thank Hevcrandon
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thank you so much for taking the time to share your experience. We are delighted to hear that you enjoyed staying in our hotel and willing to return. We look forward to your stay in the near future. Kind regards, Noemi Szecsenyi

Iowan
Reviewed 1 week ago

We stayed here to attend an event at the O2. Travelling between the hotel and arena was very convenient. We had a suite at the hotel with a separate bedroom and living area. Having 2 toilets was wonderful, especially when we had friends gather in our room for a while. Breakfast was very tasty and we were able to leave...

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Helpful?
Thank iowakrb
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

Thanks for this lovely review and great score. 5 out of 5, wow! We are delighted that you had such an enjoyable stay and hope to welcoming you in the near future. Kind regards, Noemi Szecsenyi

Reviewed 1 week ago via mobile

I recently went to have a drink and something to eat as I was in the area and would not hesitate to go again. There was a private party in the bar, and it was busy. But that didn't stop the staff from being friendly. Teo was a delight, excellent service and loved her recommendations of Nachos with beef. The...

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Helpful?
Thank Jacob S
NovotelLondonExCeL, Guest Relations Manager at Novotel London ExCeL, responded to this review

What an amazing review! Thanks a lot Jacob. We really appreciate that you recognised the great work of two colleagues by mentioning their names. I will make sure that your lovely feedback is shared with them as no doubt it will give them further motivation in their work. We look forward to your next visit in the near future. Kind...

Reviewed 1 week ago

We arrived to the hotel around midnight in which i asked the young man with glasses at reception if there were any nearby restaurants that we could go during our stay and he stated"only a Lebanese restaurant, you'll have to eat a the hotel if you wouldn't want that. The room was small but clean. Housekeeping man was very nice!!...

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Thank Vasquez D
Winchester, England, United Kingdom
Reviewed 1 week ago via mobile

Very good stay here during the Boat Show. Room always very clean each day and staff very helpful. Breakfasts were good, restaurant was very good although slightly reduced menu for a few days which was a bit of a shame. Very easy for Excel and would definitely recommend.

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Helpful?
Thank JStone_12

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
The Upper Deck Restaurant & Bar at the Novotel London ExCeL
Cuisines: British, International, European, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A contemporary waterfront hotel located 150 metres from the ExCeL London & ICC (Exhibition Centre)and near the O2 Arena, Canary Wharf, Stratford, London City Airport (LCY) and historic Greenwich. The hotel is ideally located in the capital’s dynamic eastside and close to Westfield Stratford City shopping centre, which is only 10 minutes away. Novotel London ExCeL is a 5 minute walk from Custom House D.L.R. station. All Novation rooms have en-suite bathrooms with a bath and separate shower unit, as well as pivoting desk for working or dining, high speed internet, Wi-Fi access and satellite TV. The Upper Deck Restaurant offers panoramic views in a relaxed environment overlooking Royal Victoria Dock. Open from 6am to 10.00pm the Upper Deck also offers 24-hour room service. Paid car parking available. ... more   less 

Additional Information about Novotel London ExCeL

Address: 7 Western Gateway, London E16 1AA, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , East End / East London
Price Range: $148 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London ExCeL 4*
Number of rooms: 257
Reservation Options:
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Also Known As:
Novotel London Excel Hotel London
Accor London Excel
London Novotel
Hotel Style:
#42 Green Hotel in London
#213 Luxury Hotel in London
#248 Romantic Hotel in London
#260 Family Hotel in London
#291 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London ExCeL staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is fine”
 of 5 bubbles BrittanyMichele, 5 Jan 2017 | Read review
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 of 5 bubbles 602markj, 4 Jan 2017 | Read review
“High floors at the end of the corridor are best.”
 of 5 bubbles X9488FSrichardg, 19 Dec 2016 | Read review
“Superior rooms have great facilities”
 of 5 bubbles stevenwilliams7, 10 Dec 2016 | Read review
“Ask for a room with view at the Docklands so as to enjoy the nice view”
 of 5 bubbles Nikolas_G34, 7 Dec 2016 | Read review
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